Walser Polar Chevrolet - Service Center

Great I took my Chevrolet suburban in for an oil change. They got me in quickly. They discovered an additional problem. They gave me a courtesy vehicle. Pra I took my Chevrolet suburban in for an oil change. They got me in quickly. They discovered an additional problem. They gave me a courtesy vehicle. Practiced all of the problems changed my oil and rotated my tires. Overall great experience More

Fast oil change Have been a customer for years. Always been satisfied with service. Jeff Hetrick has always been very helpfull by answering any questions and giving h Have been a customer for years. Always been satisfied with service. Jeff Hetrick has always been very helpfull by answering any questions and giving his advice on service to be performed. More

Mechanic forgot to reattach air box after service work Walser Polar Chev performed an oil change and an induction system cleaning on my 2014 Silverado. During the drive home after the service work, the che Walser Polar Chev performed an oil change and an induction system cleaning on my 2014 Silverado. During the drive home after the service work, the check engine light came on. I called Walser as soon as I arrived home to advise them of the situation and scheduled another service visit to have them check over their previous work and determine the cause of the check engine light. At that next service visit they said they couldn't find anything wrong (other than a mouse nest up under the plastic plenum cover) so they erased the trouble codes and sent me on my way. The check engine light came back on again on my drive home. A few days later the truck began to stall frequently and run extremely rough to the point I thought I might need to have it towed back in for service. I opened the hood to see if I could find anything obvious and found that the air box was not connected. I reconnected the air box, cleared the trouble codes myself and truck now runs as good as it did before I brought it in for service (which is to say perfectly, and no check engine light). A disconnected air box may sound minor but the MAF sensor is located there. The MAF sensor is a critical component in the engine management system. I can understand that mistakes sometimes happen (like not reattaching the air box). But to miss it a second time when the specific request was to recheck the work performed the first time, and the problem being so obvious, is very troubling. I've had nothing but good experiences with this dealer (primarily with Polar Chev before it became Walser Polar) up until now, but these two strikes in a row certainly makes me doubt them going forward. More

Full inspection Very helpful from start to finish. Explained what the issues were and the best way to get them taken care of in a timely matter. Very helpful from start to finish. Explained what the issues were and the best way to get them taken care of in a timely matter. More

Oil change I got right in with my appointment. My service guy Jeff Hetrick filled me in and showed me around since it was my 1st time there. I got right in with my appointment. My service guy Jeff Hetrick filled me in and showed me around since it was my 1st time there. More

Great service- again! Clint was extremely helpful in getting the service I needed for my vehicle. He listened well and made suggestions that were to the point. In short he Clint was extremely helpful in getting the service I needed for my vehicle. He listened well and made suggestions that were to the point. In short he provided excellent customer service. More

Great experience Brought truck in jeff hettrick had my truck wrote up and had me down the road , with out all the hoopla. Straight forward and direct for the issues I Brought truck in jeff hettrick had my truck wrote up and had me down the road , with out all the hoopla. Straight forward and direct for the issues I was having. Great job jeff. I really appreciate the it. More

Fast and friendly I was able to get in for an oil change next day. Received text and email reminders. Appointment was fast, waiting area comfortable and service team pr I was able to get in for an oil change next day. Received text and email reminders. Appointment was fast, waiting area comfortable and service team professional and friendly. More

Chevy Captiva They said there was nothing wrong with my key getting stuck in the ignition and that it wasn’t doing that when it was being serviced. However as soon They said there was nothing wrong with my key getting stuck in the ignition and that it wasn’t doing that when it was being serviced. However as soon as I got home the key is stuck in the ignition . I will now try taking it to another service center to have it repaired. The staff at Polar Chev were friendly and polite. More

Repair ofolder Saturn ion I needed repairs done on a 2004 Saturn Ion. Recall notices were sent on the ignition and pwer steering motor. I called Pilar Chev and asked about w I needed repairs done on a 2004 Saturn Ion. Recall notices were sent on the ignition and pwer steering motor. I called Pilar Chev and asked about whether they did the repairs. After the vehicle ifo was exchanged the repair was scheduled . I received a text reminded me of the apointment every step i was informed about. Excellent staff great service thank you for the repair. I was also informed about a couple other items that i intend to take care of soon. More