Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walser Polar Chevrolet - Service Center
White Bear Lake, MN
1,085 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,085 Reviews of Walser Polar Chevrolet - Service Center
Sort by
June 05, 2018
Service Rep was not very knowledgeable I went in to have my 2017 chevy express van checked because it had a leaky roof. they fixed that, but when I asked them about the windshield wiper fa I went in to have my 2017 chevy express van checked because it had a leaky roof. they fixed that, but when I asked them about the windshield wiper fast speed setting was not working he said it was because the windshield was dry. So I turned the windshield washer on and the wipers went the same speed even on the fast setting. The windshield washer has a low and high speed setting on the switch. My coworker has the exact same van and his works just fine. The service rep did not know what he was talking about. I have never driven a new vehicle without a high speed wiper setting. I thought that was as standard as standard equipment is. Its like buying a vehicle without a steering wheel He does not even know what the standard equipment is on his vehicles he services. Now every time it rains hard I have to pull over and wait for the storm to pass. More
by kgehan
Verified CustomerEmployees Worked With
Clint Strand
December 23, 2017
Left the Oil Cap Off, did not rotate tires as ordered. I was in for a routine oil change today. The technician left my oil cap off and left the hood partly ajar due to the cap sitting near the hood latchi I was in for a routine oil change today. The technician left my oil cap off and left the hood partly ajar due to the cap sitting near the hood latching system. Oil was sprayed all over my engine. One of my tires read 42 pounds. Tires were not rotated. The hubcaps were incorrectly fastened to my tires so that the valve stems were jammed underneath and breaking off on 3 of the tires. YOU DO NOT WANT TO TAKE YOUR CAR HERE!! More
by DAVID STEVEN MORRIS
Employees Worked With
Not sure who worked on my car, receipt was not provided., Zach Hanson
November 15, 2016
Fast friendly service. Alway have routine maintenance preformed at Polar Mazda. Have always been very satisfied with how professional the staff is there. Will continue to vi Alway have routine maintenance preformed at Polar Mazda. Have always been very satisfied with how professional the staff is there. Will continue to visit this dealership for all my maintenance needs. More
by Mazdaconvert
Employees Worked With
Thomas Nelson
May 15, 2015
Mazda service side of house is bad 1. 3 trips to this dealership to have firmware on head unit updated- hiccups in bluetooth playback, all resulted in firmware not being updated, yet se 1. 3 trips to this dealership to have firmware on head unit updated- hiccups in bluetooth playback, all resulted in firmware not being updated, yet service rep says, "we got it this time". 2. Service rep at counter made 'me' to be the pita for troubling them for such a non-vehicle matter... "that kind of electronics doesn't belong in a car anyway". 3. Unable to 'have' a normal conversation w/ service rep at counter because entire lobby wreaks of cigarette smoke, intense coming directly from rep's mouth... disgusting. 4. 360 inspection of car during oil change passed w/ flying colors, on the way home- all screws holding front ground spoiler "fell out" and spoiler sanded down from pavement driving that way. 5. Previous oil change, individual that returns car to pickup area drove car aggressively enough to toss 2 heavy tool bags around in trunk, completely emptying out both bags, tools and supplies strewn all over. I'll add a star for having coffee in the break room. More
by vvhiri
Employees Worked With
no name on invoice
April 10, 2013
Purchased a vehicle at 124,000 and transmission seized at 126,000. Service department tried to charge me $3,400 for the repairs on a $6,000 car. Service manager refused to let me speak to manager. After dema 126,000. Service department tried to charge me $3,400 for the repairs on a $6,000 car. Service manager refused to let me speak to manager. After demanding to speak to one i gave up and left. I returned almost 2 weeks later after they finally did the repairs with cash in hand. When they increased the price and told me there was no warranty on the repair i again demanded to speak to a manager. After almost a hour they finally admitted he was there. After finding his office he was very polite but did not want to pay for anything. After a lengthy conversation they did agree to partially pay for the repairs. The fact remains they were rude and should have covered at least a portion of the repair right off the bat. Instead the arrogant service department manager would not even pay for the tow into the shop. If it wasn't for the friendly and helpful sales and management staff all ratings would be 1. I recently discovered they also did not replace the rubber boot on my brake caliper guide pin and the pin has rusted shut and I had been stopping with one brake pad since I purchased it. Now i have to get new caliper brackets, guide pins, pads and rotors for the rear. Over $250 to do myself of about $600 at a shop More
by Mullick
Employees Worked With
Service Manager 2011
