Walser Polar Chevrolet - Service Center

Change for the better! We had taken our business away from Polar due to the poor service we received. Decided to give Walser a chance since it is closer. Service people were We had taken our business away from Polar due to the poor service we received. Decided to give Walser a chance since it is closer. Service people were polite and the car was even washed for us. Much appreciated! More

Great service! Been a customer since 1993. Great service. Honest and thourogh. Purchased multiple trucks over the years. They stand behind their sales and service. W Been a customer since 1993. Great service. Honest and thourogh. Purchased multiple trucks over the years. They stand behind their sales and service. Will continue to be a faithful customer. More

Oil change I went to get an oil change. Everyone was very polite. They suggested some extra services and gave me a quote when paying for my oil change. So no p I went to get an oil change. Everyone was very polite. They suggested some extra services and gave me a quote when paying for my oil change. So no pressure to do it immediately unlike other dealerships. All around very good experience More

Traverse Love the service provided by Jeff, I always felt that Jeff is honest with me about my car needs. I would give him a 5 star! Thanks Love the service provided by Jeff, I always felt that Jeff is honest with me about my car needs. I would give him a 5 star! Thanks More

Super helpful. Great communication Clint took the time to explain everything in person and over the phone. Gave me his cell ph to reach him. Will return for sure. Clint took the time to explain everything in person and over the phone. Gave me his cell ph to reach him. Will return for sure. More

Very satisfied Completed work in timely manner. Knew the oil change was free and I didn't have to ask. Looked into a possible problem and resolved quickly. Completed work in timely manner. Knew the oil change was free and I didn't have to ask. Looked into a possible problem and resolved quickly. More

Excellent customer service by Chad and Randy My low mileage 16 Traverse that I purchased in March with 23000 miles on it developed brake noise after a transmission problem that was quickly resolv My low mileage 16 Traverse that I purchased in March with 23000 miles on it developed brake noise after a transmission problem that was quickly resolved. Because of the problems on such low mileage Chad and Randy solved the brake problem in a very fair manner. More

Had to make two trips I brought my car in on 7/9 after owning the car for 28 days and they would not pay for it to be fixed and the problem got worse so I brought it in 10 I brought my car in on 7/9 after owning the car for 28 days and they would not pay for it to be fixed and the problem got worse so I brought it in 10 days later and they fixed it at their cost. I shouldn't have had to make two trips out for it. More

Unsatisfactory service Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that w Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that we heard about from a recall in 2013. They kept my car for 3 days and tried to duplicate the behavior. They were unable to duplicate, so they sent my car home not fixed and charged me $52 for diagnostics. They wanted to charge me $84, but I thought it should be covered by our extended GM warranty. They said since that couldn’t find anything wrong, we had to pay, but reduced the charge. My husband tested the switch at home, discovered it was bad. He bought a new one and was able to replace it himself. So we had to pay the dealership, buy a new part ourselves, and replace it ourselves for something that should have been under warranty. More

Thanks! "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiti "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiting area spacious and comfortable. TV is too loud! Great coffee machine with many options. Snacks available. Work completed and explained within estimated time frame. Future work that will be needed was reviewed. Check-out went smoothly. Appreciate the car wash. Only complaint/suggestion: Recall was for "MyLink" update, at no charge. However, the update disconnected my link to my iPhone. Would have been helpful for service staff to check this with me before I left dealership to make sure link to phone was reconnected after update. More