Walser Nissan Wayzata - Service Center

I purchased my 2017 Nissan Murano at this dealership. My engine light came on so I came back to them. First off I called and the girl said to just come over so within a half hour I was there after taking o engine light came on so I came back to them. First off I called and the girl said to just come over so within a half hour I was there after taking off from work to be told sorry not today. Come back tomorrow, I come back the next morning and after having the car all day they can’t fix it. I paid $79 to get it diagnosed. When I picked it up I asked if the light comes back on do I have to pay $79 again. I was told no. I went back today the first thing I’m told is I have to pay $79 again. I said no and they decided to waive that fee. They come back out and tell me it will be $400 for the ignition coil for a told of $635z. I looked only the part was only $89 and it was a 10 minute job. I got it done at my mechanic for $98. Watch yourself there! More

Poor customer service My car had a serious airbag recall. It took months to get in the parts to fix this. Once the parts were in I received a post card in the mail. I calle My car had a serious airbag recall. It took months to get in the parts to fix this. Once the parts were in I received a post card in the mail. I called the number provided and was put on hold numerous times and then told I needed to call the dealership. I called the dealership and was again put on long holds. I scheduled the recall and was told it would take 5 hrs. They offered me a shuttle service home but I live 1.5 miles outside their shuttle service area. The postcard I received stated a free rental would be provided. I said this and set up the rental. I got to the dealership for the scheduled time. I was told the service would take 1.5 hrs, not 5, and there is no rental car for me. I have been waiting longer than 1.5 hrs at this point. I was not prepared to sit and wait. I did not arrange childcare so I had to scramble to set up that for my sleeping child. I am beyond irritated. I would never come here for any other service other than a recall. I bought my car brand new from this dealership and would never buy from them again. They also tried to get me to make $750 for repairs on my car. More

Great Service I enjoy working with this service crew. My needs are few; mostly questions about the Bluetooth or radio, but I needed a recall item taken care of and I enjoy working with this service crew. My needs are few; mostly questions about the Bluetooth or radio, but I needed a recall item taken care of and they were great. They even shuttled me to a restaurant nearby so I could kill an hour as they fixed my car issue. We also get to chat about other things. They are interesting people and it's always a pleasure to go there. I also saw my salesperson, Scott Brown, who made sure I'd been taken care of. I recommend this dealership every chance I get. More

Awesome I met with Matt B about sentras for lease and he was very informative and knowledgeable, and really allowed me to fully understand what I needed in a I met with Matt B about sentras for lease and he was very informative and knowledgeable, and really allowed me to fully understand what I needed in a vehichle. More

Excellent Service Highly recommend Scott Brown at Wayzata Nissan. The Blue Tooth on my Altima failed and he happily corrected the problem for me. Thanks a lotScot Highly recommend Scott Brown at Wayzata Nissan. The Blue Tooth on my Altima failed and he happily corrected the problem for me. Thanks a lotScott! More