Walser Nissan Wayzata - Service Center

Always a wonderful experience! Super friendly and very helpful staff. Kirk is the best of the best! A true gem!!! Super friendly and very helpful staff. Kirk is the best of the best! A true gem!!! More

The service department took care of my car quickly and provided a Lyft to Ridgedale Mall while they worked on the car. provided a Lyft to Ridgedale Mall while they worked on the car. More

Terrible service. No one likes to answer the phone when you call and when you leave a message for them, they still don’t answer you back. My 2023 rogue went into reduc No one likes to answer the phone when you call and when you leave a message for them, they still don’t answer you back. My 2023 rogue went into reduced power mode and told me that I needed a new engine and was going to cost me $12k. My warranty would not cover it, nor would my extended warranty, because they said it was due to poor maintenance. The car is 2 years old and had regular oil changes, one even 3 days before the car broke down. The sales team was no help either, not willing to work with me in any way to try and get into a new vehicle or trade in. I decided to take my services elsewhere and they were going to charge me nearly half the cost of Nissan at $7k but turns out they did a little more digging into the car and turns out I did not need a new engine at all, there was a starter in the engine that got a little filthy from the last oil change I had gotten at a nation wide franchise Take 5. In all I paid more to get my vehicle to Nissan and then to hold my car for a entire week without any word or loaner vehicle while mine was supposed to be looked at, but yet they got the entire diagnosis wrong and tried to scam me out of thousands of dollars, then I did to get my car to a auto shop that took only 3 days and had a vehicle for me to barrow until mine is done, and it cost me less then $1k. I will never buy or deal with Nissan again and will advise others to do the same. More

Pleasant to work with however Coupons are not always applied correctly or I don’t always get the best deal applied correctly or I don’t always get the best deal More

Customer service was very helpful, also keeping me informed about how long it would take and the real time video of the work being done on my car was informative and helpful informed about how long it would take and the real time video of the work being done on my car was informative and helpful More

Walser Nissan Wayzata has been working on improving their service drive customer service and it shows. Compared to my previous visit this most recent visit was a very pleasant experience. My service advisor service drive customer service and it shows. Compared to my previous visit this most recent visit was a very pleasant experience. My service advisor was very friendly and welcoming and ensured my vehicle was attended to in an appropriate manner. The advisor definitely makes it easier to come back again! More

Great and fast service. The staff was amazing and friendly. Will be back. Thank you. The staff was amazing and friendly. Will be back. Thank you. More