Walser Nissan Wayzata

I have been trying different Nissan dealerships for service work. This time I tried Walser Nissan for just an oil change. Made an appointment online and brought my car in on time. They told me my car w service work. This time I tried Walser Nissan for just an oil change. Made an appointment online and brought my car in on time. They told me my car would be ready in about one hour. After 1 1/2 hours I checked on my car. They said it had just gotten in. By the time they came and got me it was over 2 hours for a simple oil change and complimentary vehicle check. No communication what so ever during the whole process except to tell me all the things I need taken care of which I had previously done. This type of service tells me the dealer overbooked appointments and was short staffing besides. More

I recently purchased a used Nissan Ariya and had a tow hitch installed. Both my salesperson and service manager were excellent. They provided detailed instructions in a professional way, kept me informed hitch installed. Both my salesperson and service manager were excellent. They provided detailed instructions in a professional way, kept me informed during the buying and the service process, and I was pleased with the results. Thank you to James and Traci. More

Great experience. They were ready for me when I arrived and were able to answer all of my questions. They were ready for me when I arrived and were able to answer all of my questions. More

I had really great experience at that time. Thank you so much for the providing the service!! Thank you so much for the providing the service!! More

Thorough, great work and sent me a video explaining things while car was in service. Friendly dealership. things while car was in service. Friendly dealership. More

Overall it was a good experience. I did have a long wait but they were very accommodating and lent me a loaner car for no charge. The staff was very nice. I would recommend to friends I did have a long wait but they were very accommodating and lent me a loaner car for no charge. The staff was very nice. I would recommend to friends. More

Communication between departments is poor. I was promised a fix for a problem. It was not fixed. Don't promise what you can't deliver. I felt like once you had my money i was no longer a p I was promised a fix for a problem. It was not fixed. Don't promise what you can't deliver. I felt like once you had my money i was no longer a priority. You can do better! More

I had a scheduled time to pick up the car so knew I was coming. Said it had been detailed the day before...it looked terrible inside and out. coming. Said it had been detailed the day before...it looked terrible inside and out. More

The Jeep I traded-in did not get paid off for over a couple weeks. I was placed into collections. The trucks windshield wipers needed to be replaced. I came back to get my plates and they didn't have th couple weeks. I was placed into collections. The trucks windshield wipers needed to be replaced. I came back to get my plates and they didn't have the mount. It has been a rough start. More

The cost of the brake fluid flush was twice the price as if I had taken it to a local mechanic shop. if I had taken it to a local mechanic shop. More