Walser Nissan Coon Rapids

We worked with both Walser Nissan Coon Rapids and Walser Subaru St. Paul when searching for and buying our new vehicle and couldn’t be happier with the experience from start to finish! They professionally a Subaru St. Paul when searching for and buying our new vehicle and couldn’t be happier with the experience from start to finish! They professionally answered all of our many questions and listened well to our needs to help find a great fit for us. The whole process was fast and easy. Walser has very competitive pricing and their warranty is a fantastic option. Thanks Walser and team! More

I impulsively stopped in to test drive a pathfinder and ended up driving it all the way home! Carl made me feel right at home from the beginning and patiently answered all my questions on trade in value ended up driving it all the way home! Carl made me feel right at home from the beginning and patiently answered all my questions on trade in value and financing options. Shawn made the financing end surprisingly painless. He made sure to explain everything to me at my pace. Together, they were able to make sure my new wheels were financed at a great rate and comfortable payments. Thank you so much for all your help-I will absolutely be back when it's time to do it again! More

From looking to buying it was a seamless experience. Jordan was pleasant, thorough & very helpful. Jordan was pleasant, thorough & very helpful. More

The services requested were completed properly. Unfortunately, it took a lot longer than normal and I was late for a lunch appointment. Unfortunately, it took a lot longer than normal and I was late for a lunch appointment. More

Very helpful they found out a couple of problems and was able to fix everything fast able to fix everything fast More

Salespeople do not understand anything about the vehicles they are selling. All they do is read the window sticker and recite what's printed. Multiple vehicles listed with wrong trim and options. Not sure if they are selling. All they do is read the window sticker and recite what's printed. Multiple vehicles listed with wrong trim and options. Not sure if it's ignorance or malice but there is no way I would ever conduct business with either option. More

I very rarely write reviews but after our recent experience, I must as a warning to others. At this time I do believe it is one bad apple that spoiled it for the rest of the hardworking individuals experience, I must as a warning to others. At this time I do believe it is one bad apple that spoiled it for the rest of the hardworking individuals rather than being systemic within the dealership. At least I hope it is. Our salesperson was friendly, knowledgeable and very helpful. The situation went south when "sales manager" Rob entered the picture. He was rude, condescending and a liar. His approach is clearly to squeeze every last penny out of the customer in front of him rather than provide a great experience and have the customer feel they got a good deal which could lead to future sales and referrals. He judged us from the outset as "easy marks" who didn't know what we were doing. Silly Rob - may want to watch "Pretty Woman" as people/opportunities aren't always as they seem on the surface. His final attack was to try to bilk us out of more money through a financing scam - again - may want to know your audience. The future Nissans that we will purchase will not be from Walser as long as there is a chance of having to deal with "sales manager" Rob. Finally, Rob overlooked the power of viral marketing as I have hundreds of clients across the metro area and am sharing the experience with many. Again, a great experience with a feeling of getting a good deal while being treated with respect is the way to build a clientele and a better approach for the business longevity. More

Thanks for all the help from Blake and Molly in our selection of a new Nissan. Thanks again and we will be back. selection of a new Nissan. Thanks again and we will be back. More

I will never be buying another car from this dealership again. I would give the sales team a 10/10, especially Cassia and Carl. I would give the service department a 1/10, or not even, and explain w again. I would give the sales team a 10/10, especially Cassia and Carl. I would give the service department a 1/10, or not even, and explain why! Cassia, Carl, and the rest of their sales team did a great job with the trade-in, and I felt special at every step of the process. It took about five hours to complete the transaction, including a demo on the road and all the paperwork for financing. In helping and prioritizing my needs, the team went beyond the call of duty on the last day of the week, which is highly commendable. I was very happy with the upgrade until the following day, when loud and distracting noises started coming from the dashboard. These noises included mechanical faults as well as loose components. I reported the concern, but no one contacted me back. I drove into the service department and was told to drive and wait for five weeks. On top of this, I was advised to call back every week to check availability. Upon follow-up with top management, I was offered a loaner for an unidentified period, which could be as long as a month. This is the value of a brand-new car and the worth of over $2500 for the additional warranty I purchased. I have never experienced this type of customer support before where you’re sold a faulty product and are asked to live with it. I recommend starting the purchase process by talking to the service department first, assuming you might bring the car back the following day. See the appointment timeframe they offer and judge your standpoint from there. More

Great experience! Salesman Blake Kiel was so helpful and very knowledgeable, I highly recommend him, he answered every question we had and made the process easy! Salesman Blake Kiel was so helpful and very knowledgeable, I highly recommend him, he answered every question we had and made the process easy! More