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Walser Nissan Burnsville - Service Center

Burnsville, MN

4.6
320 Reviews

320 Reviews of Walser Nissan Burnsville - Service Center

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November 19, 2024

Lied about new armadas coming and didn’t reply. Have got 3 cars at this dealership and will be my last. More

by KALA.JELEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lawrence
Nov 21, 2024 -

Walser Nissan Burnsville responded

Kala, Thank You for informing us of your recent experience. I left you a message and hope to hear from you soon so we can discuss this further. I believe there may be a misunderstanding in regards to the availability of the new 2025 Armada. We will not have them arriving for sale until the beginning of next year however we do have one coming here this evening for a special reveal event. We are not able to test drive or sell that vehicle but Nissan is bringing it to us to allow customers a sneak peak. The invite you received to that event may be the cause of the miscommunication but please give me a call so we can discuss further. Your continued satisfaction is my number priority. Thank You, Jason Loechler, General Manager - 612-221-3383

November 17, 2024

Great place for service. Friendly people, helpful staff. Very informative. And coffee bar in the back is outstanding. More

by TODDZILLA62
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 19, 2024 -

Walser Nissan Burnsville responded

Todd, thank you so much for the positive review! We are glad you are enjoying our coffee bar while you wait in service!

November 16, 2024

All went fine. As long as I receive my coupons I will continue to return. More

by MARLYSDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 19, 2024 -

Walser Nissan Burnsville responded

Marlysdel, we really appreciate your feedback!

November 14, 2024

I could give them five stars but their sales staff does not deserve it. I have been a customer for 28 years and they still low ball me on my vehicle trade in after the car has been serviced, according to More

by a.j.rosen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service personnel are great.
Nov 18, 2024 -

Walser Nissan Burnsville responded

Aaron, Thank You so much for your time on the phone. Again, I am sorry that you have not received clear communication on the value of your vehicle in the past. In an effort to try and improve I would appreciate any documentation that you can send me regarding the values you have been given in the past. My email is jloechler@walser.com. Thank you again for continuing to service with us. Jason Loechler, General Manager

November 14, 2024

Walter Nissan Burnsville exceeded expectations in my last service. Thanks again for always following through. More

by JACKIE.SONNEK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 18, 2024 -

Walser Nissan Burnsville responded

Jackie, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your kind comments and loyalty through the years. Have a wonderful day!

November 13, 2024

Did a nice job on changing my oil, but didn't fixed the issue with my forward collision warning. They said it was taken care of , but when I tested it when I got home it was still not functioning. More

by alcjohn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember, but he was new
Nov 18, 2024 -

Walser Nissan Burnsville responded

Hi Alcjohn2 thank you for taking the time to leave us your honest feedback. Your Service Advisor will be reaching out to soon, if not already. We apologize for any inconvenience this may have caused you. We take great pride in our satisfied customers. Thank you for giving us another opportunity to earn your satisfaction.

November 12, 2024

I scheduled an appointment via their automated system. When I arrived, I had to give the Service Rep my list of things I needed checked. I was charged $220.40 for items that should have only taken one hou More

by WFILIPEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Cassada
Nov 14, 2024 -

Walser Nissan Burnsville responded

Hi Wendy, I hope you're having a great day! I wanted to update you on the service we performed on your vehicle. We checked out a few things: the engine was sounding louder than usual, there was a leak at the front engine area, and there was a squeaking noise when driving over bumps. We also looked into your request to check the transmission fluid level. We only charged for two of the diagnoses. Our technician tightened the oil filter and cleaned up the area to address the leak from the oil filter. We did notice some other leaks, but don't worry, the time spent on the repair and cleaning was covered under the initial diagnosis charge. For the noise concern, we test drove the vehicle and examined some steering and suspension components, as well as the exhaust and engine for any unusual sounds. We're confident that the charges reflect the time and effort our technician spent on your vehicle. Regarding the shop supplies, it's a standard practice and is based on a percentage of labor capped at $54.99. This fee helps cover essential supplies like rags, degreasers, gloves, and any small items used during the service. If you have any further questions or if there's anything else we can do for you, please feel free to reach out to our Service Manager, Eric Olsen, at 952-898-7361 or eolsen@walser.com. We're here to help!

November 10, 2024

The maintenance on my Murano was done fast and efficient as usual. I wouldn't go to anyone else. However, I am very disappointed that I still have a tremendous wind noise after paying quite a lot for replac More

by ncalvelage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm in Florida without my records and I can't remember his name.
Nov 12, 2024 -

Walser Nissan Burnsville responded

Ncalvelage, we really appreciate your feedback! We are sorry that replacing the seal on your door did not alleviate the noise. Next time you bring it in have a tech do a ride long and perhaps the area of noise can be pinpointed.

November 09, 2024

We always experience great service and the waiting room is very welcoming. We appreciate the video they take as they look over our vehicle. More

by DEBBIEJOTIMMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, forgot their name
Nov 12, 2024 -

Walser Nissan Burnsville responded

Debbiejotimmers, it's experiences like yours that really keep us motivated! Have a great day!

November 09, 2024

Work was done in a timely manner. The technician paid attention to detail. The service people were helpful and kept me informed about the service. More

by BETSAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 12, 2024 -

Walser Nissan Burnsville responded

Hi Betsahl, thank you for taking the time to leave a review for us at Walser Nissan Burnsville. We're happy we could meet your expectations!

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