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Walser Hyundai - Service Center

Brooklyn Park, MN

4.5
1,080 Reviews

1,080 Reviews of Walser Hyundai - Service Center

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November 16, 2017

Good - excellent service The gentleman helping us was helpful, informative and showed manners and kindness. Cost was explained before the work was done plus how much time it More

by jabs8745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4180 Michael West - Service Advisor
Nov 20, 2017 -

Walser Hyundai responded

Thanks for telling us about your experience, jabs8745! We're happy to hear your service experience was a smooth one. We look forward to helping you again!

November 15, 2017

Excellent Service as always. N/a. This is as much as you are getting. I do not feel like writing a review. I feel I was forced into having this service done with the seve More

by charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and can't remember the gentleman who checked me in and also the shuttle driver to and fro
Nov 21, 2017 -

Walser Hyundai responded

Charlie – We are truly sorry our communications were not respectful of your space. It’s our goal to keep customers informed of relevant information regarding their vehicles. Please contact us so we can better determine a level of communication that fits your needs. Thank you. – Brycen Eberwein, General Manager (763-592-8700).

November 15, 2017

Thank God for service in person! I had talked to the call center and was told wrong information. I found this out when I got to the dealership. The service department and the genera More

by Dawn s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisha, Bryce
Nov 15, 2017 -

Walser Hyundai responded

Dawn - Thank you for sharing your honest feedback. We sincerely apologize for the misinformation you received. We're glad to know that Walser Hyundai staff did everything possible to give you a better experience. Please let us know if there's anything else we can do to assist you.

November 14, 2017

Excellent as always!!! These folks treat you very well. On my second new car from them and always use their service department. You can't go wrong here! More

by Mike D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, in service dept.
Nov 15, 2017 -

Walser Hyundai responded

We truly appreciate your complimentary review, Mike! We're glad you got everything you needed from both our service and sales departments. Thank you!

November 09, 2017

Service makes it easy to return. Our service rep got our vehicle right in even though our appointment was apparently "eaten" by the computer. Excellent service at a very reasonable pr More

by Charles W Behling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall service rep's name
Nov 10, 2017 -

Walser Hyundai responded

We're so glad you had an experience worthy of 5 stars, Charles! Thanks for taking the time to share your feedback. We truly appreciate your business!

November 07, 2017

Great Service Team! We purchased our 2006 Sonata from this dealership and always bring our car in for all service: oil changes, tire rotation, etc. We are always happy w More

by James E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember names unfortunately :(
Nov 08, 2017 -

Walser Hyundai responded

That's wonderful to hear, James! Thanks for the 5 star review and for choosing Walser!

November 05, 2017

Helpful, knowledgeable and timely It was a great experience even though I wasn’t there for the best reason. They were efficient, friendly and very helpful. The service center was cle More

by Mwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Nov 06, 2017 -

Walser Hyundai responded

Thanks for your review, Mwarren. We're glad we could be of service even during unfortunate circumstances. Thank you for choosing Walser Hyundai!

November 05, 2017

Waiting area needs updating. Waiting area needs updating especially for long waiting times. Chairs that are more comfortable and food and beverage choices that can be easily acces More

by Cal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Nov 06, 2017 -

Walser Hyundai responded

Cal – We are sorry to hear your experience with us was not worthy of 5 stars. We strive to keep our wait times short and our waiting areas as comfortable as possible. Your feedback will help us improve, and we’d love another opportunity to show you that. Please let us know if there’s anything else we can do to assist you.

November 01, 2017

Santa Fe Service Always great to deal with everyone. Everyone is so friendly and happy to help. We will definitely be back for all our service needs. All the adviso More

by Brinda81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Mike, Trish, and Ken
Nov 02, 2017 -

Walser Hyundai responded

That's wonderful to hear, Brinda81! We're glad to know we'll see you again!

November 01, 2017

Happy Customer Service advisor Michael was very personable & helpful. Service was performed promptly, cleanly, & at a reasonable cost. Satisfied & happy! I'll be co More

by Marv429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (service advisor)
Nov 02, 2017 -

Walser Hyundai responded

That's awesome, Marv429! Please let us know if there's anything else we can do to help. Thanks!

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