Walser Hyundai Brooklyn Park - Service Center

Returning of phone calls and initial attempts at communication is poor. Took 2 weeks for them to have a rental car available when 2024 Tucson needed a new screen. I found 3 screws left on the mat in communication is poor. Took 2 weeks for them to have a rental car available when 2024 Tucson needed a new screen. I found 3 screws left on the mat in the front seat. Took it back and they had missed them but were quick in putting them in. More

I took my car into Walser Hyundai Coon Rapids for a routine oil change. They “changed the oil” and then took it for a test drive. My car started on fire during the test drive and was totaled. Thankfull routine oil change. They “changed the oil” and then took it for a test drive. My car started on fire during the test drive and was totaled. Thankfully, the tech made it safely out. Investigation by insurance resulted in no oil in the engine, even though it supposedly had just been changed, which caused the car fire. GM Hassan just kept telling me “accidents happen.” Insurance paid out but they have been hard to get a hold of and work with through this and are not helping at all in getting another vehicle. We will never go there again after being treated like it was my fault. More

Friendly people. Fairly responsive. Clean facility and have refreshments and popcorn while waiting. They offer a paid Lyft if you need a ride. Fairly responsive. Clean facility and have refreshments and popcorn while waiting. They offer a paid Lyft if you need a ride. More

In for a recall on vehicle; easy to make appointment but can’t do online. Quick turnaround of service and friendly can’t do online. Quick turnaround of service and friendly More

The service department was friendly, knowledgeable and courteous! Beautiful place! Arianna was amazing. Got me into a loaner while my recall work was being completed! I highly recommend this dealership!!! courteous! Beautiful place! Arianna was amazing. Got me into a loaner while my recall work was being completed! I highly recommend this dealership!!! More

Polite, always keeps me informed on the progress or if they find anything that needs to be dealt with. The only complaint I have is when they are supposed to turn the oil reset and they don’t it continuo they find anything that needs to be dealt with. The only complaint I have is when they are supposed to turn the oil reset and they don’t it continuously tells me I need an oil change and I just had one. More

The service people are polite and good to work with. Hard to get a live person. The lift ride is unreliable and has made we wait 2 times for more than 25 minutes. You have great ideas but the service Hard to get a live person. The lift ride is unreliable and has made we wait 2 times for more than 25 minutes. You have great ideas but the service has not worked for me. More

Goe's above and beyond expectations. Very pleased with the Coon Rapids location. Highly recommend! Very pleased with the Coon Rapids location. Highly recommend! More

Jorden was helpful with explanations and scheduling and communications. Others were helpful at the time I picked up the car. communications. Others were helpful at the time I picked up the car. More

I always get right in to get my oil change done. they always have openings in the timeframe that I need Great customer service they always have openings in the timeframe that I need Great customer service More