Walser Honda - Service Center

Their Service Dept LIES Whatever they tell you you need, don't believe them. Get a 2nd opinion! I was told that the rear brakes on my CRV with 30,000 miles were so worn tha Whatever they tell you you need, don't believe them. Get a 2nd opinion! I was told that the rear brakes on my CRV with 30,000 miles were so worn that not only did I need new pads, but I needed new rotors because my rotors were too worn to be ground down!!! Brought my car to my regular service guy, and, not only were my rotors fine, but the brakes were as well..as a matter of fact, I have 70% left on the pads!! They also told me I need to flush my brake fluid, and my guy said they never need flushing unless it was contaminated somehow. OH!! and the price I was quoted!! $600 plus dollars for brakes and rotors, or I could do the "value line" for $400.00 Amt quoted at my garage - $280.00!! for both brakes and rotors!!! I will NEVER bring my car here again, and I will tell everyone I can what a rip off these people are!! More

Left waiting This was by far the worst service experience of my life. I brought my inlaws car in for two recall issues with the air bags. When I made the appointme This was by far the worst service experience of my life. I brought my inlaws car in for two recall issues with the air bags. When I made the appointment I was quoted this service would take 3 hours to complete. I made the appointment for 7:30am so not to waste an entire Saturday. When I checked in the guy asked me if they had quoted me a time and I said yes and told him how long. He said it shouldn't take that long as I was in early and they could get on it right away. He handed me the little white number which was 2 and finished with they would wash the car when it was finished. I headed to the waiting room. At the three hour quoted time I went to the service counter to check on the car. The gentleman I spoke to told me to relax in the waiting room and he would check on the car and get me right away when it was finished. It was now 12:30pm so I headed back to the service counter. I asked if there was something wrong with my inlaws car as it was taking so long. He looked for the paperwork but couldn't find it. Another associate without looking up from his work said look in the drawer. That's were it was. He said, here it is and called to get the car pulled up from the parking lot. I told him I had been waiting for it for the the last 5 hours and 2 hours longer then quoted. He said, you must of told them you would come back later. I said no I hadn't and put the number 2 on the counter. While signing the paperwork I saw that the car had been completed at 9:45 actually an hour earlier then quoted. I had wasted three hours in the waiting room. I asked to speak to a manager. When the manager came I explained the situation. She said they would make a note to cover the next oil change of my inlaws car. That is roughly a $40 value. At their hourly labor rate my 3 hours of wasted time is valued at $300. I left exhausted and frustrated but glad my inlaws will get something for my inconvenience. When I got home I looked over the inspection checklist, they hadn't checked the box for car washed. Very disappointed in Walser Bloomington Honda all around. I've bought 4 cars from there in the last 10 years. I've had everyone of them serviced on schedule by them. I think it's time to find a different Honda dealership to do my service business with. I've always had great service buying new and used cars. I rated price for overall 10 year experience. The service I detailed above was a recall. More

Worst Customer Service Bought New Honda CRV 2 years back, battery went bad on 3rd year. Called once and left message to call back but never called me back. After calling sec Bought New Honda CRV 2 years back, battery went bad on 3rd year. Called once and left message to call back but never called me back. After calling second time, representative told me they will replace the battery as car is within 3yrs warranty. Went on scheduled appointment, first it took 2 hours to diagnose the issue, although I have bad battery tested from Autozone, Honda keep saying battery is good. I ask them if they leave the headlight on for few minutes and check again. then they finall admitted battery is issue but then they said your car exceeded mileage limit of 36,000 and never replaced it. Representative clearly told me they replace anything within 3 yrs but at the Honda service they declined to do anything, in addition their manager on wednesday evening was so rude. He wouldn't consider anything instead show me my way out. Really rude. I am done with Walser Honda. More

Worst customer service I have experienced I purchased a new CR-V in December but wasn't getting the gas mileage that was expected. They treated me like an idiot and were rude while I was just I purchased a new CR-V in December but wasn't getting the gas mileage that was expected. They treated me like an idiot and were rude while I was just looking for some help. They didn't care that the product they sold me wasn't what they said it would be. GM hasn't returned my call either. I will never buy from any Walser again. More