Walser Honda - Service Center

I had a great experience with Ben, my coordinator. My car ended up needing to stay for a couple of days, and he got me a loaner vehicle, kept me updated on the process, and made sure I was taken care My car ended up needing to stay for a couple of days, and he got me a loaner vehicle, kept me updated on the process, and made sure I was taken care of as quickly as possible. The service staff left a mess in the back hatch of my car, which is why I only gave 4 stars. I'm not sure why they were back there, and it would be nice if they would return things to the way they found them. My windows were also left open. While not a big deal, it is sort of the same problem. Over all I am very happy with this service center and will continue to bring my car here for maintenance. More

The service department at Walser Honda in Burnsville runs very efficiently and the service advisors exmplify great communication. very efficiently and the service advisors exmplify great communication. More

Jason was exceptional at fixing the issue with my passport. Wrong parts were order but he had great communication and made sure I was on the road when I needed to leave. passport. Wrong parts were order but he had great communication and made sure I was on the road when I needed to leave. More

Tyler was professional, courteous, kind and answered all of my questions . I felt very satisfied. of my questions . I felt very satisfied. More

The service has been consistently great. All employees who have helped me have been professional and seem to genuinely care about having my business. All employees who have helped me have been professional and seem to genuinely care about having my business. More

Quick and communicated everything really well. Service advisor was great to work with as well Service advisor was great to work with as well More

I had done an online appointment for a recall, oil change and rear diff. fluid. I wrote this into the online notes that I had maint code B16 and a recall 23V-431. I have used the online appointment change and rear diff. fluid. I wrote this into the online notes that I had maint code B16 and a recall 23V-431. I have used the online appointment system before. Everything was scheduled and I was reminded of my appointment via text message the day before as expected. When I arrived for the 15:30 appointment time 10 minutes early, I had to wait to be seen for perhaps 10 minutes when I arrived. That was fine, I get it. However, when I checked in, I was told they couldn't do the recall today because it was already 15:30 and it would take up to 3 hours. I was told they close at 17:00. I don't understand why my online appointment wasn't read through and why I wasn't called or emailed to say I needed to rescheduled for the recall due to the time needed to do it. I have to drive 45 miles one way for this recall and now I have to come back again just for the recall. I wanted everything done with one consolidated visit, while I was in town. I was frustrated that everything could not be done as I had it scheduled it to be. The service and work was done in an hour and half for the oil and diff fluid while I waited. This took longer than it has in the past. The video of the work inspection was great. I just wish I was told ahead of time that the recall couldn't be done with a 15:30 appointment time!! I do believe they were short staffed this day 3-14-2024 for this to happen. More

When I drove my car into the service department I was promptly greeted and guided through the appointment needs. I was then offered a beverage selection and waited in the very nice waiting area. The tw promptly greeted and guided through the appointment needs. I was then offered a beverage selection and waited in the very nice waiting area. The two salesmen who helped me purchase my new CRV visited me while I was waiting and thanked me for my business as well as asked if I had any questions. I highly recommend Walser Burnsville Honda. The service I experienced is their usual process and I've never been disappointed during the past 5 years of servicing my Hondas. I highly recommend Walser Burnsville Honda. More

Service was great and staff was professional I recommend others to check out Walser Honda others to check out Walser Honda More

Dealer was fast and got me back on my way in no time. Mpi was informing. Mpi was informing. More