Walser Honda

Cameron was very helpful and I appreciate the loaner car. However, when I tried to check on my car the service number was not answered any of the 7 times i called and the mailbox was full. Poor customer serv However, when I tried to check on my car the service number was not answered any of the 7 times i called and the mailbox was full. Poor customer service in that regard. I finally called the main number and they couldn't get an answer and she walked up there and told me they would call back immediately. It was an hour later. Someone needs to pay attention and answer the service number promptly. More

Service was solid to start, but I wasn’t very impressed by the end of my time at this dealership. Max was kind and knowledgeable on financing options. On Wednesday we finished paperwork on a car that’d be by the end of my time at this dealership. Max was kind and knowledgeable on financing options. On Wednesday we finished paperwork on a car that’d be available Thursday night. Thursday night came and went, no word from Walser Honda. Friday morning I’m sent a message saying the car had arrived and that I can come in to get it. I suggest a time in the afternoon, hear no response for hours. I say forget about it and I’ll come in on Monday in the afternoon because I’m gone all weekend. Monday morning I get a text saying I need to pick up the car asap. Turns out they had penciled me in for a Saturday pick up for some reason. I show up on Monday afternoon at the time I thought we initially agreed on, and then I learn the car hasn’t been detailed? They even struggled to find it at first. Irritating. Anyway, Justin is the fellow who helped me on Monday (I think) and he was nice and understanding. Offered some car washes to balance out the frustration but I don’t really come out towards Burnsville often so I don’t know if I’ll make use of it. The whole process felt a bit like herding cats. More

Having looked for a 2016 Honda CR-V for some time, I finally found exactly what I was looking for online! It's the touring model, and according to the Walser Honda website, this vehicle is fully loaded finally found exactly what I was looking for online! It's the touring model, and according to the Walser Honda website, this vehicle is fully loaded with all the factory stuff. According to reality, however, it isn't! At some point in the vehicle's history, the navigation-capable, touch-screen stereo unit was pulled and an aftermarket stereo (with no navigation, CD player, Pandora, or "working" SiriusXM) was installed. I can't even change the time on the vehicle’s clock display, as that's done with the stock unit. There's a whole raft of other things that now can't be done with this vehicle, due to this issue. I spoke with two different dealership employees, one a manager and the other our salesperson, after my discovery. They both pointed out that there's a disclaimer on their website, to account for "errors" in descriptions. Two or three "errors" might be accidental, while six or seven seems much more negligent. However, I counted 13 "errors", all related to the sound system. That seems to me much more like malfeasance, amounting to a bait-and-switch. When I texted him about it, Bob W., our salesperson, responded that on used vehicles, they just put online what the standard equipment was and don't call out any aftermarket changes. WHAT?!?!? So it seems to me very much as though they misrepresent, intentionally (or "negligently", if I'm being generous), as a routine way of doing business. I spoke with a sales manager (supposedly), and his best suggestion was that I trade in the car, under the dealership's 30-day, 3,000-mile exchange scheme. The hitch there is that the new car must cost at least as much as the one I just bought, and it's my understanding that I'll lose the almost $2,000 in taxes and fees I just paid. In addition to all the foregoing issues, promised call-backs from managers are nonexistent. Every time I've been told that I'll get a call back, I've had to make that call myself. This is by far and away the worst experience I've ever had at any automotive dealership!!! More

When I walked in there were at least 8 people milling about at the service desk but it took several minutes to get anyone to make eye contact and talk to me. I’ve never experienced that before at your de about at the service desk but it took several minutes to get anyone to make eye contact and talk to me. I’ve never experienced that before at your dealership. Very unwelcoming. In the video the mechanic did not mention what he checked out to eliminate the possible causes of my cars starting issues and went straight to I needed a new starter. My bill was higher than the initial estimate and I had to ask again to have a coupon applied. More

The dealership was spotless, creating a welcoming environment from the moment I arrived. The sales team went above and beyond to make what could have been a complicated loan situation work perfectly environment from the moment I arrived. The sales team went above and beyond to make what could have been a complicated loan situation work perfectly in my favor. Chad deserves recognition - for his assistance in this months long process. He was exceptional throughout the entire process, patiently walking me through all available options and explaining each step clearly. His knowledge and dedication helped me secure a great deal on my new car. The entire experience was smooth and professional, making what's typically a stressful/challenging decision surprisingly pleasant. More

From the salesman, to the sales manager, to the finance guy, they were fantastic to work with! Everyone was friendly, polite, and thankful for our business. There were no pressure gimmicks, which we apprec guy, they were fantastic to work with! Everyone was friendly, polite, and thankful for our business. There were no pressure gimmicks, which we appreciated. We would wholeheartedly recommend this dealer! More

Pleasant and efficient experience - always happy to bring my car in for service to Walser Honda. my car in for service to Walser Honda. More

Service is excellent and I am very pleased with my Service Advisor Justin Bamford. He's a pro - very knowledgeable! Service Advisor Justin Bamford. He's a pro - very knowledgeable! More

Very good customer service and well known information about my car problems he has very Knowledgeable and helpful personality about my car problems he has very Knowledgeable and helpful personality More

Jake S. was great about communicating (like indicating what number he would be calling from) and making sure things were done correctly. was great about communicating (like indicating what number he would be calling from) and making sure things were done correctly. More