Walser Chrysler Jeep Dodge RAM - Service Center

larry baer they have the greatest people in the twin cities .I have had my car from dec 07 ..and the work done on it has always done right and on time ..never go they have the greatest people in the twin cities .I have had my car from dec 07 ..and the work done on it has always done right and on time ..never go anywhere else ..theyre the best .and they care for the customer ..you are #1 when they help you More

After a snafu with a repair diagnosis, I contacted both the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had the Dealership General Manager, Jason Masters, and the dealership Service Manager, Bill Johnson. We sat down, hammered through what the problem had been, and within 15 minutes Jason and Bill had a plan for taking care of me and my Jeep. The result was a complete reassessment of my car, and a re-diagnosis. Joe Teppe, a skilled technician and Bill worked together and discovered that the problem was much more simple AND inexpensive than was previously determined. They charged me what I believe was a fair price, and since then they have REALLY stepped up their game. Although the process to discover that the repair would be cheaper was agnonizing, I discovered again the importance of advocating for customer service when a problem arises. Jason and Bill responded beautifully, they took good care of me while Joe took good care of my car. Recently I returned to have a simple oil change. Nicholas Skogman, the service adviser who took in my car, understood immediately when I said, "Only Joe works on this car," When it was time to show me a few things that might need service, Joe came to get me from the waiting room, took me into the shop and explained what he was seeing while at the same time showing me the part and teaching me what it did and why it was important to do the repair. I couldn't leave the vehicle at that time, so Joe and Nicholas provided me with an estimate for cost and time so that I'd know how much of my day and my wallet to prepare for when I scheduled the repairs. I first did business with this dealership over 20 years ago when I bought my first minivan. I continue to use them because I love my car (JEEP - Just Empty Every Pocket), and I also want to give my business to a company in my community (Hopkins). Even though we had some difficulty getting to this point, in a "moment of truth," Jason, Tom and Joe provided me with the customer service experience that I asked for. Cars are expensive. Fixing cars is expensive if you don't have a lift and a complete set of tools and mechanic's training at home. Spending money on repairs feels hard, and it is. But keeping a vehicle in good working order protects your expenditure. I don't wrench, but I am smart enough to understand why my car needs the repairs it needs if the people who diagnose the problems show me what is wrong, why it needs to be repaired and treat me with respect and courtesy. If you aren't getting what you want at this dealership, don't write a bad review. Go higher on the ladder --- talk to the General Manager. Don't yell, tell. Explain what you are hearing, what you've experienced, and ask them to consider your expectations. I think you'll find that they want to hear this, they are improving the customer service experience for the customers because ultimately : If your customer isn't happy, they will never spend another dime at your business. Thanks Jason, Bill, Joe and Nick. More

They seem to go the extra mile for you, if my car needs to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or to be washed it will be done without having to ask. They give assistance in deciding the best way to pay for the work done whether it be a coupon or a special or a program that saves you money. Walser Dodge is the only place I will bring my Magnum, knowing the work will be done right the first time, every time. Everyone there is polite, friendly and professional with two things in mind, making sure I am happy and the job is done right. I have had many friends tell me I should go here or go there but the only place I will go is Hopkins Dodge. More

I purchased my last vehicle at Walser Chrysler Jeep Dodge and have been taking it there for service ever since - and those free oil changes for life of the vehicle are a nice perk. This is a dealership that and have been taking it there for service ever since - and those free oil changes for life of the vehicle are a nice perk. This is a dealership that has continually improved the customer experience with each passing year. The service managers are professional, courteous, and informative. The waiting room seems to be in a continuous state of improvement to make it more customer-friendly. The service advisers conduct personal one-on-one reviews with customers every step of the way as their vehicle is being worked on, and the vehicle is returned to the customer washed on the outside, clean on the inside. I've never had to return my vehicle for re-work. This type of service isn't cheap, but I will pay for value steeped in trust that the right things will be done to ensure the safety and performance of my vehicle. In my case, my vehicle is a 2004 Jeep Liberty with well over 100,000 miles on it. It's a high-quality vehicle, anyhow, but the service I receive at Walser Chrysler Jeep Dodge ensures that it stays that way. My wife and I agree that we are going to hate giving up this vehicle when the time comes because it's been so reliable and functional, particularly in light of our Minnesota winters. We also agree on where we will buy our next new vehicle - Walser Chrysler Jeep Dodge. No question. More

I have purchased my last 3 cars from Walser in Hopkins. The service department is outstanding. They greet me by name and always provide detailed information regarding the service to my vehicle. I wouldn' The service department is outstanding. They greet me by name and always provide detailed information regarding the service to my vehicle. I wouldn't go anywhere else!!!! More

I purchased my truck from a different dealer and when stranded one day my dealer informed me they couldn't look at the truck until the next week. I called Walser and they took it in right away, explaine stranded one day my dealer informed me they couldn't look at the truck until the next week. I called Walser and they took it in right away, explained my extended warranty, set me up in a rental car (free!) and took care of my truck the next morning. Even changed the oil! Great experience so I now know where I will be buying my next vehicle! More

The service dept. was able to take in my car within 30 minutes of my phone call to see if they could look at it on a Saturday morning. Since it might take some time, they had rentals available on the spo minutes of my phone call to see if they could look at it on a Saturday morning. Since it might take some time, they had rentals available on the spot and were flexible with my request for a 4x4 on a snowy day. Marlin was professional and courteous at all times. He called within a few hours to let me know the status of my car (bad news, unfortunately). He gladly let me hang on to the rental for a week until I could arrange for another vehicle. They were very reasonable on the charge for the testing of the car when I closed out the charges. More