Walser Chrysler Jeep Dodge RAM - Service Center

My car was in. I waited 4 days. I walked in to say how's the car coming. They said the parts not even here so I said put it back together. I need my car for work. T I waited 4 days. I walked in to say how's the car coming. They said the parts not even here so I said put it back together. I need my car for work. They said they would call when it was in. It never was in for like 3 months. I walked in again and said when is the part going to be in? They said oh it's here. I said for how long has it been here? Nobody could give me a straight answer. More

We dropped off car for an airbag recall - they were quick, great communicators and also did a fix on a smaller item we added last minute quick, great communicators and also did a fix on a smaller item we added last minute More

Took a long time to get in for my appointment, no parts available, and now it's been 2 weeks and still haven't heard back from them. This is a safety issue which should be a priority and be covered by Jeep available, and now it's been 2 weeks and still haven't heard back from them. This is a safety issue which should be a priority and be covered by Jeep warranty not my extended warranty. More

Easy to schedule an appointment with new phone system. Friendly staff. Great service. Appreciated the video of the work that was done on my Jeep Friendly staff. Great service. Appreciated the video of the work that was done on my Jeep More

air in tires all 4 tires were low on air. It was cold outside. Goodnight! It was cold outside. Goodnight! More

Great communication and updates. Best customer service waiting room at any dealership I have ever visited. Best customer service waiting room at any dealership I have ever visited. More

Great experience, no waiting Service was first class. Very professional. Very friendly Exceptional experience for a dealership Very professional. Very friendly Exceptional experience for a dealership More

Easy to call setup appt. Online would be nicer. In an out in reasonable time Online would be nicer. In an out in reasonable time More

Unfortunately I have an ignition interlock in my car. I've dealt with repair shops before while having it and didn't have the annoyed reaction the representative had when I dropped off my car. Further mo I've dealt with repair shops before while having it and didn't have the annoyed reaction the representative had when I dropped off my car. Further more they left it running longer than 20 min causing me to miss a test while not there giving me a violation. Fortunately I was proactive and had let the company I use for interlock know that I was dropping off for check up/diagnostics. Lastly, I brought it in for a check up with fluids and all around check up to make sure the car is in the heat condition it could be. They said everything was fine. Which I had in turn found peculiar because I went in knowing I was due for an oil change and assumed they would have brought it up when I brought it in but didn't. Similar to the fact that my wipers are needed to be replaced and again that was not mentioned. I just can't help but feel as a woman nothing was done but buttons being pushed on a computer and me being charged. Thankfully. I have warranty on my car and I have the dealership paperwork (like I usually keep any repair paperwork) stating what they 'did' should anything go wrong. I think they could sense I was getting frustrated at drop off because when I came in to pick up the person I initially worked with did the most to provide exceptional customer service. I just wasn't impressed. I'll continue to go to my mom and pop shop I've been going to for years with my previous vehicle. Thanks. More

The experience was great. The guys helped me without an appointment. Great service I was in and out in no time. The guys helped me without an appointment. Great service I was in and out in no time. More