Walser Chrysler Jeep Dodge RAM - Service Center

I had an appointment at 11:30am and dropped my car off at 11am for an oil change. The service department could not perform an oil change in the 6 hours past my appointment time and I had to leave my car over 11am for an oil change. The service department could not perform an oil change in the 6 hours past my appointment time and I had to leave my car overnight. I needed my vehicle back the same day to pick up my kids at daycare. They offered a rental, however I would have to go and pick up the car seats and install in the rental. I should have just picked up my car and have service done some place else. I understand if a repair took longer than expected or parts didn't arrive, however they were either understaffed or booked too many appointments. More

They got me in earlier than expected, which was greatly appreciated because I'm due with twins soon. Then they were so kind and communicative. I actually switched dealerships because my last experience els appreciated because I'm due with twins soon. Then they were so kind and communicative. I actually switched dealerships because my last experience elsewhere was awful and I'm so happy I did! Car issue is fixed and my vehicle is safe to bring my babies home from the hospital when they arrive! Thanks so much, I'm so grateful! More

Scheduled service a month in advance and then they lost my reservation to fix a seatbelt! I had to work with the GM ( Jason) and his assistant ( Joy ) to get it resolved. Joy worked hard to correct the sit my reservation to fix a seatbelt! I had to work with the GM ( Jason) and his assistant ( Joy ) to get it resolved. Joy worked hard to correct the situation and we're good. The fact that this was necessary is a problem but other than completely losing my reservation the service was good. More

It was a really good experience buying the new Jeep. Paul did a great job. Paul did a great job. More

I've been going there for years. Customer service plus! They treat me like I'm their only customer Customer service plus! They treat me like I'm their only customer More

They addressed my issue and made sure it got in before the warranty expired. No the warranty expired. No More

They took the time to walk me through the process in an easy to understand and timely manner. They made the experience pretty stress free. easy to understand and timely manner. They made the experience pretty stress free. More

Handed my vehicle back without fully ensuring all updates had been made with no issues. Drove back home with a blinking odometer. Called and had to drive back to dealer during a work day to get issue address had been made with no issues. Drove back home with a blinking odometer. Called and had to drive back to dealer during a work day to get issue addressed. No apology or acknowledgement of inconvenience. Kind of a ????? More