Walser Burnsville Mazda - Service Center

Corrosion recall Very friendly staff. Wait time was acceptable. Detailed info on what would happen if my car did not pass inspection which was Very much appreciated. Very friendly staff. Wait time was acceptable. Detailed info on what would happen if my car did not pass inspection which was Very much appreciated. More

Always excellent service We've never once had an issue with this service department. They have always been consistently helpful and reliable. They're always remarkably friendl We've never once had an issue with this service department. They have always been consistently helpful and reliable. They're always remarkably friendly and get the job done correctly and on time. A particular mention for one employee, Josh; he is fantastic to work with and we are always pleased with his customer service! More

Quick Turnaround I was in for an airbag recall. Check in was quick and easy. Was told it might take an hour and a half so I chose to wait - it was done in less than I was in for an airbag recall. Check in was quick and easy. Was told it might take an hour and a half so I chose to wait - it was done in less than an hour. Waiting room was clean and tidy. More

Clean, friendly, easy! I loved driving in to a clean, serene area with clean people and floors and surfaces. On my way to work the last thing I want to do is feel like I wil I loved driving in to a clean, serene area with clean people and floors and surfaces. On my way to work the last thing I want to do is feel like I will get dirty or grimy dropping my car off. Mike was super nice and quickly got me in a loaner and on my way. More

Shifter issue My daughters CX5 was having issues shifting into park, I took it in on a Friday, they diagnosed the problem and gave me a loaner car. They needed to o My daughters CX5 was having issues shifting into park, I took it in on a Friday, they diagnosed the problem and gave me a loaner car. They needed to order a part that wouldn’t be in until Monday so I drove the loaner for the weekend. Fixed the car with no issues on Monday More

GREAT Service, and Outstanding Quality The Service time worked very hard to ensure my experience and resulting outcome were superior. I was greeted and my service appointment was handled in The Service time worked very hard to ensure my experience and resulting outcome were superior. I was greeted and my service appointment was handled in a professional manner. More

Quick and courteous I had two recalls needing attention and a problem with my shifter. Walser was able to get me in right away, repaired the car promptly and had me back I had two recalls needing attention and a problem with my shifter. Walser was able to get me in right away, repaired the car promptly and had me back on the road in no time. Joshua was very helpful and kept me in the loop on the progress of my repairs. More

It was great. Really friendly people. Comfortable. It was great. Really friendly people. Comfortable waiting area. Work was done quickly. They were very clear about next steps. I appreciated that. Woul It was great. Really friendly people. Comfortable waiting area. Work was done quickly. They were very clear about next steps. I appreciated that. Would highly recommend! More

Using a contractor to do the rust proofing The dealership is great and responds to concerns immediately.. their detailers leave something to be desired however and the smell of the interior pro The dealership is great and responds to concerns immediately.. their detailers leave something to be desired however and the smell of the interior protection detracts immensely from that new car smell.. it stinks and one of the two, either the detail dept or the people who picked up my car for the rust proofing dented a brand new vehicle and no one wants to claim responsibility. More

Service with a smile from Josh! Walser Mazda should be very proud to have an employee like Josh front and center at their service desk! He is very friendly, knowledgeable, and effici Walser Mazda should be very proud to have an employee like Josh front and center at their service desk! He is very friendly, knowledgeable, and efficient! He is always patient and speaks very clearly when explaining the diagnosis! Josh gets a 5 star all the way - as a whole I gave a 4 star because their appointment line agents could use a little coaching. More