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Walser Burnsville Mazda - Service Center
Burnsville, MN
1,223 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,223 Reviews of Walser Burnsville Mazda - Service Center
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June 05, 2018
Impressive I have always been impressed with the service I have received at Walser Mazda. The employees are thorough and speak in easy to understand terminology, I have always been impressed with the service I have received at Walser Mazda. The employees are thorough and speak in easy to understand terminology, without being condescending. More
by ANGELIQUEMHOFMANN
Verified CustomerEmployees Worked With
Mike, Cedric Koukal
June 05, 2018
Always Great The service is always great at Walser Mazda. I would not take my Mazda anywhere else. Great communication, very clean and a pleasent area to wait fo The service is always great at Walser Mazda. I would not take my Mazda anywhere else. Great communication, very clean and a pleasent area to wait for your vehicle. More
by Tolly0427
Employees Worked With
I don't remember who I worked with.
June 05, 2018
Routine oil change and service My only issue with Walser Service has been appointment-setting. I prefer to set appointments by phone instead of online. Sometimes an appointment se My only issue with Walser Service has been appointment-setting. I prefer to set appointments by phone instead of online. Sometimes an appointment setter will tell me I have to call back to set an appointment. When an appointment setter tells me I need to call back, I will go elsewhere for service. But your people in the shop are always fantastic. More
by SBUDD1981
Employees Worked With
Nicholas Halvorsen
June 05, 2018
Infotainment Chad and josh went above and beyond to take care of our issue at walse Mazda Burnsville!! Would recommend this location for all sales and service!! Wh Chad and josh went above and beyond to take care of our issue at walse Mazda Burnsville!! Would recommend this location for all sales and service!! What a great experience!! More
by mike.g
Employees Worked With
Chad and josh In the service department.
June 05, 2018
Great Service - Good People Your people were very professional and delivered exactly as promised, and even a few minutes early. The service writer even volunteered to go for a ri Your people were very professional and delivered exactly as promised, and even a few minutes early. The service writer even volunteered to go for a ride in the car to try to pin down a rattle that wasn’t part of the scheduled work. More
by DOUGLASCKENNEDY
Employees Worked With
I never got a name - sorry!
August 27, 2017
5th car at walser mazda We have enjoyed working with this dealership since 2003. Even though we gave up our Tribute after 145000 we are looking forward to our new lease on th We have enjoyed working with this dealership since 2003. Even though we gave up our Tribute after 145000 we are looking forward to our new lease on the Cx5 Johanna was great to work with as well as Matt and all the service guys. More
by Car
Employees Worked With
Matt , Johannah Lear
August 05, 2016
Extra Service My service rep installed new batteries in my fobs at no charge. They "do the right thing". Not just a slogan; it is their practice. My service rep installed new batteries in my fobs at no charge. They "do the right thing". Not just a slogan; it is their practice. More
by briano
Employees Worked With
Josh Zarras
October 23, 2012
Walser Mazda is the most un-christian-like most dishonest dealership I have ever been to! We bought my car from Walser about a year and a half ago and was told that I would get 'FREE Oil changes for life" dealership I have ever been to! We bought my car from Walser about a year and a half ago and was told that I would get 'FREE Oil changes for life"...after a year and a half of recieving the free oil changes the service department said they have now discontinued the free oil change program! If I wanted to still recieve Free oil changes I would have to have services done BETWEEN the Mazda scheduled services at about $1,000- each time and also must never take it to another Mazda dealership for service! WOW! I spoke to the General Manager Charlie Swanson who could care less! My husband is serving overseas and wont be back for another year. I plan on telling every one in my church how I was treated by Walser and I hope that you also will think twice when they offer you a special to make you buy a car from them! I will NEVER do buisiness with Walser again! More
by ChristianMom
Employees Worked With
Charlie Swanson
August 18, 2012
Bought a brand new top of the line tribute with extended warranty to 100000 miles. Noticed at about 95000 miles there was an oil leak, took it in and had it addressed (tightened something). At about 98000 warranty to 100000 miles. Noticed at about 95000 miles there was an oil leak, took it in and had it addressed (tightened something). At about 98000, still an oil leak, took it in and they replaced oil pan gasket. 101000 miles, car still leaking oil (couldn't tell since the oil spot in my driveway was rather large). Took it in and low and behold it's now the rear main seal and warranty will no longer cover, 1300.00 is what I was expected to pay. Called them out and was told to call warranty company which told me no go on coverage since I was over 100000. Dealership didn't do anything to help, except charge me warranty price of like 850.00. Nice, wow, thanks, maybe fix the car right the first time when it was under warranty? Not only will I never buy a extended warranty again, I will never purchase a Walser car again! I am still bitter and it's been 3 years, and to show I'm not unreasonable I would say everything was great up to the point I needed the REAL customer service. I actually know Mr. Walser and am too embarrassed to say anything to him. More
by newts896
Employees Worked With
who knows
April 26, 2012
One thing I liked about the dealership is that they have the best service manager mike mcGee very knowlege about the vehicle and customer service and remembers the customers name and a little bit about the the best service manager mike mcGee very knowlege about the vehicle and customer service and remembers the customers name and a little bit about them. which keep me continuing coming back for service and parts. He is very good at following up to see how the experience and can make it better. I never had that kind of service before.Recently I brought my 2006 mazda 3 in cause it has a slight of rust developing i called mike up and he found out when the mazda rep was coming in and schedule a time for me to bring in the vehicle, and took care of the vehicle. Thanks walser for having mike as service manager I will look foward buying more cars in the future. More
by strike3447
Employees Worked With
Mike mcGee
