Walser Burnsville Mazda - Service Center

Oil change I had scheduled appointment for an oil change last Saturday. The service was excellent and facility very inviting and well maintained. It only took I had scheduled appointment for an oil change last Saturday. The service was excellent and facility very inviting and well maintained. It only took 30 min to get it done for me and I was on my way. More

First time visit This was the first time I have visited WALSER Mazda and I was extremely satisfied with my visit. I scheduled the appointment online which was super ea This was the first time I have visited WALSER Mazda and I was extremely satisfied with my visit. I scheduled the appointment online which was super easy, brought my car in and was helped right away. I left my car overnight and they finished it way earlier than expected. When I came in to pick up my car, they were a little busy. However, the employee handled everyone quickly and efficiently and was extremely courteous. More

Painless, thorough, friendly service One repair I needed was covered by warranty and that was great. I waited for the repair to be done and it was done when promised. One repair I needed was covered by warranty and that was great. I waited for the repair to be done and it was done when promised. More

Unscheduled Service Chad provided excellent service when a arrived unscheduled to the dealership with a problem. He got me in right away and my car was promptly fixed cor Chad provided excellent service when a arrived unscheduled to the dealership with a problem. He got me in right away and my car was promptly fixed correctly. More

Super fast and friendly service! Very fast service! Friendly, professional, and knowledgeable employees! Answered all of my questions! Will definitely be back for service in the futu Very fast service! Friendly, professional, and knowledgeable employees! Answered all of my questions! Will definitely be back for service in the future. Very clean environment. More

Good service advisor bad shop and manager Brought my car here for a warranty repair. The first time I brought my car in the repairs were never started and ended up picking my car up after them Brought my car here for a warranty repair. The first time I brought my car in the repairs were never started and ended up picking my car up after them having it for two full days. The first day I was told they’d need it for another day I was okay with that. The second day I never received any updates on my car and was never called once. I ended up calling and picking my car up the next morning. I finally got my car in to get the repairs I dropped it off and left it there over night to give them plenty of time to get it done. I went to get my car the next day as I was told it had been finished to find the my glove box broken when I opened it to put paperwork in there. It was hanging down on the left side. I immediately went back in and told the advisor. The dealership denied damaging my car but they never documented it being damaged on arrival because it was not. The service manager there was very rude and disrespectful he even walked away from me in the middle of our conversation because he was upset I wanted them to make it right while leaving my car in worse shape than what I originally complained about. He then proceeded to tell me “if you want you can go back and tell my tech he’s a liar” when I insisted the car did not come in like that. After getting no where and arguing for a long time he tells me to bring it back where I bought even though I bought the car from them. I will not be bringing my car back here. I live 5 minutes from them and I would rather drive 30 minutes to the next one then to deal with their service manager again. More

Excellent Dealer service personal very knowledgeable. I always request manufacturer recommend service, and they are able to get the information quickly. Prici Dealer service personal very knowledgeable. I always request manufacturer recommend service, and they are able to get the information quickly. Pricing is also very reasonable. More

Amazing service!!! Walser Mazda service is the best, hands down! They work their schedule around you and are very attentive to your every need!!! I highly recommend t Walser Mazda service is the best, hands down! They work their schedule around you and are very attentive to your every need!!! I highly recommend them!! More

My new vehicle's First service here was good Jade was very helpful in finding issues in steering wheel. Hoping it works now. And i guess, the active driving display was reset and now it looks blu Jade was very helpful in finding issues in steering wheel. Hoping it works now. And i guess, the active driving display was reset and now it looks blurry on the windshield. I am pretty sure they will take care of it when i take the car back to them. More

Wish there were six stars to rate all! My tire was flat to the point I could not drive. All i did was make a call and Was given a number for service (under 36,00 miles) called it a tow truc My tire was flat to the point I could not drive. All i did was make a call and Was given a number for service (under 36,00 miles) called it a tow truck picked me and the car up and the tire was repaired. My neighbor said “what a great perk” I was met as I walked in and the tow truck was instructed where to go the service person who helped me thanked him for me and I am embarrassed to say I didn’t get his name. He used to work in a hardware store and could tell me all about the screw!! More