Walser Burnsville Mazda - Service Center

Great service all the way around. Our car was serviced in timely fashion.. Very convenient check in and check out service. Extremely satisfied With willingness to help us with our ti Our car was serviced in timely fashion.. Very convenient check in and check out service. Extremely satisfied With willingness to help us with our timeline for the day. More

In and out in less than an hour This was the fastest in and out oil change and tire rotation I’ve had yet. Extremely friendly, prompt and courteous. I’d be stupid to go anywhere else This was the fastest in and out oil change and tire rotation I’ve had yet. Extremely friendly, prompt and courteous. I’d be stupid to go anywhere else. More

Great service, Forgot to Reset Diagnostics Walser Mazda service was fast and did a great job. The service representatives were courteous and got me checked in and out quickly. The only issue wa Walser Mazda service was fast and did a great job. The service representatives were courteous and got me checked in and out quickly. The only issue was that they forgot to reset the Tire Rotation diagnostic, so I got an alert a couple hundred miles after the service. It was easy to fix, but it was a little alarming when it happened. More

Solid No complaints , these guys have always been nice and delivered where they are supposed to. I mean it's not rainbows and whiskey everywhere, but it's e No complaints , these guys have always been nice and delivered where they are supposed to. I mean it's not rainbows and whiskey everywhere, but it's everything you expect. More

Excellent customer service & honesty I have bought my car Mazda CX-5 in 2015. I have always had all my services completed at Mazda Burnsville. The guys that work there are very professi I have bought my car Mazda CX-5 in 2015. I have always had all my services completed at Mazda Burnsville. The guys that work there are very professional. Recently I needed wheel bearings replaced. I didn’t know I had warranty, Mazda Walser in Burnsville especially Mike was very honest and told me I had warranty which means I didn’t have to pay out of pocket. I also needed to buy four new tires and they told me to wait until October because they will be having sale in their tires. I honestly appreciate their willingness to help their customers. Thank you all. More

Friendly in person, unhelpful otherwise. I bought my vehicle used from the July 17. I've had all my maintenance done at Walser regularly. I set up an online account to schedule service and k I bought my vehicle used from the July 17. I've had all my maintenance done at Walser regularly. I set up an online account to schedule service and keep track of the visits. While I could schedule my visits online, after I would go to the appointment there was no record of the maintenance. It just said something like I missed the visit or I canceled, which was untrue. On the last visit I asked the person helping me about it and he said they had all the records and he'd update my account so I could see them. While I was waiting for the work to be done, I checked my account to find it was no longer available. It said had an invalid email, while I still have the original email confirmation of the account. I was then told to call customer service which hasn't helped. I've heard that there was computer updates causing issues, the website, etc.. Everyone I spoke with could see my account but I can't. I have called multiple times on multiple days, with promises of resolution and updates and I have yet to hear any response, see any progress, or get any information. It is disappointing as I like my vehicle and the staff are friendly and professional when I am there for maintenance, but the follow through is severely sub par. More

done on time had the appointment for oil change was done in the time stated Service person was clear in the work that was done. Need better magazines to read had the appointment for oil change was done in the time stated Service person was clear in the work that was done. Need better magazines to read More

Quick and easy maintenance I always go to this dealership for my regular maintenance. They're friendly and good at explaining any hiccups they may run into. The waiting area ame I always go to this dealership for my regular maintenance. They're friendly and good at explaining any hiccups they may run into. The waiting area amenities are nice, and the service is usually pretty quick! More

Honest, caring, & prompt Had my vehicle inspected for issues with gas fumes coming from engine compartment. Service department did a thorough inspection. Chad worked with me a Had my vehicle inspected for issues with gas fumes coming from engine compartment. Service department did a thorough inspection. Chad worked with me and kept me updated on progress, throughout. He even went back to ask service mechanics further questions on my behalf. Unfortunately they couldn’t find any tangible issues or leaks. Chad was honest and caring, and was able to have my inspection fee waived since they could not diagnose a problem. This was extremely nice and unexpected. He also offered to have another inspection done upon cold start with loaner vehicles available as necessary. This location always provides great service which is why I keep coming back! More

Outstanding service I really appreciated their customer service. Finished the job in half the time that they said it would require. Also super friendly and explained why I really appreciated their customer service. Finished the job in half the time that they said it would require. Also super friendly and explained why my vehicle had two recall procedures which needed done. Highly recommend!!! More