Walser Buick GMC Roseville - Service Center

I always give 5's. This time i didnt feel really welcome walking in. It was just a basic oil change so not much to it. Every other time I'm given a car wash. I wasnt This time i didnt feel really welcome walking in. It was just a basic oil change so not much to it. Every other time I'm given a car wash. I wasnt offered one this time. I wasn't sent the video reviewing my truck. It just seemed different than the normal service I'm used to. More

They do mostly a good job but I have had some issues. Last year I had a nail in my tire and was not told until I found it on the inspection video the next day. This service I noticed a light under the Last year I had a nail in my tire and was not told until I found it on the inspection video the next day. This service I noticed a light under the dash and went back to the shop and asked. It was an inspection unit that was plugged in and not removed. The service members joked about it and basically did not thank me for returning it. The service was done well but!!! More

My first service appointment went very well. It took a little longer than I expected but was very happy with the experience. It took a little longer than I expected but was very happy with the experience. More

The dealer worked to find us the best possible solution to a new vehicle and working with current leasing specs to a new vehicle and working with current leasing specs More

Matt Leonard is my usual contact when I have a problem with either of the two vehicles I have purchased from Walser Buick GMC. Once I come in for my appointment..... PROBLEM SOLVED! The best choice o with either of the two vehicles I have purchased from Walser Buick GMC. Once I come in for my appointment..... PROBLEM SOLVED! The best choice of buying extended warranty,suggested by Salespeople at Walser, has definitely been most beneficial on my 2015 GMC Acadia and also my 2018 Buick Enclave. Thank You WALSER More

The dealership is fine, what makes it most special is service advisor, Matt Leonard. He is exceptional and should be rewarded for his great customer service. No other service advisor compares to Matt. service advisor, Matt Leonard. He is exceptional and should be rewarded for his great customer service. No other service advisor compares to Matt. More

Fair and honest. Always helpful and explain problems before doing the work. They let me know prices ahead when can. Good with emergency service. Always helpful and explain problems before doing the work. They let me know prices ahead when can. Good with emergency service. More

I was in for an oil change. The staff was able to get me in and out in a timely manner. The staff was able to get me in and out in a timely manner. More

Was great and did a great job. Only issue is getting ahold of someone in service Only issue is getting ahold of someone in service More

Multiple reasons: 1. Taylor told me it would be $100 deductible for each item I needed to get fixed. I confirmed with warranty there was no deductible. Taylor did not f Taylor told me it would be $100 deductible for each item I needed to get fixed. I confirmed with warranty there was no deductible. Taylor did not follow up on status of my car, I had to keep calling others to help me. My car wasn’t ready on time and took much longer and Taylor did not put in the tire sensor replacement like I asked. There was no rental car available and the guy I handed my own rental car receipt to submit didn’t know what to do with it. I’m hoping it was submitted to the Walser autoguard warranty. the entire experience was a hassle, confusing, and inconvenient. More