Walser Buick GMC Roseville - Service Center

Customer service was Very courteous and greeted me with a smile and was very quick smile and was very quick More

I asked them to replace front pads a and rotors and to check the back and to call me, they never reach me and replaced the rear without consulting, called them next day to talk about it never called me ba check the back and to call me, they never reach me and replaced the rear without consulting, called them next day to talk about it never called me back. More

Very nice, very helpful. Easy to book a time and they were efficient. Not really sure why I have to write 15 words in a reply. Obviously I was happy - but to make me count wo Easy to book a time and they were efficient. Not really sure why I have to write 15 words in a reply. Obviously I was happy - but to make me count words is a waste of time for this survey More

It took a week to fix my car. Every day I called in and was told it as should be ready that evening, I was never called with an update. It now makes a weird noise, but am afraid t Every day I called in and was told it as should be ready that evening, I was never called with an update. It now makes a weird noise, but am afraid to return it because I need my care. More

Rod and Noah were both very helpful. Overall it was a great experience and I would highly recommend! Overall it was a great experience and I would highly recommend! More

They’re great at communicating. I feel very comfortable being there. I appreciate that they take their time with my vehicle but don’t have me there forever. I feel very comfortable being there. I appreciate that they take their time with my vehicle but don’t have me there forever. More

I am always well pleased to use this dealership as I have for several years. The staff know me and I know them. I was sad to hear of Adam Zimmerman departure. He was a keeper. Now Matt is taking good care of for several years. The staff know me and I know them. I was sad to hear of Adam Zimmerman departure. He was a keeper. Now Matt is taking good care of me. More

Your associate Steve was professional and helpful when I brought the Tahoe in for a diagnosis for the air bag sensor. brought the Tahoe in for a diagnosis for the air bag sensor. More

I was told parts would be in in ten days. 15 days later I had to call to check, and was told parts were hard to find. I had to express how displeased I was just to get the parts dept. to sour 15 days later I had to call to check, and was told parts were hard to find. I had to express how displeased I was just to get the parts dept. to source them from another dealer. When I got there to get the parts installed, the service advisor said I could rent a car but that they didnt have a loaner for me. This is all for work done on a brand new vehicle that I purchased that was still under factory warranty. More

I scheduled an appointment, dropped my vehicle off, and left the key in the overnight slot. I called the following day to check on the progress and they told me they had no appointment scheduled, couldn’t left the key in the overnight slot. I called the following day to check on the progress and they told me they had no appointment scheduled, couldn’t find my key, and didn’t know what service it was there for. I received two messages confirming my appointment prior to dropping it off. They finally found the key and told me that it was in the pile with keys for vehicles being prepared to sell. The manager cleaned things up and was really great but who know what would have happened if I never called. More