Walser Buick GMC Roseville - Service Center

Terrible when it comes to service. Say one thing do another. Very frustrating when it comes to what is covered when it comes to warranty. Say one thing do another. Very frustrating when it comes to what is covered when it comes to warranty. More

The technician broke one of my tire studs while trying to rotate my tires, and they tried to charge me to replace the part and labor to repair it. They admitted that their technician didn’t know how to work rotate my tires, and they tried to charge me to replace the part and labor to repair it. They admitted that their technician didn’t know how to work on the make and model of my car and told me it was going to be over $200 for the part and labor because he was going to need extra time to figure out how to work on my car. I needed my car back because they had it all day in the shop and told them I was not going to pay them to repair what they broke. So, I took my car back with a broken tire stud and had to drive around with it for over a week until I had time to deal with the situation. A week or so later, I called and spoke with the general manager about the situation. He was not helpful. He treated me like I was at fault and said that they were still going to charge me to fix what their technician broke. I was very upset with that response, but took my car in to get it fixed anyway because I didn’t want to keep driving around with a broken part in my tire. They decided not to charge me after I came in and made my case again about how I was upset with the situation. That was good on their part. However, the stress from this situation ensures I’ll never be back and never let them touch my car again. There should be a better protocol for these situations. No accountability and poor treatment of a repeat customer who’s used them for years. You need improvement of how you treat customers when you are at fault. And you should never allow a technician who is unfamiliar with a certain make and model to work on that car. Very upset and never going back! #poorcustomerservice More

Overall happy with the service in getting our repaired. Unfortunately it was a holiday week and took 2 days to get the parts. Appreciate that Walser Warranty approved the repairs quickly and the communicat Unfortunately it was a holiday week and took 2 days to get the parts. Appreciate that Walser Warranty approved the repairs quickly and the communication of the Service Team. More

Didn't solve problems! Miss diagnosed charged for full repair! Waited 2 weeks for $20.00 part. Forced to pay 1300.00 in car rental fees! No understanding from service c Miss diagnosed charged for full repair! Waited 2 weeks for $20.00 part. Forced to pay 1300.00 in car rental fees! No understanding from service ctr or manager ,(Mike). Towed vehicle away and had another shop fix problem in 3 hrs for 100.00. More

Great customer service and understandable for all questions customers looking for. Thank and appreciate for supper service questions customers looking for. Thank and appreciate for supper service More

Work was not completed. Computer used to flash my truck radio failed, and then they claimed it was done, but the radio kernel version was not updated. I'm not even sure the Computer used to flash my truck radio failed, and then they claimed it was done, but the radio kernel version was not updated. I'm not even sure the Body Congtrol MOdule update was done completely, and I have now way to check. I didn't get my video from the visual inspection, my tires weren't inflated to the proper level, and frankly it was a half-assed service visit all in all. More

Not happy my truck was washed when I told them not to truck needs to be sent to paint correction truck needs to be sent to paint correction More

I brought my car into get fixed a month ago and paid to get it diagnosed and they said they fixed it. Problem was still there so brought it in again. They charged me again to diagnose the same problem th get it diagnosed and they said they fixed it. Problem was still there so brought it in again. They charged me again to diagnose the same problem that they said they fixed the first time. The problem is fixed but I don’t like being charged 2 times to for a problem that they didn’t fix the first time. More

I was given a written quote for $200 for a replacement key for one that snapped in the ignition. Upon picking up my car it was $1500. The quote still said 200. I called in several times to speak with a se key for one that snapped in the ignition. Upon picking up my car it was $1500. The quote still said 200. I called in several times to speak with a service agent after and no one ever called my back. Additionally all my tire sensors now are not reading when I picked up my vehicle. I do not reccomend this place. More

Very professional and resourceful; saved me money just by looking up what services I still had remaining on the vehicle. looking up what services I still had remaining on the vehicle. More