Walser Buick GMC Roseville - Service Center
Roseville, MN
364 Reviews of Walser Buick GMC Roseville - Service Center
I have always had great customer service. Walser has always been helpful and accommodating to my needs and service work. I have had wonderful leasing/buying experiences. Walser has always been helpful and accommodating to my needs and service work. I have had wonderful leasing/buying experiences. More
I brought my truck in with very specific issues. It wasn't starting sporadically but it did not have battery issues. I also asked for diagnostics on the tire pressure sensor and suspension system. T It wasn't starting sporadically but it did not have battery issues. I also asked for diagnostics on the tire pressure sensor and suspension system. The first call I get it that the battery is dead- that had never been an issue until it was in your possession. It then turns into a battery issue. I hear nothing about the starting issue or the suspension. Then I am told when I ask to pick it up that it will be 45 minutes and I waited almost 2 hours. More
This is in regards to an experience I had this morning with your service manager Adam Zimmerman - I had an exceptional experience with his professionalism and his care when I was in desperate need of help with your service manager Adam Zimmerman - I had an exceptional experience with his professionalism and his care when I was in desperate need of help with my vehicle. He took time out of his busy day to help install a battery in my car that was unexpected unplanned and without an appointment and he did it with a smile. It is rare that the quality of a person motivates one to patronize a business but that is the feeling I had this morning as he worked in the cold on a vehicle he had no intention of operating on for a person he just met. There needs to be an Adam Zimmerman at every Walser Dealership. His act of kindness and service is something that your company needs to be proud of and I feel privileged to have the accidental chance to run by him today. If this message could be directed to him in some way I would greatly appreciate it. Tell him I cannot thank him enough and wish him the best and hope to see him when I purchase my next vehicle from Walser. More