Walser Buick GMC Roseville - Service Center

The facilities appeared to be clean and organized. The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with The location is convenient and the staff were all very friendly and eager to assist us. Our salesman Adam was knowledgeable and pleasant to work with. We will definitely recommend him to friends and work with him in the future when looking to upgrade vehicles. More

I've been treated like an intelligent, knowledgeable person and never felt pressured or taken advantage of. Everyone is friendly and professional. person and never felt pressured or taken advantage of. Everyone is friendly and professional. More

Great service advisor (Matt) very good work, done in a very short time. The price was 2 times higher than other GM dealers, especially on the labor very short time. The price was 2 times higher than other GM dealers, especially on the labor More

Brought my car in twice and it's still not fixed, they said they were ordering me the part but that was weeks ago and I've not heard anything. said they were ordering me the part but that was weeks ago and I've not heard anything. More

Professional. Easy to communicate with Like Walser. I do not appreciate being hounded for a survey! Easy to communicate with Like Walser. I do not appreciate being hounded for a survey! More

5 Great people. Awesome service. Very attentive, reliable, understanding and proactive. I would easily recommend. Awesome service. Very attentive, reliable, understanding and proactive. I would easily recommend. More

Poor communication, no customer service standards, feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wi feel Like they don’t care about the customer. It has been 3 weeks without my SUV and they won’t return calls and I have to call to get updates. Wife called and the service advisor hung up on my wife and when she called back he said he had to move cars and that is why he hung up, I’m a paying customer and I would think they would like to make the customer happy but I guess not. I will not be buying or servicing any vehicles at this dealership. You will get the runaround and not a straight answer from the advisors. The SUV is still at the service shop with no updates it’s unacceptable. I do understand that stuff happen with delays but at least call with daily or bi-daily updates. More

I am still very disappointed with the quality of the rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he woul rustproofing. After the initial application, I brought it in. The service rep said “not my problem.” Noah came out and looked at it and said he would contact L&H and get back to me. Then I had to take pictures and I should bring it back to them. I told him he needs to address this with your subcontractor. It’s your name ultimately on this work. When it was returned after a second application, it looked the same. My areas of concern in the wheel wells and rocker panels did not look any different. Steve was defending L&H’s workmanship and recommending I bring it back myself. I showed him the before and after pictures, and he still stood behind L&H. I’m still not satisfied. Tim Carney More

Great service, friendly staffing, I had a little bit of a wait but overall great job a wait but overall great job More

Friendly, efficient and quality work. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. The dealership is clean and all staff is welcoming. Work is done quickly and price is always acceptable. More