Walser Buick GMC Roseville - Service Center

Kind and professional. Helpful with my concerns. Thank you for the service and I’ll be back Helpful with my concerns. Thank you for the service and I’ll be back More

The service staff is always friendly and helpful. The service is very prompt. I’ve been bringing my vehicles there for service for about 10 years. The service is very prompt. I’ve been bringing my vehicles there for service for about 10 years. More

I came in for a recall issue. Over one month ahead of time I called ahead of time to make sure that they would have the proper parts on hand after waiting for one hour, I was told Over one month ahead of time I called ahead of time to make sure that they would have the proper parts on hand after waiting for one hour, I was told that the parts were not there. I was upset by this as it was a complete waste of time, The service technician said to wait a bit and they would see if they could find the part. And then came back and said they had one and would install it. Not very impressive. More

Easy to schedule service times that fit my schedule, pleasant professional staff. Comfortable waiting area with easy use of technology, both for me and service updates. pleasant professional staff. Comfortable waiting area with easy use of technology, both for me and service updates. More

Excellent customer service, excellent service videos, friendly customer service, and some of the most knowledgeable people to help me understand. friendly customer service, and some of the most knowledgeable people to help me understand. More

The manager in Roseville was Stellar. He went over and beyond to make sure my vehicle was serviced and that I was happy with outcome! I appreciate the professionalism and leadership he sh He went over and beyond to make sure my vehicle was serviced and that I was happy with outcome! I appreciate the professionalism and leadership he showed with the staff and self service department! More

I will only bring my car to this dealer. The people there are wonderful. I also love the video they send me when the car is done. The people there are wonderful. I also love the video they send me when the car is done. More

Real nice and straight to the point get u in quick, but as long as your car is there u should be able to get a loaner for more than 5 days for free as long as your car is there u should be able to get a loaner for more than 5 days for free More

The first time I went the oil change for my 2017 sierra was $40, the second time it was $130. I’m not sure how that works but this place is worse than a valvoline if you’re just getting your oil changed. N was $40, the second time it was $130. I’m not sure how that works but this place is worse than a valvoline if you’re just getting your oil changed. Now for other repairs - I got no communication at my 11 am appt about how long i was going to sit there twiddling my thumbs. I think they would’ve let me sit there all day had I not walked in at 215 and asked for an update and explained I have to be back home by 3 PM. The whole debacle took 3 hours which as far as I can see amounted to driving my truck around and checking a sensor. Then I get a nice fat $190 diagnostics bill without a confident explanation as to what’s wrong, how to fix it, and with it a mysterious miscellaneous charge of $37.50 and a parts charge of $45 that wasn’t explained either. All in all im walking out for $325 after going in for an oil change and a check engine light. My fuel pressure sensor is broken (maybe but they don’t know for sure until they keep “diagnosing” for another $200, probably). That sensor is going to cost me 532 dollars - fine whatever. But oh wait there’s more, $4,500 dollars more in the quote for just about every service you could imagine. Spark plugs, $590. Coolant flush $211. Front struts $1,040. 4WD fluid $330. Rear brakes $640. Fuel induction $220. I came in for a cheap oil change and for a check engine light and I walked out with a $325 bill with mysterious extra charges and an outrageous quote with 15 line items. I know vehicles are expensive but these prices seem like they ride the line of sketchy UPDATED: Adam the service center manager was nice enough to refund me after this debacle and made it right. I do very much appreciate the effort to make it right and am upgrading my review to 2 stars. Still, the refund would have not happened if I hadn’t made a stink so it leads me to believe that they take advantage of a lot of uninformed people with their pricing. Probably comes from the top of their corporate ladder, which is unfortunate. More

Quick to get in - pleasant on the phone and very helpful with making sure I’m up to date on warranty with making sure I’m up to date on warranty More