Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Walser Buick GMC Bloomington - Service Center
Bloomington, MN
258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
258 Reviews of Walser Buick GMC Bloomington - Service Center
Sort by
October 25, 2023
Had a car battery put in last Monday everybody was great and fast special thanks to Alex service manager and Lillia the service rep will be back thanks again and fast special thanks to Alex service manager and Lillia the service rep will be back thanks again More
by larrygross45
Employees Worked With
Alex service mgr
Helpful June 27, 2023
I’m a 59 YO Disappointed Customer. Walser Buick GMC performed a pre-purchase inspection on our Buick Encore in August 2019 before we bought our car. Since then, we have not missed Walser Buick GMC performed a pre-purchase inspection on our Buick Encore in August 2019 before we bought our car. Since then, we have not missed a preventative maintenance service visit since Walser’s pre-purchase report stated we were buying a car that had been well maintained and there were no issues to prevent us from buying the Encore. June 2023: Our Encore hit 60,000 miles and we brought our car to Walser - as we always have - for the scheduled maintenance. I checked in the car for service with Morgan and asked her if the mechanic could find out what was causing a ticking sound coming from the engine; and if that was normal. We picked up our Encore a couple days later and the technician/mechanic could not detect a ticking sound after tightening of the timing belt. While driving home, we heard the ticking again. We returned the car to Walser. This time the technician could not determine where the ticking was coming from, and Walser would need to keep our Encore for a couple nights to complete an “engine hot” and an “engine cold” test …. Which was recommended by General Motors HQ. Morgan explained that this was a powertrain issue, and the repairs would be covered under the GM warranty. Two days later, we picked up our car again and we didn’t make it home due to the engine light coming on and oil was free flowing on the ground from the engine. Frantically, we called Morgan and she had towing service return our Encore to Walser. There it goes, back into the Walser Service Center to stop the oil leak and figure out why the “Check Engine” light was on. We still didn’t know if the ticking issue was found/repaired. Two days later … Hooray! Walser fixed the massive oil leak, and we picked up our car …. once again. We were not sure if the ticking sound was fixed because the check engine light came back on in the Walser parking lot as my wife was attempting to drive the car back home. So, into the garage our little Encore goes on Wednesday, June 22nd. Tuesday, June 27, 2023: (today) I received a voicemail @ 5.12 PM from Morgan letting me know that our car was fixed. The ticking sound was gone and fully covered by warranty. Unfortunately, Morgan then stated: Today, the technician noticed coolant leaking from the water pump area; which is not covered by the powertrain and I will have to pay $893. Weird, or what? Why was this water pump issue never discovered by the technician earlier this month? On a brighter note, Walser did provide us with a beautiful Buick Envision as a loaner car during this whole ordeal. However, we find ourselves asking … “Wha’ Happened?” We fell totally in love with the loaner car. Do you think we will be buying that Buick Envision from Walser. …. “I don’t think so.” More
by karloskloster
Employees Worked With
Morgan
June 14, 2022
NOT a happy camper! @! Bought a 2016 Trax and within a year discovered the A/C was inoperable AND had to replace the thermostat!! I (and my family) are repeat customers @! Bought a 2016 Trax and within a year discovered the A/C was inoperable AND had to replace the thermostat!! I (and my family) are repeat customers, but NO MORE! I asked them to help me out with the almost $2000 repairs and they said they would not be in business if they paid for repairs on cars within a year. I am on Social Security and due for 2 surgeries this month 220 miles away! My car blows nothing but hot air! NOT impressed!! More
by sammychew
Employees Worked With
Kevin Black, Zach Schultz
May 27, 2022
Service very poor. Charged $180 upfront 'diagnostic fee' then claimed could find nothing wrong. I would NOT ever go here again for service work. Rep was also surly. Yea Charged $180 upfront 'diagnostic fee' then claimed could find nothing wrong. I would NOT ever go here again for service work. Rep was also surly. Years back they had very professional and capable employees, but apparently no longer. More
by CarOwner
Employees Worked With
Angela
August 27, 2021
Visiting Twin Cities from New Mexico and had problem with car overheating. Service tech recommended water pump replacement at cost of $900.00, including parts and labor. While I felt charges were quite exces car overheating. Service tech recommended water pump replacement at cost of $900.00, including parts and labor. While I felt charges were quite excessive, I elected to have work done. Preparing to leave cities for New Mexico, I raised hood to check oil and discovered seven (7) plastic fasteners designed to hold the engine “shroud” in place missing!!!! Drove the car back to shop and the missing parts were replace immediately. I can only imagine what else the mechanic “overlooked” in repairing my vehicle. I would not return to Walser Buick ever again even to have something as insignificant as having tire pressure checked. All in all, both my attitude and checkbook in a sad, sad state. I don’t object to “paying” for quality and excellence; however when I do I expect quality and excellence in return. I guess that if you read this, you have figured out that I would not recommend that anyone go to Walser Buick for any reason what-so-ever! More
by deaconangell
Employees Worked With
don’t know names
August 03, 2020
Posting an update in regards to our previously posted negative feedback... We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our exp negative feedback... We had a meeting with Walser GMC VP Pete Swenson. Pete took the time to meet with us, hear us out, and empathize with our experience about the service that we received from the service department. But most importantly to us, he apologized on behalf of Walser for the situation, and without any hesitation whatsoever, offered to make it 100% right. As a Walser customer of 10 years, we are relieved and thankful that Pete took the time to meet with us personally and make things right. I would encourage anyone else who either reads or posts negative feedback related to Walser GMC to at least give Pete a chance to make things right before just completely walking away from them. I can tell you from our experience that he was genuine and will not disappoint. We simply believe that we are customers worthy of having; and it was clear to us after meeting with Pete that Walser GMC indeed felt the same. I can honestly say that meeting has turned us from becoming detractors into PROMOTERS of Walser GMC, and given our 10 year history as customers, that truly means a lot to us. Thank you Pete. We will gladly come back again. More
by Pissed off customer
Employees Worked With
Pete Swenson
June 30, 2020
I will never step foot in that dealership again. The worst customer service I have ever had. Employees acting busy and completely ignoring people. Stood for 15 minutes and had to complain before someo worst customer service I have ever had. Employees acting busy and completely ignoring people. Stood for 15 minutes and had to complain before someone attended to me. Pretty pathetic. Also, car had plastic and paper all strewn all over the interior when I picked it up. More
by Ml
Employees Worked With
No one helped me
June 23, 2020
Walser Buick GMC BloomingtonKnowledge Walser Buick GMC Bloomington Knowledge Result Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Walser Buick GMC Bloomington Knowledge Result Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo Photo View all Walser Buick GMC Bloomington 4.6 (1,159) GMC dealer in Bloomington, Minnesota OVERVIEW UPDATES REVIEWS PHOTOS ABOUT CALL DIRECTIONS SAVE WEBSITE Car rental · Oil change 4601 American Blvd W, Bloomington, MN 55437 Map of walser buick gmc bloomington Located in: Walser Automotive Group Serves Bloomington and nearby areas You visited 2 weeks ago Closes soon ⋅ 9PM ⋅ Opens 8:30AM Wed Auto repair shop: Closed ⋅ Opens 7AM Wed See more hours Hours or services may differ Products and Services · walserbuickgmc.com Departments: Walser Buick GMC Bloomington Parts, 1 more (952) 314-2002 Suggest an edit Manage this listing OFFERS From Walser Buick GMC Bloomington Tire Price Match Guarantee At Walser Buick GMC Bloomington, we’re experts in all things tires. Our certified tire experts will ensure that your new tires are the perfect match for your vehicle and you’ll be on the road in no time. That doesn't mean you won't score a fantastic deal, either! If you find a better price on the same tires sold at Walser Buick GMC Bloomington, bring in that competitor's price quote and we will match it! Visit the Walser Tire Center website to learn more and schedule service today! Mar 3 - Dec 31 View Offer OFFER From Walser Buick GMC Bloomington Free Home Delivery It may sound impossible but it’s true: you really can buy a car without ever going to a dealership. Give us a call and we’ll get some details. Then, before you know it, your new vehicle will be at your doorstep. Simply sign the final paperwork and the keys will be in your hand. If you have a trade – perfect! – we can take care of that as well, all on your schedule, wherever you are. Mar 19 - Dec 31 View Offer OFFER From Walser Buick GMC Bloomington Test Drive to You Test Drives are easier than ever before with Walser to You. With Test Drive To You, we’ll take the car to you. Simply schedule a time and we’ll bring the vehicle you’re looking at right to your door for a personal test drive. Take it for a spin around the block, drive to the places you’re comfortable with, maybe show it off to the neighbors. Give us a call today and you’ll be off in no time! Apr 2 - Dec 31 View Offer OFFER From Walser Buick GMC Bloomington $309/mo. 2020 Buick Encore GX $0 Down Lease Special Lease an all-new 2020 Buick Encore GX Preferred AWD for $289/month for 36 months at Walser Buick GMC Bloomington, all with a $0 dollar down payment! Check out our large selection of new Encore GX SUVs, and with Walser to You, have one delivered right to your door for a test drive today! Jun 5 - Jun 30 View Offer OFFER From Walser Buick GMC Bloomington $349/mo. 2020 Buick Envision AWD $0 Down Lease Special Lease an all-new 2020 Buick Envision Preferred AWD for $349/month for 39 months at Walser Buick GMC Bloomington, all with a $0 dollar down payment! Check out our large selection of new Envision SUVs, and with Walser to You, have one delivered right to your door for a test drive today! Jun 5 - Jun 30 View Offer OFFER From Walser Buick GMC Bloomington White Glove Service Pick-Up and Delivery When you need service, we’re at your service. Routine maintenance, oil changes, tire alignments – you name it: servicing your vehicle is now easier than ever. Just schedule an appointment and Walser’s Mobile Team will come to you, pick up your vehicle, get it serviced and have it back to you before you know it. Just schedule a time that’s convenient for you and we’ll be there! We are dedicated to providing you a clean, safe experience. Our technicians wear gloves and thoroughly wipe down every touch-point of your vehicle so that it’s returned to you clean and ready to drive. Rest assured knowing that your vehicle is in great (gloved) hands. Apr 9 - Dec 31 View Offer OFFER INSIDE THIS PLACE Add photos View all Know this place? Share the latest info OK CLOSE 296+ Photos Add a photo HIGHLIGHTS Highly rated QUESTIONS & ANSWERS Be the first to ask a question REVIEWS FROM THE WEB DealerRater 1/5 53 reviews Facebook 3.7/5 61 votes POPULAR TIMES Tuesdays 8 PM: Usually not busy PLAN YOUR VISIT People typically spend 10 min to 1 hr here REVIEW SUMMARY 5 4 3 2 1 4.6 1,159 reviews Karl Antolak "Tight area for larger vehicles but staff is super helpful and not pushy at all" Omeed Farooq "One of the worst place for car service and mechanic work." Joanna Maldonado "The overall service the people give you is awesome." Kyle LuebeckKyle Luebeck-Edit a week ago More Google reviews FROM WALSER BUICK GMC BLOOMINGTON "You are in the driver’s seat at Walser Buick GMC Bloomington with our transparent pricing on all new and preowned cars. Say goodbye to awkward hand-offs. Say hello to your dedicated consultant who will assist you throughout your buying experience....More VIEW ALLGMC DEALERS Lupient Buick GMC 4.1 (590) GMC dealer Walser Buick GMC Roseville 4.4 (436) GMC dealer Luther Brookdale Buick GMC 4.3 (340) Buick dealer Mauer Buick GMC 4.0 (179) Car dealer Valley Buick GMC 4.4 (242) Car dealer View all VIEW ALLUSED CAR DEALERS Walser Toyota 4.6 (2,785) Toyota dealer Morrie's 394 Hyundai 4.4 (1,055) Oil change service Bloomington Chrysler Jeep Dod... 4.6 (1,347) Jeep dealer Rudy Luther Toyota 4.6 (2,250) Car dealer Suburban Chevrolet 4.3 (784) Chevrolet dealer View all VIEW ALLNEARBY PLACES Luther Bloomington Hyundai 4.5 (1,234) Hyundai dealer Feldmann Imports Mercedes‑Benz 4.4 (758) Mercedes-Benz dealer Walser Automotive Group 4.2 (325) Corporate office American Rare Coin & Collectibles 3.8 (62) Coin dealer Alliance Car Rental Inc 3.9 (17) Car rental agency View all WEB RESULTS LATEST UPDATES FROM THIS BUSINESS Walser Buick GMC Bloomington Walser Buick GMC Bloomington Jun 5, 2020 $309/mo. 2020 Buick Encore GX $0 Down Lease Special Valid Jun 5, 2020 - Jun 30, 2020 Lease an all-new 2020 Buick Encore GX Preferred AWD for $289/month for 36 months at Walser Buick GMC Bloomington, all with a $0 dollar down paymen… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Jun 5, 2020 $349/mo. 2020 Buick Envision AWD $0 Down Lease Special Valid Jun 5, 2020 - Jun 30, 2020 Lease an all-new 2020 Buick Envision Preferred AWD for $349/month for 39 months at Walser Buick GMC Bloomington, all with a $0 dollar down payment! Che… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington May 15, 2020 $1,000 Trade-In Assistance on Select Vehicles! Valid May 15, 2020 - Jun 1, 2020 Now through June 1st, you can receive an additional $1,000 for your qualifying trade in toward the purchase of any new, in-stock vehicle at Walser Buick GMC… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington May 7, 2020 0% APR for 84 Months - Now on GMC Yukon and GMC Canyon! Valid May 7, 2020 - Jun 1, 2020 Take advantage of 0% APR Financing for 84 Months when buying a new vehicle at Walser Buick GMC Bloomington. Now extended to new GMC Yukon, G… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Apr 17, 2020 0% APR for 84 Months PLUS 120-Day Payment Deferral Valid Apr 17, 2020 - Apr 30, 2020 Now well-qualified buyers can take advantage of 0% APR Financing for 84 months on all 2019 and select 2020 Buick and GMC Models! Plus, receive a 120-D… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Apr 9, 2020 White Glove Service Pick-Up and Delivery Valid Apr 9, 2020 - Dec 31, 2020 When you need service, we’re at your service. Routine maintenance, oil changes, tire alignments – you name it: servicing your vehicle is now easier than ever. Jus… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Apr 2, 2020 Test Drive to You Valid Apr 2, 2020 - Dec 31, 2020 Test Drives are easier than ever before with Walser to You. With Test Drive To You, we’ll take the car to you. Simply schedule a time and we’ll bring the vehicle… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Mar 19, 2020 Free Home Delivery Valid Mar 19, 2020 - Dec 31, 2020 It may sound impossible but it’s true: you really can buy a car without ever going to a dealership. Give us a call and we’ll get some details. Then, before you know it,… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Mar 18, 2020 0% APR for 84 months PLUS 120 Day Payment Deferral Valid Mar 18, 2020 - Mar 31, 2020 Well-qualified buyers can take advantage of 0% APR Financing for 84 months on all 2019 and select 2020 Buick and GMC Models. Plus, receive a 120-Day… More View Offer Walser Buick GMC Bloomington Walser Buick GMC Bloomington Mar 13, 2020 Walser Buick GMC Bloomington considers the health and safety of our employees and our customers a top priority. Considering the latest updates regarding the… More Learn more Latest Updates REVIEWS FROM THE WEB DealerRater 1/5 53 reviews Facebook 3.7/5 61 votes GOOGLE REVIEW SUMMARY 5 4 3 2 1 4.6 1,159 reviews GOOGLE REVIEWS Sort All gmc terrain 25 buick enclave 19 buick encore 15 gmc acadia 20 +6 Kyle LuebeckKyle Luebeck 1 review 8 minutes ago We live in MN and purchased our 2015 GMC Acadia with 32xxx miles at the end of Nov. We were told it went through a thorough inspection and everything was "like new". After winter come May, we go to use the airconditioning for the first time, no air. We bring it for servicing, not only is the AC shot, but it needs new brakes, rotors, etc. We haven't driven it 5000 miles since purchase! Their response- "Sorry". They want to charge us nearly $2000 for the repairs, almost 10% of the purchase price. Unbelievable.... do not buy from these guys Update as of 6/23/20: We have now spoken to Walser GMC. They admitted they overlooked/missed the rotars and brakes on their inspection and could have missed the AC. They are fixing the breaks, but want to give us a "discount" down to $1300 for the AC. We asked "If you missed the brakes and are fixing them, why aren't you doing the same for the AC?" Their response, "We can't prove we missed that" Right after they said they may have missed it! This is absolutely ridiculous. Kevin was condescending the whole time, like it was our fault he car was broken. "Should have bought an extended warranty" It had 32,xxx miles on it! Back your product, or don't sell us a defective one! We have a Chevy Equinox with 231,xxx on it... AC still works. Does this mean GMCs are 200,xxx less capable? Don't buy from Walser, they smile until you drive out the drive. Buyer beware More
by KYLE
Employees Worked With
Kevin Black
June 12, 2020
We live in MN and purchased our 2015 GMC Acadia with 32xxx miles at the end of Nov. We were told it went through a thorough inspection and everything was "like new". After winter come May, we go to use 32xxx miles at the end of Nov. We were told it went through a thorough inspection and everything was "like new". After winter come May, we go to use the airconditioning for the first time, no air. We bring it for servicing, not only is the AC shot, but it needs new brakes, rotors, etc. We haven't driven it 5000 miles since purchase! Their response- "Sorry". They want to charge us nearly $2000 for the repairs, almost 10% of the purchase price. Unbelievable.... do not buy from these guys More
by KYLE
Employees Worked With
Kevin Black, Zach Schultz
November 05, 2019
took advantage of our elderly aunt our 89 yr old aunt brought 2011 Buick Lacrosse to Walser for an oil change. She left 8 hours later, (she sat there the whole time), she left after pa our 89 yr old aunt brought 2011 Buick Lacrosse to Walser for an oil change. She left 8 hours later, (she sat there the whole time), she left after paying a $1565 bill. Her car has only 44000 miles on it and she does not drive it often or far, yet they told her she needed her transmission, brake system, and cooling system flushed. Also the spark plugs replace, the fuel injectors serviced, and the valve cover resealed, as well as several other items. When we confronted them at a later date about this, the general manager, Kevin Black and service advisor, Jordan Knapp told us they were doing out aunt a favor by doing all this service. She has very bad hearing and would take advise from anyone she was dealing with. We believe they took advantage of an elderly, female and got as much out of her as they could. More
by steve
Employees Worked With
Kevin Black
