Walnut Creek Ford - Service Center

Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E. More

The service department is second to none at Walnut Creek Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further. Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further. More

This is a review of Roy, a service advisor at this Ford dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos! Thank you Roy! dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos! Thank you Roy! More

Killer bake job My friends uncle drives a 1997 E-350 Van and went to Walnut Creek Ford because the brakes did not seem right. First visit the replaced front pads, rot My friends uncle drives a 1997 E-350 Van and went to Walnut Creek Ford because the brakes did not seem right. First visit the replaced front pads, rotors, rear shoes, rear drums and left axel seal. He took it back 3 months later saying they still did not feel right. They replaced front pads, front rotors and calipers all at his cost again and told him they are fine. This man is in his mid eighties. Brought it to me to check his a/c via his nephew and without much inspecting found his brake booster vacuum hole laying in the belts 50 percent rubbed through. Fix his a/c and he asked me if I could look at his brakes since the dealer said they were good but he felt different. Brought it back in less than a week and front brake dust covers siliconed on, why? Brake fluid to front brakes dark brown, why he had calipers replaced? Bleed front brakes and checked the rear. took drums off and hardware fell out of both sides. At this point went to talk to Tim Lautz at Walnut Creek Ford. He had no answer for charging him 2 times in 3 months for front brakes and no answer for why no one checked the rear brakes they just replaced to find they were falling apart. Tim offered to get the rear brake hardware and would make it right with Bruce. Next day get a call Ti wants to know what size is the rear brake shoes? They put them on there. They don't know what parts they put in? I get the size and think they are ordering factory parts, NOT. They got the parts from O'Rileys, yes a Ford Dealer and still got the wrong ones. When I brought them back I asked Tim what he was going to do for Bruce already knowing what Bruce told me. Tim was going to comp him and alignment. That's too funny they had on one of those 2 repairs charged Bruce for 2 outer tie rods and a alignment that is wiping out his front tires. I said to Bruce so what are you doing about charging him twice and fixing his rear brakes and Tim lost his temper ad I did then and told me to leave. This is how we treat out elderly at Walnut Creek Ford. I wad in the dealer service departments for 35 years and never treated a guest like that. Dishonest at best. More

Les gave us good service and took time to explain what they did in the service check up. I strongly recommend this dealership for service. Thanks for your time. they did in the service check up. I strongly recommend this dealership for service. Thanks for your time. More

I always get great service at Walnut Creek Ford and do not hesitiate to recommend it. I also appreciate having one Service person to oversee my service. not hesitiate to recommend it. I also appreciate having one Service person to oversee my service. More

I've recently purchased a new Ford Fusion in late 2008. I also purchased an extended warranty, and maintenance care package. I was thrilled with my whole experience at Walnut Creek Ford. Starting with the also purchased an extended warranty, and maintenance care package. I was thrilled with my whole experience at Walnut Creek Ford. Starting with the sales department, from picking out the right car for my needs, taste, and budget, and getting all the right options and trimmings I wanted, to getting a great deal and great customer service. My great experience has continued every time I bring my car for service or maintenance. The service department and team, everyone from the service advisers and managers, to all the staff and mechanics have been so helpful and friendly. They're always working at my convenience and around my hectic schedule, with a fast and thorough service and turn around which makes my life so much easier and a very happy customer. I just want to thank you all at Walnut Creek Ford, from the service department to sales, for your continued excellence in customer care, service and support. Sincerely, Behrooz Shafiebeik More