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Wally's Ford of East Greenbush

East Greenbush, NY

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399 Reviews

634 Columbia Turnpike

East Greenbush, NY

12061

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Showing 399 reviews

October 24, 2019

Very unprofessional Promise things never delivered. Had to call two three times to get quote never got . Jelly said one thing and Gorege and sales manger said different. More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Vincent, George Dienos
Oct 24, 2019 -

Wally's Ford of East Greenbush responded

Hi Victor, I apologize you had a bad experience. I did speak to George and he did say he left you a message on your voicemail regarding the quote. We would love to work with you and we do value your business. If you would like to know more about what we can do as far as the quote is concerned, please call me at 518-818-2000 ext 106 and I will grab the numbers from George to go over it with you. Best Regards, Danielle Camastro BDC Manager

October 24, 2019

Our car Brett was very helpful and courteous. Made sure the experience was a good and straight forward. Love the car, it drives very nice, and smooth. I love More

by Sbenson711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Camastro, Bret Lawton, Mike Raggozino
October 23, 2019

Amazing service Everyone there was super friendly and efficient. I left feeling like I got the absolute best deal possible. They went out of their way to make me feel More

by Jilliancrawford90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Camastro, Bill Camastro, John Della Penna , Rob Lewis, Joe Barone, Mike Raggozino
Oct 23, 2019 -

Wally's Ford of East Greenbush responded

Hi Jillian! Thank you so much for being a valued customer of Fuccillo Ford. We really appreciate your business and look forward to working with you again in the future. Warm Regards, Danielle Camastro

October 23, 2019

New truck purchase Fuccillo went above and beyond to make sure we were completely satisfied. Mac (sales) was very polite and friendly - super great person. Mike (finance More

by Brian M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Lawton, Mike Raggozino, MacPhearson Kilmer
October 22, 2019

Great experience After visiting 4 other dealerships, my only question was why didn’t I just go to Fuccillo first. Great experience with the whole team. Highly recommen More

by Yam804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Lawton, Joe Barone, Mike Raggozino
October 22, 2019

To be expected and why I service my vehicle myself Dealership has no night drop for service? When I picked my car up there was a muddy footprint inside the drivers door area. I washed the car afte More

by Elwood
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Oct 23, 2019 -

Wally's Ford of East Greenbush responded

Hi Mr Elwood, We apologize that you had a bad experience at our New Facility. Due to it being a new facility, we had our night drop on order. It just came in on Friday. It's out front by our service garage doors. As far as the dent is concerned, we will be more than happy to take a look at our cameras to verify if the vehicle was hit while on our lot. Please feel free to give us a call back at (518)818-2000 ext 106 so we have a conversation in further detail. Thank you, Chris Brown Service Manager

October 20, 2019

Very great The people that help me out where very great to work withevery thing was excellent it was excellent experience I'll tell my friends thank you very muc More

by Wayneo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Camastro, John Della Penna , Kelly Vincent, Bret Lawton, Joe Barone, Mike Raggozino, George Dienos
October 20, 2019

Don't think I will be going back This is a 0 stars rating. Vehicle was not ready when promised after an 8 a.m. service appointment. When I was told it would be ready, about 2:45 p.m., More

by consumer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea who the service employees were.
Oct 21, 2019 -

Wally's Ford of East Greenbush responded

Hello Sir, I do apologize about the experience that you had at Fuccillo Ford of East Greenbush with our Service Department. Due to recently opening our new facility, some of our new machinery wasn't up and running yet. My Service manager tried leaving you a message to resolve the issue. I spoke to my General Manager and he wanted me to make you aware that your next service will be on us. I appreciate you considering us and have a great rest of your day. Danielle Camastro Internet Manager

October 18, 2019

Ultimate customer service experience Michelle, sales, Michael, finance and Brett sales mngr were all so amazing and helpful with the purchase of my new car. I would recommend Fucillo Eas More

by Sharron3269
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Lawton, Michelle Amezcua-Smith, Mike Raggozino
October 18, 2019

Great Friendly and helpful price and service of purchase of a pre owned f 150 All issues that need to be taken care of were done before delivery More

by Fatboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Vincent, Bret Lawton, George Dienos
Oct 19, 2019 -

Wally's Ford of East Greenbush responded

We are glad that you had such a positive experience at the all new Fuccillo Ford! We value your business and look forward to assisting you in the future. Enjoy the truck! Best Regards, Danielle Camastro BDC Internet Manager