Back

Wally's Ford of East Greenbush

East Greenbush, NY

not yet
rated
398 Reviews

634 Columbia Turnpike

East Greenbush, NY

12061

Directions

By Type

Showing 398 reviews

November 11, 2019

Easiest shopping experience ever! I went to Fuccillo with very high expectations! I told the sales representative , Austin, my credit score, current payment and what I was looking for More

by Maurers806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Camastro, Mike Raggozino, George Dienos, Austin Koch
Nov 11, 2019 -

Wally's Ford of East Greenbush responded

Thank you so much for all the kind words. He is one of our newest sales specialist so I am glad to hear that his training is helping him take care of customers the way they should be taken care of. Welcome to the Fuccillo Family, we value your business and look forward to working with you in the future! Warm Regards, Danielle Camastro Internet Manager 518-828-2000 ext 106

November 08, 2019

Inspection Bought a new F-250 in Massachusetts. Needed to be inspected. When my vehicle needs anything it will be going to Fuccillo and thank you More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Corbett
November 08, 2019

Looking forward to going back again! I got a recall notice in the mail and I needed to call a Ford dealership for service. Sense I didn’t buy my car from a Ford dealership I needed to fin More

by Mike Mc.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Baker
November 06, 2019

Excellent service The service center did a great job in fixing the rattling noise with my truck during warranty work. They over extended themselves by fixing my truck More

by RDELONG0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kylie Gaston
November 05, 2019

I WOULD NEVER GO ANYWHERE ELSE!!!! Me and my boyfriend came in and just wanted information about getting a truck and Bret was amazing and showed us the 2012 Ford F-350 while we waited f More

by Richenda and Travis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Lawton, Michelle Amezcua-Smith, Mike Raggozino
November 04, 2019

update of previous review We purchased a 2020 Ford Explorer from this dealership, took delivery and thought everything was fine but 4 days later we got a call that they wanted More

by Mari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bret Lawton, Joe Barone, Mike Raggozino
Nov 05, 2019 -

Wally's Ford of East Greenbush responded

Dear Mr and Mrs Walter, We truly apologize about the experience that you had at Fuccillo Ford of East Greenbush. Our intention was never to upset you. We do apologize about the mistake and take full responsibility for that happening. Again, this was never intentional it was completely on accident. We do value your business as a customer and we do hope you consider working with Bret in the future. We take pride in our customer service and if you look at Brets reviews, you will see it is very unlikely that he ends his sale with an unhappy customer. This also goes for our Business Manager, Mike. Again we truly apologize for the experience you had and we hope that you consider to work with us in the future again. Congratulations on the new vehicle and we hope you enjoy the ride! Best Wishes, Danielle Camastro BDC Manager 518-818-2000 ext 106

November 01, 2019

A great experience Thanks so much for such a great experience. I was very nervous but my salesman put my mind at ease he explained everything to me and I purchased my fi More

by Lillianwhitely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Lawton, Joe Barone, Mike Raggozino
October 31, 2019

Friendly service staff, work done as promised. This Ford was purchased from another dealership but the EG Fucillio was more closer. Service was great and courtesy phone call was made when work comp More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Just service Dept.
October 28, 2019

Won’t return Horrible service . Bought the car took two weeks for them to register it was driving around on dealer plates . Had the vehicle for two weeks and notic More

by yfz45028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amjad Chrishti
Nov 04, 2019 -

Wally's Ford of East Greenbush responded

I truly apologize about the experience that you had at the dealership. Please contact us directly at 518-818-2000 ext 106 so we can resolve the issue. Thank you so much, Danielle Camastro

October 24, 2019

Very unprofessional Promise things never delivered. Had to call two three times to get quote never got . Jelly said one thing and Gorege and sales manger said different. More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelly Vincent, George Dienos
Oct 24, 2019 -

Wally's Ford of East Greenbush responded

Hi Victor, I apologize you had a bad experience. I did speak to George and he did say he left you a message on your voicemail regarding the quote. We would love to work with you and we do value your business. If you would like to know more about what we can do as far as the quote is concerned, please call me at 518-818-2000 ext 106 and I will grab the numbers from George to go over it with you. Best Regards, Danielle Camastro BDC Manager

...
37
...