Wally's Chrysler Jeep Dodge Ram of Nelliston
Nelliston, NY
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I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome. More
After a miscommunication about my service and some miscues at the dealership Bill went out of his way to take care of me and make sure I was satisfied. miscues at the dealership Bill went out of his way to take care of me and make sure I was satisfied. More
Bill at the service center was very helpful and nice. Also the person that did my car detailing did a good job. Thanks, Thomas Dulin Also the person that did my car detailing did a good job. Thanks, Thomas Dulin More
I left 4 messages asking someone to call me back. No one ever did. I had to call and speak to someone on Sales then in Parts to get an answer on my vehicle repair. Justin in Parts was wonderful thoug No one ever did. I had to call and speak to someone on Sales then in Parts to get an answer on my vehicle repair. Justin in Parts was wonderful though. Maybe he should train the Service Department in acceptable Customer Service techniques. More
I’d give zero stars if possible. The lack of service for even a phone call response was poor, it took a whole week for the turbo to be replaced which is supposed to be a 4 hour job. The lack of service for even a phone call response was poor, it took a whole week for the turbo to be replaced which is supposed to be a 4 hour job. I was blown away with how poor a professional business was in service. On top of everything not even 24 hrs later I run into other issues that I didn’t have before. More

