Wally Edgar Chevrolet, Inc

Minor issues but received great service. Had a minor issue during the cold spell which I had truck taken in to review. Team at Wally Edgar. checked on open recalls--fixed, checked past work Had a minor issue during the cold spell which I had truck taken in to review. Team at Wally Edgar. checked on open recalls--fixed, checked past work done. Adjusted and verified fix. Took care of minor issue and found some other minor items and Added air in tires as they lost some pressure in the cold. Marc called me 4 times to give me an update to make sure I knew how it was going and when I would get my car back. Marc even gave me the option as all items were not complete but said I could pick & schedule another day to bring back or it would be another day to completely fix. Overall very happy with the team I worked with on this visit. More

Excellent service! My first time leasing and they were great! I was well informed of all my options, I felt taken care of, and my sales person really went above and beyo My first time leasing and they were great! I was well informed of all my options, I felt taken care of, and my sales person really went above and beyond my expectations. More

Service call for recall I was very happy to Arive at my scheduled time and was taken into the shop immediately. I was then told again that the fix would take an hour, so I we I was very happy to Arive at my scheduled time and was taken into the shop immediately. I was then told again that the fix would take an hour, so I went to lunch. When I returned my truck was done and the staff got me on my way. The best repair service I have ever seen. Thank you Dennis church More

hour and 45 minute oil change? I made an appointment for an oil change and needed a trim molding ordered. Service writer was not friendly and seemed put off and distracted. I waite I made an appointment for an oil change and needed a trim molding ordered. Service writer was not friendly and seemed put off and distracted. I waited in the waiting area for an hour and 45 minutes and NO ONE came in to let me know the status as I watched the room fill up and empty several times. I finally went out and had to find another service writer to ask what was going on. I was told "oh yea, your car is done and sitting out there. We need to order your trim." I made a complaint that didn't really seem to be received well, or with any sincere apology. They did promise me a free oil change next time, but needless to say I will not go back again. Salesman was awesome, but service is horrible! More

Amazing buying experience... Excellent all around. My sales person was Ziad, never met a car sales person so customer friendly and always ready to answer any question in all hones Excellent all around. My sales person was Ziad, never met a car sales person so customer friendly and always ready to answer any question in all honesty. I bought a pre-owned car and we were coming from the other side of the state. Every step in the process he went the extra mile and my wife and I were not disappointed driving extra miles to this dealership. The price was incredible compared to other dealers (even online). From the first email to todays call, excellent communication! Even the service after the sale is as promised and 5 stars. I recommend this dealership in a heartbeat, no doubt. When we look for another car... Wally Edgar will be the first place we look for it. Frank from Grant, Michigan More

Professional and efficient Our salesman Ziad was helpful and respectful to our needs. He explained all the vehicle features to my wife before she even test drove vehicle. Our salesman Ziad was helpful and respectful to our needs. He explained all the vehicle features to my wife before she even test drove vehicle. More

Great, Fast Service We have a new Traverse and there was a recall.The service department was fast, clean and efficient. I would highly recommend them to everyone. We have a new Traverse and there was a recall.The service department was fast, clean and efficient. I would highly recommend them to everyone. More

Excessive costs for repairs. Took our vehicle in to have a check engine light checked out. Was told the repair was a "pricey" one by Jason. Look up typical cost on Chevy forum. Th Took our vehicle in to have a check engine light checked out. Was told the repair was a "pricey" one by Jason. Look up typical cost on Chevy forum. The quote was over 2x as much. Called GM customer care and they agreed, said they would talk with dealership. Jason then left me a message stating he had taken the issue to GM and convinced GM to settle on a "fair" price. It was GM corporate that contacted the dealership, not the other way around. The service repair papers actually state "excessive quote/price on needed repair". If your smart, you'll take your service business elsewhere. More

Great Service Representative and Dealership I recently entered the Service Dept. of Wally Edgar Chevrolet, when my 2012 Chevrolet Cruz was overheating due to the pump leaking profusely. It was t I recently entered the Service Dept. of Wally Edgar Chevrolet, when my 2012 Chevrolet Cruz was overheating due to the pump leaking profusely. It was then that I met Shawn Billbury, a Service Rep. I was extremely upset about my situation and Shawn helped to alleviate my anxiety. He was patient, lkind, efficient, professional and friendly - a true gentleman. I was provided both a ride home and back to the dealership, when the repair was completed, the same day. Shawn is a great asset to Wally Edgar and I highly recommend patronizing this company! More

Great experiences We have purchased and leased several cars from this dealership. Everything went smoothly, and we have also had positive experiences with the service d We have purchased and leased several cars from this dealership. Everything went smoothly, and we have also had positive experiences with the service department whenever we took the cars in. More