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Walls Ford - Service Center

Salisbury, MA

4.9
467 Reviews

467 Reviews of Walls Ford - Service Center

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January 19, 2018

2010 Ford Expedition Service They did a great job on my SUV - even worked with the warranty company to get them to pay for 2/3 of my service needs. I am bringing my other Ford fo More

by F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jan 23, 2018 -

Walls Ford responded

Thank you for taking the time to write a review; and for your recommendation. We couldn't be happier that Derek and Bryan provided you with such a great experience. We look forward to serving you for many years to come.

January 11, 2018

Very pleased Steve was courteous and work performed quickly When I arrived Steve assisted me immediately and escorted me to the waiting area and offered me a cup a of coffee. Upon completion he explained the More

by Gmacdougall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2018 -

Walls Ford responded

Thank you so much for sharing your experience with Steven. We want every experience to be five stars and it sounds like Steven achieved that with you. Glad to hear that. The team will be happy to hear your feedback.

January 11, 2018

Outstanding service & always willing to do the extra I was not aware my vehicle was still under warranty. Not only did they replace my battery and attend to other details, it was finished ahead of sched More

by htheberge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Jan 12, 2018 -

Walls Ford responded

Thank you for your review. Those pleasant surprises are always nice to find! It's great to hear that Derek provided you with such good service. He is a true asset and we are lucky to have him on the Wall's Ford team. We look forward to serving you for many years to come.

December 02, 2017

Derek Roy Derek does great work at Walls Ford service dept. He is clear with explanations, quotes prices and meets them and keeps you up to date on when your ca More

by Fusion Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Dec 03, 2017 -

Walls Ford responded

Thank you so much for your great review! Our goal is to provide the best possible experience and it sounds like Derek does just that! He is a true asset and we are lucky to have him on the Wall's Ford team. We appreciate your continued business. Thank you again!

November 28, 2017

Scheduled brakes & tires After already scheduling new brakes and tires, my car was rearended. I called Steve to notify him. We agreed that I would bring car anyways and they More

by Kathie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2017 -

Walls Ford responded

Thank you for taking the time to write about your experience here. We want every experience to be "five stars" and It's great to hear that Steven provided you with that excellent experience! We look forward to serving you for many years to come! =)

November 09, 2017

Vehicle 60,000 Mile Service Work was done promptly and available on time. Cabin was clean and exterior washed. Details on work order were comprehensive and accurate. Performance More

by Gregory Murrer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2017 -

Walls Ford responded

Thank you for taking the time to write a review. We couldn't be happier that Steven provided you with such a good experience - we're lucky to have him on the Wall's Ford team. We look forward to serving you again!

November 01, 2017

Service department is the best! Everyone is helpful and always available to answer my questions! I always feel I receive special care and Derek goes out of his way to assist me in g More

by JMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Nov 03, 2017 -

Walls Ford responded

Thank you so much for taking the time to post a review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. It's always nice to know that it doesn't go unnoticed. We look forward to seeing you again!

October 27, 2017

Excellent Service Department I have always had a very positive service experience at Walls. The service specialists I have dealt with are friendly, efficient and try to accommoda More

by Patti123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Oct 27, 2017 -

Walls Ford responded

Thank you so much for sharing your experience. We work hard to provide the best customer service, and it's always nice to hear that it doesn't go unnoticed. We look forward to providing you with phenomenal service for many years to come!

October 09, 2017

Trouble-free and courteous staff. Professional and capable staff. Will be a customer for now on. Been to many dealerships and treated like a moron. See you again soon for a new edge More

by Barry J Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fountain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2017 -

Walls Ford responded

Thank you for your review! At Wall's Ford, our goal is to provide all our customers with a stress free experience - and it sounds like we have achieved that with you. We look forward to serving you for many years to come! =)

September 30, 2017

Service Department Excellent service. Derek always friendly and helpful.Thank you to everyone in the service department for making it a simple process when your car nee More

by gibbyfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Sep 30, 2017 -

Walls Ford responded

Thank you so much for sharing your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. The team will be thrilled to hear your feedback!

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