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Walls Ford - Service Center

Salisbury, MA

4.9
451 Reviews

451 Reviews of Walls Ford - Service Center

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September 14, 2018

Great customer service Received a appointment quickly repairs done correctly the first time . Also performed recall on the truck . Great dealership with follow up and fall More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2018 -

Walls Ford responded

Thank you for sharing your experience with Sean. Everyone on the Wall's Ford team works hard to provide a five star experience, and it's nice of you to let us know that doesn't go unnoticed. We look forward to serving you for many years to come!

August 30, 2018

Great customer service Dealt with service depeartment several times so far Honest reliable and attention to detail Looks out for the customer interest and doesn’t t More

by Holly wood
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Roy
Aug 30, 2018 -

Walls Ford responded

Thank you for sharing your experience with the Wall's Ford Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to serving you for many years to come. Thank you again for your review, and your recommendation!

August 18, 2018

Remarkable performance Dropped off Ford Fusion with some sort of throttle issue that we had been trying to resolve for 4 months. We took it to a local garage, and they kinda More

by Richard goes fast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2018 -

Walls Ford responded

Thank you for sharing your experience. Our team is dedicated to providing a positive experience and it looks like Sean achieved that goal. Again, thank you for your review. We look forward to serving you for many years to come!

August 07, 2018

excellent courteous, efficient, timely, honest.highly recommend this Ford dealership....four other family members have bought and had vehicles serviced at this More

by Manning1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Aug 08, 2018 -

Walls Ford responded

Thank you so much for sharing your experience with Derek and Bryan! Hearing that you had such a good experience is our goal, and its a pleasure to hear that it does not go unnoticed. We look forward to serving you for many years to come.

August 07, 2018

Awesome!! I brought my truck here to have an issue fixed,a recall done,and an alignment done. Dealing with Sean & Steve made it a very easy process. Explained e More

by Msargent1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Walls Ford responded

Thank you for your review! We couldn't be happier that Sean and Steven provided you with a great experience. Our goal is 100% customer satisfaction and it sounds like we've achieved that goal with you. We look forward to serving you for many years to come.

August 02, 2018

DISHONEST!! I purchased a "certified pre-owned" vehicle from them back in Nov. 2017 and in February 2018 I heard a loud screaching noise coming from my rear tire. More

by PS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aug 03, 2018 -

Walls Ford responded

We are very sorry to hear you were unhappy with your experience. Please know it is never our goal to disappoint a customer. We believe our many positive reviews, on all the various sites, are evidence of this fact. And, we encourage customers to take a vehicle to their mechanic. We always try to maintain the highest standards of service, I am terribly sorry to hear you feel this was not your experience. If you would like to talk about your experience any further, please don't hesitate to contact me directly at 978-462-6659 and ask for Julie.

August 01, 2018

Service You guys rock 👍. Most curteous, helpful and calminlgy understandable with the customer(s), waiting time is very reasonable, if you can’t wait, book a More

by dtmv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy, Brian/Service Mgr (?), and 1 of your drivers (name?)
Aug 01, 2018 -

Walls Ford responded

Thank you for sharing this great review about our service department. We're thrilled to hear that you enjoyed your experience. It's visits like this that we work hard to provide all our customers and it's nice to hear it doesn't go unnoticed. Thank you again for your review, and thank you for your recommendation!

July 18, 2018

The service department is very efficient Always quick to help the customers with a talented group of technicians that perform quality work. I have been going to Wall's for years and alway More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Jul 18, 2018 -

Walls Ford responded

Thank you for your review, Al! Our team strives to provide an experience that results in 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your years of patronage.. We look forward to serving you for many years to come!

July 16, 2018

Excellent Service by Steven Freeman great doing business with you. I would recommend this dealer ship to any one looking for a great place to do business. More

by HAPPY CUSTOMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Walls Ford responded

Thank you so much for your review! Hearing that Steven provided excellent service is the best we could hope for! We are luck to have him on our team. Thank you for choosing Wall's Ford - and for your recommendation!

July 05, 2018

Excellent Service I bought my used vehicle from Walls over a year ago and they have been more than helpful with all repairs and service needs. The staff is wonderful an More

by jontrelfa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2018 -

Walls Ford responded

Thank you for your review. We really appreciate you taking the time out to share your experiences with us; and count ourselves lucky for customers like you. We look forward to working with you again in the future serving you fro many years to come.

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