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Walls Ford - Service Center

Salisbury, MA

4.9
451 Reviews
Call Service Center (978) 462-6658

451 Reviews of Walls Ford - Service Center

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November 18, 2020

Great experience with Derek and Walls! They took the truck right in while I waited in nice waiting room. Derek was very prompt and courteous! More

by hs622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Report | Print
Nov 24, 2020 -

Walls Ford responded

Thank you for sharing your experience! Glad your recent visit was quick and comfortable. We look forward to continuing to serve you for many years to come!

October 27, 2020

Steve was great and even offered me a loaner figuring the vehicle would not be ready for a few days. Made the process easy while the warranty did not. Thankful for Steve at walls! More

by alia.softball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2020 -

Walls Ford responded

Thanks so much for taking time to leave us a review - we appreciate it! So good to hear that Steve took such good care of you. The team at Wall's Ford strives to convey the family atmosphere, so we’re really happy to have helped! We look forward to serving you for many years to come!

October 27, 2020

Always have good experience with Sean and Wall's Ford service!Car broke down Saturday morning and was back driving my car by 2:30 that afternoon. More

by seanocv3
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
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Nov 04, 2020 -

Walls Ford responded

Thank you, Sean!. Sean, Steven, and Derek all work hard to provide great customer service. Thank you for taking the time to let them know their work does not go unnoticed. Thank you for your continued patronage - we look forward to serving you for many more years!

October 23, 2020

Car was fixed right the first time. Dropped it off and got the call back later that afternoon. All went well, no complaints at all. More

by dale-kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2020 -

Walls Ford responded

Thank you Dale! We appreciate you sharing your experience, and look forward to serving you for many years to come!

October 21, 2020

Same as always, very fast and efficient. Dropped off truck the evening before and it was ready early the next morning. Also like the cappuccino machine in the lobby. More

by top96bravo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2020 -

Walls Ford responded

Thank you for your review! Glad you got to enjoy one of the hot drinks before you left! We look forward to continuing to provide you with fast and efficient service for many more years to come!

October 18, 2020

I had my car in for service. How many miles does it take for a test drive? My car was driven 25 miles. I wanted to know why. I have a dash cam in the car. When I went to see where my car had been driven to. More

by markchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric
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Oct 19, 2020 -

Walls Ford responded

Mark, This is the same response you will see to your cars.com, Google, and yelp reviews. Technicians do not consent to being recorded. You did not ask, nor notify anyone here, about your recording - as Massachusetts law requires (Please see MA "two-party consent" law https://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations). In order to protect the technicians privacy, as well as trade secrets, the dash cam was unplugged during work and test drive; and replugged once we were done with your vehicle. Most of our customers appreciate that we take their vehicle for an extensive test drive to ensure the problem they were experiencing has been fixed. Once work on your Escape was completed, the technician took the vehicle for a test drive. As an additional measure for QR purposes, the Service Writer also took your Escape for a test drive.

October 15, 2020

This was my first visit, as I am transitioning from doing business with the now defunct Ipswich Ford. You were highly recommended by a friend from Gloucester. I was well pleased by my experience, and impre More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Report | Print
Oct 22, 2020 -

Walls Ford responded

Welcome to the Wall's Ford family, Ernie! Thank you for sharing your experience. We look forward to serving you for many years to come!

October 13, 2020

Wall Ford is a great place to buy a truck and then have it serviced for years and years. I would always use Wall Ford for new and used trucks. More

by norman.s.wilks
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Julie Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Fountain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Derek Roy
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Oct 15, 2020 -

Walls Ford responded

Norman, Thank you so much for your review and your recommendation! We look forward to providing your automotive needs for many more years!

September 25, 2020

This is a great place for service. I also recommend it for purchasing cars. Nice personnel and fair prices. Clean and well kept. A keeper. More

by ken44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Report | Print
Sep 25, 2020 -

Walls Ford responded

Thank you Ken! We look forward to providing your automotive needs for many years to come!

September 22, 2020

The service crew there is top notch. Great bunch of professionals. Always bring my RS to the best WALLS FORD. Haven't had the pleasure of working with sales but hopefully they will treat me good when I More

by sillybimpson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Report | Print
Sep 22, 2020 -

Walls Ford responded

Thank you Silly! We look forward to serving your automotive needs for many years to come!

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