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Walls Ford - Service Center

Salisbury, MA

4.9
451 Reviews

451 Reviews of Walls Ford - Service Center

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April 16, 2021

I would like to thank the team that helped me out. I really appreciated the immediate help in an emergency. I will go call to walls ford. More

by Jwrangler12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Walls Ford responded

Thank you so much for your review. So glad we were able to help!

April 09, 2021

Great customer service and follow up and follow through. Employees work as a team to make sure customer satisfaction. Staff is very knowledgeable and explain issues with ease More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fountain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
April 08, 2021

Sean is absolute wonderful!! He treats me like he would his own mother. I asked him to be honest with me about when I needed to trade in my car--he was completely honest. You can trust the staff at Wall's More

by abbiegore1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
March 29, 2021

The people at Wall's are exceptional. They are transparent and explain what needs to be serviced. They then deliver on their explanation. Highly recommend their service department. More

by brian_oneil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2021

Derek Was Super helpful as well as the rest of the Derek Was Super helpful as well as the rest of the Walls Ford team There’s. i in this team good group Highly recommend will use in fut More

by Holly wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Mar 24, 2021 -

Walls Ford responded

Thank you for your review, and your recommendation, Holly! We look forward to serving you for many years to come!

March 15, 2021

Have been using Walls for warranty work and routine maintenance on my 2018 f150. Steven, Sean and Derek are all great! The service dept always takes care of my truck with no issues ever. Thanks guys. More

by Kmalm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Mar 24, 2021 -

Walls Ford responded

We agree - Steven, Sean, and Derek are great! We are lucky to have them on the Wall's Ford team! Thanks for taking the time to share your experience. We look forward to continue taking care of your truck, and providing your automotive needs!

March 12, 2021

Good job guys , I arrive you take the vehicle and its done in the time you tell me it will take . No surprises on the price quoted . Thanks More

by robert.robinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Mar 13, 2021 -

Walls Ford responded

Thank you for sharing your experience, Robert! We look forward to continuing to provide you with fast and friendly service for many years to come!

March 09, 2021

Sean is an asset to your service department, made it extremely easy for my 2018 F150 Service and new tires, great way to do business...Keep it up Walls! More

by pfgozewski
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Mar 11, 2021 -

Walls Ford responded

You're right about Sean. We're lucky to have him on the Wall's Ford team! Thank you for taking the time to share your experience. We look forward to serving you for many years to come.

March 09, 2021

After moving back from Florida with an SUV we bought in Tampa, we needed oil, filter, wipers and tire rotation. Wall's did this in about 45 minutes and i was in and out. More

by over60harry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Walls Ford responded

Welcome back! Thank you for taking the time to share your experience, and for choosing Wall's Ford. We look forward to serving you for many years to come!

March 03, 2021

Derek and the service team did a great job on my F350 6.7 diesel. Not many good diesel techs around. Glads Walls has some More

by brickhouseconstruction
Recommend Dealer
Yes
Employees Worked With
Derek Roy
Mar 03, 2021 -

Walls Ford responded

Thank you for sharing your experience, and for entrusting us with your taking care of your truck for the last couple of years. We do have some of the best on our Service team. We look forward to taking care of your automotive needs.

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