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Walls Ford - Service Center

Salisbury, MA

4.9
473 Reviews

473 Reviews of Walls Ford - Service Center

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July 29, 2025

Had my truck towed there in the early afternoon was in shop by end of day and had it back the next afternoon Speed of service was better than I could have hoped for More

by Holly wood
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Honest and trustworthy when dealing with the service department. Especially with Sean. Never pushes unnecessary repairs and will try to find the best method to deal with issues. Communicates clearly wha More

by MARTINGHOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

I had a last minute trip that I needed my truck serviced and only a week to do it Bob and the boys worked wonders and get me up and running just in time for my trip More

by Holly wood
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Walls Ford and Bob took care of the problem with the car quickly and correctly. More

by JayZak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

They always get me in on a timely manner & if not waiting they drop me off. More

by rcalabrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Hard to imagine a dealer that provides better customer service ! Upfront with all aspects of maintenance performed on vehicle . More

by 236lenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Can't say enough about the service staff. Knowledgeable and accommodating from the phone call to when I walk in the door. More

by Holly wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Bob was great. Very helpful and communicative. Walls Ford service team is great. They always answer the phone, work to get a reasonable appointment and communicate More

by JennC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Very organized, polite, professional and courteous. Answers questions and explains the work that was done and may be needed. Not pushy. More

by JPCARD2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Walls Ford responded

Thank you for your review! The team at Wall's Ford takes pride in providing professional, courteous service to ensure customers feel informed and comfortable while work is being done. Your feedback means a lot to us, and we look forward to assisting you again whenever you need us!

May 29, 2025

Good group of guys, solid communication. Have had them do all the work to my vehicle including replace the entire transmission and they yet to let me down More

by Jasonyoung685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Walls Ford responded

Jason, thank you for your kind words! We’re thrilled to hear that our team has consistently provided solid communication and dependable service. It’s our goal to ensure your vehicle is in top shape, and we appreciate your trust in Wall's Ford! We look forward to serving you for many years to come!

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