Walls Ford

satisfied customer Great close to home dealership ,they take your car in right away,great service guys, quick service.Always tell you whats wrong with your vehicle befo Great close to home dealership ,they take your car in right away,great service guys, quick service.Always tell you whats wrong with your vehicle before fixing! great communication. More

Wonderful Experience! We went to Walls Ford as our Lease was almost up. Our restrictions for a new car, were that we could only put down x dollars, and only wanted to pay t We went to Walls Ford as our Lease was almost up. Our restrictions for a new car, were that we could only put down x dollars, and only wanted to pay the same monthly red carpet lease we had with our 2015 Ford Escape Titanium. I had researched and could not figure out how I could get the same or better car newer. Tom Fountain, spent the time with us to look and review multiple choices. Julie Wall stopped in and graciously asked how we were doing, were we getting the car I wanted. Was there anything we wanted or needed. There was NO pressure from either of them to buy. Tom heard what we wanted in a new car and trust me we had lots of wants! He researched multiple SUV's, we test drove an Ecosport, as an fiscally sound option. The facts were presented and we were able to make a decision. Other dealers we contacted were a hard sell, did not have the car we wanted or said they did and didn't. Tom never promised, but told us he would do the best he could to get it. He required a deposit, any amount we felt comfortable with. We got a call the next day that the car we choose was ours! We did have to give up our Vista Sun Roof, but we got a much safer, 2018 Ford ESCAPE Titanium for X amount of dollars down and $1 dollar less than what we were paying for our 2015!!! Amazing process..and then OMG we had to go through the paperwork to end the lease and start a new lease...I dread this part, but low and behold Heather was wonderful, quick and professional dotted all the I's and T's. I did not want to buy all the extra end of lease or maintenance plans, but did want just one little portion and didn't want to add it to my monthly payment. So she arranged for me to pay it in a lump sum and separated it out! Then I walked out with Tom who explained all the new tech, set my phone in, setup the Sirrus favorite channels and well I was home with a brand new car within a couple of hours! No stress, no hassles, no questions left unanswered and he offered to have me come back so I could try to use the parallel park assist. Thank you Walls Ford!! You are the BEST! More

Service Sean Freeman is a most helpful service writer. He provided an analysis of what repairs were needed and the estimated costs of the replacement parts ne Sean Freeman is a most helpful service writer. He provided an analysis of what repairs were needed and the estimated costs of the replacement parts needed. He estimated that the shop time would be between 1 to 2 hours and the repairs were done in 1 hour and 30 minutes More

fast response I brought my 2013 Ford escape in because of a engine Fault light. I dropped off my car on Sunday without an appointment and to my surprise the servic I brought my 2013 Ford escape in because of a engine Fault light. I dropped off my car on Sunday without an appointment and to my surprise the service department was quick to diagnose the problem. the service Department had my car ready by the end of the day. Thank you More

Great place It is always a great experience when dealing with with Steve and Walls Ford-excellent service. I will remain a customer for Ford vehicles for life. It is always a great experience when dealing with with Steve and Walls Ford-excellent service. I will remain a customer for Ford vehicles for life. More

Always a great experience at Walls! I typically work with Derek. He is awesome, very knowledgeable and helpful. I have had good experience with all of the service writers. Nice family I typically work with Derek. He is awesome, very knowledgeable and helpful. I have had good experience with all of the service writers. Nice family owned business to work with. More

F350 Super Duty Service manager (Derek Roy) was accommodating and professional toward someone who is rather picky about the care and service of their vehicle. Thanks Service manager (Derek Roy) was accommodating and professional toward someone who is rather picky about the care and service of their vehicle. Thanks so much! More

Good service is hard to find. Whenever I go to Walls for service, I am always greeted at the door with a smile and a how may I help you.. Prompt and quality service are truly hard Whenever I go to Walls for service, I am always greeted at the door with a smile and a how may I help you.. Prompt and quality service are truly hard to find, but at Walls you get a team that goes the extra mile. Thank you all. More

Perfect Job! I came in unannounced with a flat tire and spoke to Stephen Freeman, the Tech writer. He was able to take my car in immediately , the mechanic plugged I came in unannounced with a flat tire and spoke to Stephen Freeman, the Tech writer. He was able to take my car in immediately , the mechanic plugged the leak (a wall board screw was the culprit!). Unfortunately I did drive while the tire was leaking air and damaged the tire itself, but not the rim! Steve indicated they could have a tire for me the next day.He gave me choices as to what I could do, but I decided it was safer to replace the tire, than wait to see if it would blow out due to the other damage I caused. The next day, I called at 8:30 am, although the tire was not in as of yet, Stephen indicated they would call me back as soon as it arrived.True to his word I received a call.They had either at 10am or 12:15 pm slot available. I chose the 12:15pm slot. Tire was replaced, mounted, balanced and I was in and out of Walls in approx 1/2 hour! Excellent service! I so appreciate the professional and technical care I recieved fro Walls Ford! I had also gone to BJS and their price was approx. $20.00 cheaper than Walls but the time and amount of gas I would of had to spend getting there and back was alot more. SO glad Walls Ford was there for me. More

Always a pleasure! It is always a pleasure to deal with Wall's service department. They are courteous and helpful and take care of all my problems and needs. It is always a pleasure to deal with Wall's service department. They are courteous and helpful and take care of all my problems and needs. More