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Walls Ford

Salisbury, MA

4.9
961 Reviews
We are a family owned and operated business with 4 Walls actively involved every day. Our lot is packed with Bronco, Bronco Sport, Mach-E, Escape, F150, Superduty, F250, F350, Explorer, Edge, and Transit Connect. Our Automotive Service Department works with all makes and models. Plus, the majority of our Used vehicles (all makes and models) are Certified. And, thanks to our Parts Department, Ford Parts are delivered fast!
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2 Merrill St

Salisbury, MA

01952

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Showing 961 reviews

May 18, 2018

Survey Steve was great as usual you have a wonderful team of guys they always take great care of me whenever I need them also fit me in in a timely fashion More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
May 21, 2018 -

Walls Ford responded

Thank you, Julie, for taking the time to share your experience at Wall's Ford. You are right! They are a great bunch of guys and we are lucky to have them on our team. We look forward to serving you for many years to come!

May 16, 2018

Quick and easy oil service Came in for first oil service. Service was performed in a timely manner and coolant checked as requested. I look forward to return service visits for More

by LauraD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Roy
May 16, 2018 -

Walls Ford responded

Thank you for your review. We aim to provide a wonderful experience for all guests, and want to exceed expectations. We strive to provide a five star experience, and take all feedback seriously as a way to help us improve. I am sorry that we came up a little short during your first visit. What can we do to make future visits five stars?

May 14, 2018

Stayed late to help me on a Saturday night My Subaru's warning lights started flashing while I was on the highway, and I pulled off and found myself near the Walls Ford dealership. I pulled up More

by Libby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Guzman, Brian Britt
May 15, 2018 -

Walls Ford responded

We couldn’t be happier that Luis and Brian took such good care of you. Our team of professionals is dedicated to providing everyone who visits Wall's Ford with only the best there is to offer. It’s so nice to hear they helped to make your experience such a positive one. Thank you for your review!

May 06, 2018

Sean Freeman is always extremely professinal, responsive, I am extremely happy with the service Walls Ford provides me. Both Sean and Steven Freeman represent your business professionally, always courteous More

by TC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 06, 2018 -

Walls Ford responded

Thank you for your review. It’s so nice to hear that Sean and Steven help to make your visits such positive ones. We are lucky to have them both on the Wall's Ford team! Thanks again for sharing your experience; and for your loyalty! We look forward to serving you for many years to come!

May 05, 2018

Service dept is friendly and helpful! I always have my car serviced at Walls! For years now, nothing but polite and helpful service! It’s not a 10 min oil change, but I get the works pkg a More

by Mango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
May 05, 2018 -

Walls Ford responded

Thank you for your continued patronage, and for taking the time to share your experience at Wall's Ford. You're right, The Works Package does take a little longer, and is well worth it with all your fluids being checked and, as you mentioned, the tires rotate. Thank you again for your loyalty - and your review!

May 04, 2018

Great Experience! The entire process, from start to finish, was professional, forthcoming and based upon our needs. Our salesman, Michael Nocifora, was perfect and add More

by MEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nocifora, Derek Roy
May 05, 2018 -

Walls Ford responded

Thank you so much for your review. We work hard to offer the best customer service and it sounds like you got just that with Mike. We are lucky to have him on the Wall's Ford team! We are a family owned and operated business, and there are four Walls at the dealership most days - no pun intended. Mr. Wall is still here every day, Bryan is out in Service, John Jr. is in Sales, and I (Julie) take care of our internet department. Thank you for your business - we look forward to serving you for many years to come.

May 02, 2018

Great, friendly service in the neighborhood! I am so pleased, once again, with Walls Ford. They sent me a friendly reminder about my 6-month FREE tune-up and were able to do the work soon after I More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
May 02, 2018 -

Walls Ford responded

Thank you so much for this great 5-star review. Our team works hard to provide the best service, and we're glad that was reflected in your most recent visit. We really appreciate you being a loyal customer helping to share the word about us - and, look forward to serving you for many years to come!

May 01, 2018

Excellent Service The service department is top notch. Sean my service advisor knows me and my vehicles as soon as I call. They are always accurate with the time estima More

by 3 Fords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Walls Ford responded

Thank you for sharing your experience at Wall's Ford. Our goal is 100% satisfaction, and it sounds like Sean achieved that goal. We look forward to providing you with great service for many years to come.

April 25, 2018

I came in for an oil change. Walls Ford is always a friendly place. The service department is a helpful group. I have never had an unpleasant experience here. It’s easy to get to More

by Kkcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nocifora
Apr 30, 2018 -

Walls Ford responded

It's so nice to hear that your visit was quick and pleasant - We couldn't be happier to hear that everyone is always friendly. We have a great group of associates who work hard to provide a five star experience. And, it's nice to hear that doesn't go unnoticed. Thank you again!

April 25, 2018

Excellent service in a timely manner. Whether it’s Sean, Derek or Stephen they pat attention to what we are saying and what we want done. We are informed of any services that are due to be More

by Midge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Walls Ford responded

Thank you so much for sharing your experience with Wall's Ford's Service and Parts Departments. Our goal is 100% satisfaction and it sounds like we continue to achieve that goal with you. The team will be thrilled to hear your feedback! WE look forward to serving you for many more years to come!

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