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Walls Ford

Salisbury, MA

4.9
961 Reviews
We are a family owned and operated business with 4 Walls actively involved every day. Our lot is packed with Bronco, Bronco Sport, Mach-E, Escape, F150, Superduty, F250, F350, Explorer, Edge, and Transit Connect. Our Automotive Service Department works with all makes and models. Plus, the majority of our Used vehicles (all makes and models) are Certified. And, thanks to our Parts Department, Ford Parts are delivered fast!
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2 Merrill St

Salisbury, MA

01952

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Showing 961 reviews

August 18, 2018

Remarkable performance Dropped off Ford Fusion with some sort of throttle issue that we had been trying to resolve for 4 months. We took it to a local garage, and they kinda More

by Richard goes fast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2018 -

Walls Ford responded

Thank you for sharing your experience. Our team is dedicated to providing a positive experience and it looks like Sean achieved that goal. Again, thank you for your review. We look forward to serving you for many years to come!

August 15, 2018

My first time at a dealership, was a great experience. This is the first dealership I’ve ever bought from, all employees contributed to being professional. Super polite, and understanding. I worked with Br More

by Hanhastings18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Fantry
Aug 15, 2018 -

Walls Ford responded

Thank you so much for your recommendation and for this amazing review! Our team of professionals is dedicated to providing the best service there is to offer, and it's so nice to hear that Brian helped to make your visit such a positive one. We look forward to serving you for many years to come.

August 07, 2018

Awesome!! I brought my truck here to have an issue fixed,a recall done,and an alignment done. Dealing with Sean & Steve made it a very easy process. Explained e More

by Msargent1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Walls Ford responded

Thank you for your review! We couldn't be happier that Sean and Steven provided you with a great experience. Our goal is 100% customer satisfaction and it sounds like we've achieved that goal with you. We look forward to serving you for many years to come.

August 07, 2018

excellent courteous, efficient, timely, honest.highly recommend this Ford dealership....four other family members have bought and had vehicles serviced at this More

by Manning1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy
Aug 08, 2018 -

Walls Ford responded

Thank you so much for sharing your experience with Derek and Bryan! Hearing that you had such a good experience is our goal, and its a pleasure to hear that it does not go unnoticed. We look forward to serving you for many years to come.

August 04, 2018

Great experience The team at Walls Ford was professional, honest, and efficient. I Would not hesitate to recommend them for all your new or used car needs. More

by Rob123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Nocifora
Aug 05, 2018 -

Walls Ford responded

Thanks you for taking the time to write a review, Rob! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thanks again for your review, and for your recommendation. We look forward to serving you for many years to come!

August 04, 2018

Great experience Mike was very helpful. He got me exactly what I wanted and the process was painless. I would recommend Wall's Ford to anyone buying a Ford. More

by Brian83625
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nocifora
Aug 05, 2018 -

Walls Ford responded

Thank you for your review, Brian. We really appreciate you taking the time out to share your experience with us. Congratulations on your new Edge! Thank you again for your review, and for your recommendation. We look forward to working with you again in the future!

August 02, 2018

DISHONEST!! I purchased a "certified pre-owned" vehicle from them back in Nov. 2017 and in February 2018 I heard a loud screaching noise coming from my rear tire. More

by PS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aug 03, 2018 -

Walls Ford responded

We are very sorry to hear you were unhappy with your experience. Please know it is never our goal to disappoint a customer. We believe our many positive reviews, on all the various sites, are evidence of this fact. And, we encourage customers to take a vehicle to their mechanic. We always try to maintain the highest standards of service, I am terribly sorry to hear you feel this was not your experience. If you would like to talk about your experience any further, please don't hesitate to contact me directly at 978-462-6659 and ask for Julie.

August 02, 2018

Great experience My sales representative, Alex was courteous, knowledgeable and made a great deal on a new Explorer. Walls has it all; service department is awesome t More

by GFS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Collins
Aug 03, 2018 -

Walls Ford responded

Congratulations on your new Ford Explorer! Thank you for taking the time to write about your experience. We're thrilled to hear that you enjoyed working with Alex. He is very new to Wall's Ford, and we're lucky to have him on our team. Hope you're enjoying your new Explorer. We look forward to serving you for many years to come.

August 01, 2018

Service You guys rock 👍. Most curteous, helpful and calminlgy understandable with the customer(s), waiting time is very reasonable, if you can’t wait, book a More

by dtmv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Roy, Brian/Service Mgr (?), and 1 of your drivers (name?)
Aug 01, 2018 -

Walls Ford responded

Thank you for sharing this great review about our service department. We're thrilled to hear that you enjoyed your experience. It's visits like this that we work hard to provide all our customers and it's nice to hear it doesn't go unnoticed. Thank you again for your review, and thank you for your recommendation!

July 30, 2018

My awesome time at Walls Mike was my sales rep and he is absolutely funny and great at what he does! Seriously recommend Walls Ford to anyone who needs a used or new car! More

by Avila227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Nocifora
Jul 30, 2018 -

Walls Ford responded

Thank you so much for your review. Hearing that you had such a fun experience is the best thing we could hope for. He is a funny guy and we're lucky to have him on our team! Your recommendation means a lot to us. Thank you for choosing Wall's Ford!

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