Wallace Volvo Cars - Service Center

Good service but.. All was great for the service I had done to my car; 20,000 service. But was extremely upset that they no longer wash your car after they service it??? All was great for the service I had done to my car; 20,000 service. But was extremely upset that they no longer wash your car after they service it??? Is this a cost cutting expense because they renovated??? It shows good customer service to wash your vehicle after it’s serviced; they always did. More

Volvo’s are expensive to fix but Dawn is awesome Most dealerships try to service your car and keep the prices down. Volvo parts are expensive and so is labor these days. Dawn always is helpful tellin Most dealerships try to service your car and keep the prices down. Volvo parts are expensive and so is labor these days. Dawn always is helpful telling me what is needed now versus stuff that can wait, prices are fair. Oil change is cheaper than Jiffy Lube. People complain because cars aren’t perfect. Dawn and Wallace have always been fair to us. More

Worst service I’ve ever received anywhere My advice to everyone, do not go here. They turn a very simple repair into a nightmare. What was to be couple of hundred dollars to replace a sensor My advice to everyone, do not go here. They turn a very simple repair into a nightmare. What was to be couple of hundred dollars to replace a sensor turned into almost $1900 quote. After personally looking at what parts at this point, “Dawn” and the tech claimed to needing to be replaced were very unnecessary, Their reasoning for all extra parts is rust. I challenge anybody to show me a vehicle with no rust. You can find rust on a car straight off the assembly line. The tech also stated he broke off the sensor that needed to be replaced. This sensor is behind the break rotor which is kind of a tight space, had he removed the break caliber and rotor as he should have, it would have been much easier to remove the bad sensor. Now the entire time both the tech and Dawn are insisting that the rust on the vehicle is why they can’t get the rotor off to properly make the repair. While Iam standing right there watching I ask that the tech spray liquid wrench it, low and behold the rotor came off now the area where this sensor was is readily accessible. So without the removal of the rotor and no prior approval from myself to risk removing the broken sensor via drilling it out and possibly causing unnecessary damage, he took it upon himself to drill it out. Due to drilling in an awkward and confined space resulted in the hole in which the sensor to be replace was wallowed out causing the sensor to not sit in properly. Now the next day they are telling me I need to replace this part because the sensor will not fit properly and need bearing to ensure that all the parts go together without further issues. After speaking with Dawn twice more about theses extra needed parts she finally realizes she not going to get them out of me refers me to her manager with a very rude attitude. My conversation with the manger does not go their way either, This place has one goal get your car in and make as much as they can. To sum it up they didn’t get $1900 out me, my car is on it way to another shop. Don’t get ripped off More

I was greeted with a lie I made a service appointment with Dawn, stood right in front of her and agreed to a 8am Wednesday appointment. I put it on my iPhone calendar and hel I made a service appointment with Dawn, stood right in front of her and agreed to a 8am Wednesday appointment. I put it on my iPhone calendar and held it up to acknowledge the day and time. When I pulled into the service lane at 8am Dawn announced that my appt. was one day prior at 9am. When I showed her my calendar she shrugged it off and blamed her misplaced trust in other WLLce employees for the scheduling mistake. I should have known right then that her inability to take responsibility was a big red flag. So after a 1/2 hour wait in the lounge Dawn came in to inform to me that the check engine light on my Certified PreOwned Volvo was caused by an unplugged solenoid wiring harness and that unless a part is replaced it is not a covered repair. I'd be on the hook for the $129.95 diagnostic fee. She then rambled on about whether someone else had service the vehicle and unplugged the harness. I guess her many years of being a service expert didn't cover the chicken and the egg question. How could the check engine light come on before "someone" unplugged the harness? I had only owned the car for a month and the check engine light came on and off within a few hundred miles of my purchase. And before directing me to the cashiers window would I like to schedule a $380 appt. for an air filter, cabin filter and brake flush. Or maybe a $257 spark plug job. Original equipment Volvo spark plugs sell at $39 for six plugs. OEM air and cabin filters sell for about $40 combined. That leaves another $500+ in labor for Dawn's monthly sales goal. So of course she referred my complaint to her service manager Larry and he insisted that anything electrical or mechanical that comes loose is considered an adjustment and not covered by the warranty. He went even further to assert that it is impossible for the harness to come unplugged on its own, that maybe someone from Jiffy Lube unplugged it prior to the car going through the Volvo 130 pt check for certification. The technicians report reads that the connection was not unplugged, that it was loose. And the corrective action was to reinstall the connection and secure. My question remains that if the connection can never come loose on its own as Larry insisted, then why would the technician need to secure the connection? The answer is Larry determined that my value as a customer is $129.95. It's not really any big news to report on this website that a franchised automobile service center is wholly focused upon financial goals and that each car owner is looked upon as a revenue source, and not as a customer. More

Rude service Dawne talks down to customers. She is very rude'. They tried to upsale me even though my 07 Volvo only had 70k miles on it. They want me to believe Dawne talks down to customers. She is very rude'. They tried to upsale me even though my 07 Volvo only had 70k miles on it. They want me to believe that I need 6k worth of service... what a joke! I guess Dawne thought she had an ignorant customer in front of her. Little did she know!!! Anyway, after agreeing to 2k worth of "repairs" my Volvo has been in worse shape- not sure if it will ever be the same smooth sailing car that I once loved. Do not let them work on your car! More

Red Flags Every word out of their mouths are lies, Their so called "Master Mechanics" are learning on the job through mistakes!!!!! and the customer pays for Every word out of their mouths are lies, Their so called "Master Mechanics" are learning on the job through mistakes!!!!! and the customer pays for them. Basically lets throw any part in the car till they get the car running, after thousands of dollars, the car breaks down again. Untruthful about service that was done. How can they stay in business. Absolute CROOKS. More

Warrantee issue Wallace Stuart would not honorWorst dealersh Worst dealership ever, arrogant and ignorant staff , trying to screw their customers over. We knew we had a throttlebody issue in the car but they in Worst dealership ever, arrogant and ignorant staff , trying to screw their customers over. We knew we had a throttlebody issue in the car but they insisted on running a diagnostic check and then it turned out it was a throttlebody issue that was under warranty but their service manager Larry decided that they were not going to honor the warranty so they said if we don't pay to have them fix it that they were still charging us $129 diagnostic fee in order to get our car out of service without them even fixing it they have some scam going over there just because business is slow in January doesn't mean you rip off your customers More