Wallace Volvo Cars - Service Center

Thanks! Thank you for selling me this volvo xc90. It's all I've ever wanted in a car. Thank you for selling me this volvo xc90. It's all I've ever wanted in a car. More

Had a problem. Dawn took over and solved the issue. Her personal attention made a difference and as a customer, I appreciate that. She is an asset to Volvo and to t Dawn took over and solved the issue. Her personal attention made a difference and as a customer, I appreciate that. She is an asset to Volvo and to the dealership. More

Dawn and Patrick run the service department like and very efficient military base. And yet at the same time, they were both so personable and so enjoyable to work with during a very unenjoyable situation. efficient military base. And yet at the same time, they were both so personable and so enjoyable to work with during a very unenjoyable situation. More

Kind of a weird setup. I called in mid-February to get a service appointment, and was told none were available until April. WHAT??? But then they said if you wish to dro I called in mid-February to get a service appointment, and was told none were available until April. WHAT??? But then they said if you wish to drop your car off as an “emergency,” you can do so and hopefully we’ll get to it in a couple of days. And they also had no loaner cars available. WHAT??? Anyway, we dropped our car off and they had it fixed in two days. They have a shuttle service to get you to/from the dealer, which we used successfully. No issues. But we ended up borrowing a neighbor’s car to get to other places. The car repair was done under warranty, so no charge to us which was nice. And they washed the car before we picked it up. Also nice. So they did a nice job, gave me back a clean car, but the whole “emergency” routine seems pretty dumb to me, and having to keep the car for two days for a fairly simple repair is strange, on top of not offering a loaner. So, a weird/stupid setup, but our car is fixed and the people we dealt with at the dealership were also quite nice, courteous, and professional. More

Dawn is good to work with. My only complaint is how long I had to wait for my service appointment. My only complaint is how long I had to wait for my service appointment. More

Dealer remained in contact with me; kept me informed on all that needed to be done, and the progress. Helped me with transportation to and from dealer. all that needed to be done, and the progress. Helped me with transportation to and from dealer. More

Do not buy a Volvo if you can help it from this dealer, or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning ( or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning (in South Florida) and was told they couldn't service my car until JANUARY. (My lease is up Dec, 31st, so quite convenient for them) I tried to trade it in, and that was when I learned that Volvo Finance does not allow you to trade your car in with any other dealer or even to return it to one of their own dealers. With other brands, you can sell your car and then buy out the end of your lease, or trade it in to another dealer for a new car (if, for instance, you wouldn't have air conditioning for 2.5 months). If that wasn't enough, Volvo started sending me notifications to have my end-of-lease inspection within the last 90 days of my lease, so I called Wallace Volvo and first spoke to Service and then to Sales to make the inspection appointment (which I was very clear about). The said to come in on Saturday at 11 am. When I got there after a 1 hour drive they said, we don't provide that service but we would love to sell you a new Volvo. Talk about coercion. So disgusted. I am paying full price for a non-working vehicle. The funny thing is, I almost bought this car. The only silver lining is that I now know Volvo's true colors. If service treats an end-of-lease potential repeat customer like this, imagine how little regard you would get if you already owned the car? Hope this helps someone else! More

Twice in past 12 months my 2018 Volvo was in for service. Never do they wash the car and deliver it back clean! POOR not to wash! Never do they wash the car and deliver it back clean! POOR not to wash! More

Almost a month’s wait for a service appointment. That is absolutely incredible. Especially for a high end vehicle. I will go elsewhere for the work. absolutely incredible. Especially for a high end vehicle. I will go elsewhere for the work. More