Wallace Volvo Cars

I was looking for a car for my daughter. We saw something that would fit her needs. My daughter is under 18 and I am working abroad, so I could not be with her. She contacted Wallace and had We saw something that would fit her needs. My daughter is under 18 and I am working abroad, so I could not be with her. She contacted Wallace and had Joshua as her sales manager. He right away considered her as a client, which did not happened in couple other dealership. She went to see and test the car, obviously a daughter will tell you everything good about a car like they are experts..so you buy it. I got in contact with Joshua, who was genuine and personal. We went through the details of the car and best price he could offer us. Once we agreed on a price, he referred me to Bob (the finance director ...I believe) and we worked out the paperwork. This took couple days as my time zone was quite different. Joshua kept following the process and was available on WhatsApp the whole time (day and evening...even on the weekend). All documents signed, the car was picked up by my son who really had to take the keys and drive out. He delivered it at home and it made a beautiful surprise to my daughter as she had no clue I had bought the car she "loved". Now, she loves it even better. Thank you the Wallace team and especially to Joshua and Bob who made it very smooth and personable. More

Had a very easy process buying our new Volvo XC60 at Wallace Volvo. Jackie OConnor our sales person was patient, knowledgeable and easy to work with. Steve Chubb the financial person also was helpful Wallace Volvo. Jackie OConnor our sales person was patient, knowledgeable and easy to work with. Steve Chubb the financial person also was helpful considering it was during the cyber attack on the car network that week. Seems this dealership has changed some personnel are have more customer-oriented people there now. More

This dealership experience has been absolutely next level. Steve, Alan and Jackie really made me feel so valued as a client. I went to several dealerships that day to get into another vehicle and every level. Steve, Alan and Jackie really made me feel so valued as a client. I went to several dealerships that day to get into another vehicle and everywhere else I was pressured, lied to and felt like I was just another deal. Steve really listened to what I was saying and more than happy to help me get THE right deal. I’m so grateful I decided to stop in here after being completely drained from 3 other places. I couldn’t be more grateful for you guys. Thank you for going above and beyond. More

Do not buy a Volvo if you can help it from this dealer, or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning ( or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning (in South Florida) and was told they couldn't service my car until JANUARY. (My lease is up Dec, 31st, so quite convenient for them) I tried to trade it in, and that was when I learned that Volvo Finance does not allow you to trade your car in with any other dealer or even to return it to one of their own dealers. With other brands, you can sell your car and then buy out the end of your lease, or trade it in to another dealer for a new car (if, for instance, you wouldn't have air conditioning for 2.5 months). If that wasn't enough, Volvo started sending me notifications to have my end-of-lease inspection within the last 90 days of my lease, so I called Wallace Volvo and first spoke to Service and then to Sales to make the inspection appointment (which I was very clear about). The said to come in on Saturday at 11 am. When I got there after a 1 hour drive they said, we don't provide that service but we would love to sell you a new Volvo. Talk about coercion. So disgusted. I am paying full price for a non-working vehicle. The funny thing is, I almost bought this car. The only silver lining is that I now know Volvo's true colors. If service treats an end-of-lease potential repeat customer like this, imagine how little regard you would get if you already owned the car? Hope this helps someone else! More

They sold me a car , an xc 60 T8 , without disclosing that they had added a $5000 low inventory fee. The price of the car on the contract was not the price of the car on the sticker that was put in the that they had added a $5000 low inventory fee. The price of the car on the contract was not the price of the car on the sticker that was put in the glove compartment. The upcharge was not noted any where on the purchase agreement and was not verbally disclosed. Shame on them for poor business practices. Untrustworthy. More

Twice in past 12 months my 2018 Volvo was in for service. Never do they wash the car and deliver it back clean! POOR not to wash! Never do they wash the car and deliver it back clean! POOR not to wash! More

Almost a month’s wait for a service appointment. That is absolutely incredible. Especially for a high end vehicle. I will go elsewhere for the work. absolutely incredible. Especially for a high end vehicle. I will go elsewhere for the work. More

We just purchased our 2nd Volvo from Wallace Volvo this weekend. They go out of their way to make you feel welcomed. Bruce, Chris & Jennifer work as a team to get you through the process seamlessly. The weekend. They go out of their way to make you feel welcomed. Bruce, Chris & Jennifer work as a team to get you through the process seamlessly. They went above and beyond to get the best deal for us. I'd highly recommend this dealership. More

Lack of knowledge and professionalism. We purchased our 2020 XC60 Inscription through the overseas program and Tina Taylor ( a title clerk ) from Wallace Volvo refused to process or vehicle We purchased our 2020 XC60 Inscription through the overseas program and Tina Taylor ( a title clerk ) from Wallace Volvo refused to process or vehicle claiming our vehicle was not part of their inventory. She claimed they had to go in person to the DMV to register the car. Never heard such a thing! She made us go through hoops, making lame excuses not to process our car. Until this day, I still don't have my car. I will never even do business again with Wallace Volvo or recommend any of my friends and family. More