Wallace Volkswagen - Service Center

Since we moved to PSL we have serviced our car at Wallace and most times I’ve dealt with David who has been amazing. I’m always glad when I am assigned to him. and most times I’ve dealt with David who has been amazing. I’m always glad when I am assigned to him. More

I’m very happy with the service department at Wallace VW. I trust David to handle anything that needs to be addressed. I trust David to handle anything that needs to be addressed. More

I bought my car in for recall. The turn around was quick which was very satisfying since it’s my only car. Also, I appreciate the courtesy service….Jim was very professional and The turn around was quick which was very satisfying since it’s my only car. Also, I appreciate the courtesy service….Jim was very professional and pleasant. More

The whole crew is patient, attentive, and helpful. Will never take my GTI anywhere else. Will never take my GTI anywhere else. More

They have no idea how to repair VW these are the answers i got from them " uhh it could be " or : well we dont know " " or Lets get you to come back next week " when the all the light these are the answers i got from them " uhh it could be " or : well we dont know " " or Lets get you to come back next week " when the all the lights came back on and i spoke to donna lady her response was we fixed what we could and what the codes came from the reader .. tried telling me there was lights on the dash and they didnt have any errors .. took the car to Kingsport the dealership there was able to get all issues fixed with a few hours . .. dont charge someone for work if you do not know how to repair the car correctly .. More

Wallace VW Stuart salesman hiding from me was pathetic ! Radio broke 2 months after purchase salesman dodged me several times,"like I did notice" lol, last purchase here. Paid $50 deductible under service wa Radio broke 2 months after purchase salesman dodged me several times,"like I did notice" lol, last purchase here. Paid $50 deductible under service warranty for $800 radio. Penny was great & Dave in the service department has good CS skills they get a 5! More

Bad Service, Bad Dealership Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no longer Wallace customers. After failing to fix my 2019 Jetta's infotainment system problems, the Service Manager was overtly rude, condescending, and offended me. I found out yesterday, while pursuing a Safety Recall on my car that my business is no longer welcome at Wallace Volkswagen. This was confirmed by Wallace's upper management. They said flat out that they are not interested in my business. Which, I guess given the poor service, I'm OK with. My network of car buyers will vote with our wallets and give someone else the business. A shame, after having bought or leased five new VWs from Wallace. More

Very Crooked Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk o Have a 2016 Passat. Laid keys in trunk and when rain started, shut trunk, forgetting keys were in it. Doors were unlocked, but could not get trunk open with latch, so had car towed into dealer. Already had an appointment to resolve electrical issues that had been ongoing from another dealer and had not been fixed. Car had 18k miles on it. Dealer could not get trunk unlocked, so instead of fixing the internal latch at the door to open the trunk, they called a locksmith and charged us $ 125 for a key to "unlock" the trunk. Got the car home, the "key to unlock the trunk" did not work. There is no place to put a key in the trunk, the latch still did not work and we could not get the trunk open. Called the dealer and they refused to refund $ 125. Did some online research and found there is a button in the glove compartment to push which resets the trunk, pushed the button and the trunk opened. Again, advised dealer of this and the inability of their staff to fix this issue and again requested refund, again was refused. Now, they won't even respond to us. When daughter went to pick up the car and pay for what was supposed to be an oil change, she questioned the charge and they were very rude to her, caused her embarrassment and caused her to cry. More

worst crooks I have run across at a car dealer I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I couldn't prove it and offered to sell me a new bracket at over twice VW retail price. They also did a repair and replaced a part that was not defective. When I refused to pay $500 for something I didn't need and showed the service manager and the CEO of the Wallace group of dealerships how to test the part (easy) they admitted it was not defective. The CEO's exact words were: "well you have us at a disadvantage because you know what you are talking about." That same day that I sat there for hours while they replaced the wrong part for $500 I saw the service manager take advantage of two women who didn't know they were being charged for things they did not need. I'll never walk into a Wallace dealership again! More

Dave and Andy are awesome! The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could s The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could smile more. She's not very personable. More