Wallace Volkswagen

worst crooks I have run across at a car dealer I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I I am a former mechanic. Wallace replaced a blown turbo under warranty. They left off a brace that prevents a stainless pipe from cracking. They said I couldn't prove it and offered to sell me a new bracket at over twice VW retail price. They also did a repair and replaced a part that was not defective. When I refused to pay $500 for something I didn't need and showed the service manager and the CEO of the Wallace group of dealerships how to test the part (easy) they admitted it was not defective. The CEO's exact words were: "well you have us at a disadvantage because you know what you are talking about." That same day that I sat there for hours while they replaced the wrong part for $500 I saw the service manager take advantage of two women who didn't know they were being charged for things they did not need. I'll never walk into a Wallace dealership again! More

Nice way to do business It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast. It has been 15 years since I last bought a new car and was happy that this buying experience was very enjoyable. It as pleasant and fast. More

Dave and Andy are awesome! The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could s The service team is friendly, honest, and reliable. Both service managers remember me and take care of me quickly. The girl behind the counter could smile more. She's not very personable. More

thermostat Needed to replace the thermostat. The service was done with in a day. Very speedy service. I had a very good experience with Wallace VW service /David Needed to replace the thermostat. The service was done with in a day. Very speedy service. I had a very good experience with Wallace VW service /David More

Good service Was surprised U were not able to change the fuel filter. U did not have one in stock. Now I need to make a return trip. Was surprised U were not able to change the fuel filter. U did not have one in stock. Now I need to make a return trip. More

Very Helpful Chad our Salesmen and was extremely courteous and helpful. He explained all the details and showed me all features of the vehicle. He took his time Chad our Salesmen and was extremely courteous and helpful. He explained all the details and showed me all features of the vehicle. He took his time and I did not feel rushed to make a decision. When we took a test drive he was telling us about the features as we were driving so we could actually see the dash and what the car was doing. We had a very good experience with Wallace VW and Chad. More

Vehicle service Needed to replace a sensor. The service was done with in hours. Very speedy service. The dealership has been very helpful. This is the second vehi Needed to replace a sensor. The service was done with in hours. Very speedy service. The dealership has been very helpful. This is the second vehicle we have purchased from Wallace. More

Deceptive Practices Exercised lease end purchase option. Despite the lease clearly stating the fees and amounts I would be responsible for Wallace increased the fees and Exercised lease end purchase option. Despite the lease clearly stating the fees and amounts I would be responsible for Wallace increased the fees and would not honor what was clearly spelled out in the lease agreement. Spoke to VW Credit and they said it was a dealer issue. I currently own 3 VW's and have owned others in the past. These are my last three and my last dealings with this or any other member of the Wallace Automotive Group. More

Wallace delivered! Thank you! Wallace was successful in getting VW to refund money for my mother's expensive repair that was previously not covered. Thanks for all your efforts and Wallace was successful in getting VW to refund money for my mother's expensive repair that was previously not covered. Thanks for all your efforts and excellent communications in resolving this problem! We are once again a very satisfied customer! More

TOOK ADVANTAGE OF a 75 YEAR OLD WOMEN!! DO NOT USE WALLACE!! I helped my 75 year old mother lease VW passat with a 36mo term. The car was covered under a bumper to bumper VW warranty for the term of the lease. I I helped my 75 year old mother lease VW passat with a 36mo term. The car was covered under a bumper to bumper VW warranty for the term of the lease. In 24 months the brake rotors needed replaced and they took advantage of my mother charging her $900.00 for the repairs that should have been covered under the B to B warranty. I found out about this after the fact, so I called the service manager, Jeff.in which he was very rude to deal with. He said that's too bad, and that's the way it is! I do not recommend dealing with the unfair and rude Wallace group of dealerships POOR SERVICE AND RUDE PEOPLE AND THEY TOOK ADVANTAGE OF a 75YEAR OLD WOMEN!! More