Wallace Nissan of Stuart

I WILL NEVER EVER BUY ANYTHING FROM ANY DEALERSHIP THAT HAS WALLACE ATTACHED EVER AGAIN!!! I WOULD HAVE WRITTEN THIS SOONER BUT IVE BEEN IN THE HOSPITAL AND PRIOR TO HAVING SURGERY I WAS SOOOO PISSED OFF!! HAS WALLACE ATTACHED EVER AGAIN!!! I WOULD HAVE WRITTEN THIS SOONER BUT IVE BEEN IN THE HOSPITAL AND PRIOR TO HAVING SURGERY I WAS SOOOO PISSED OFF!!!I went into see about getting a Nissan Rogue I’d seen a white used 2020 Rogue they had advertised and wanted to see it! I saw it and was interested in seeing what they could do! So the next thing is play the $ game! They came back with some stupidity high price $ !!! again after several rounds I was ready to leave and think about it!!! Then all of a sudden they have a car for me!!! 2020 Rogue low miles etc! That was just traded in the day before and they hadn’t had a chance to clean it or fix anything in it but they might be able to work something out ? so finally I was happy with the $ etc!!! I told them take all the time you need to fix anything check the tires etc! The salesman said if they don’t have the right tires they’ll order them it could take a day or two!,,( No problem on my end) it needs to have a big cleaning also! The previous owner was a heavy smoker and I asked them if they could treat it to get the smell out and I was told no problem they’d have everything fixed cleaned out etc! I’d be fine with it taking several days ( so I’d have time to clean out the stuff in my trunk etc!!! ) so I get a call the following day after I bought the Rogue, come and get it ! It’s all done!! I picked it up and got in and the smell of smoke was still loud I asked about them cleaning it and was told it will go away in a couple days etc!!! xx!!! This week was the one we had that really bad weather and I hadn’t noticed the front bumper and the rear bumper had obviously had been hit and the teeth that hold it together where broken and it was showing the front bumper was also messed up! My brother did a car fax and it came up with 8 different situations with this car !!! ( but they had given me a car fax that was clean!) (??? ) it doesn’t make sense??? So I called over that weekend and made an appointment to have it checked back out at the dealership! I got there on Monday and the service man came out and said it had to been hit and needed new bumpers to fix it! So they went and got my salesman and I thought I was going to die or flip out when he said you must have hit something or something 😡😡😡 I couldn’t believe what was coming out of his mouth! If I had done something to the car believe me I wouldn’t have come back in and expected them to do something to fix it!!! I felt like throwing up!!! Finally he said he’d talk to his boss! So he goes back in and comes back and says we’re going to fix it make everything right with the car! It’s going to take a couple days to get the parts !!! ( Great!!!) take your time and fix it!!!Then they told me they couldn’t offer me a car till it was done , but at this point I’ll deal with that just fix my car!!! The salesman was going to give me play by play on how the car was coming! I dropped it off at 9:00 am on the 17th ! No calls from them on that day or the next day!!! Finally on the 19th I called to see how the car was coming along!!! I First called the salesman’s cell phone and no answer so I left a message still no call backs I tried again no answer! So I decided to call the service department they don’t have the car and are clueless so they give me a different number to call! Car not with them buy they would give me another number!!! Called no one answered so I left another message!!! No calls back!! ( crickets!) Now I’m soooo pissed I can’t think straight!! So I called the main office to try to find my car and see if it’s done or was going to take longer!!! So I called and all of a sudden my car is ready for pick up! I I pick it up and NO ONE ! Just handed me the keys and pointed me out! I look at the front bumper its not fixed and there’s now a crack in it and the back bumper not fixed!! I WANT IT FIXED !!! NEVER AGAIN WITH WALLACE NAME! They don’t care after they do the sale More

Their service department needs to look up the word service. Total amateurs Is it me? When you book an appointment well in advance for a certain day at a certain time don’t you expect them to start w service. Total amateurs Is it me? When you book an appointment well in advance for a certain day at a certain time don’t you expect them to start working on your car at or near that time? I sat there for 4 hours (she said 3 max wait) thinking all this time they had been working on my truck (11 am appointment). Well no. I got up walked out back and it was just sitting there untouched. In those 4 hours of waiting not one person updated me or talked to me. I left. I’ll go elsewhere for service. More

Never buy a used car. There 30 day warranty is not worth anything. I bought car, shipped across state since they had completed inspection and changed oil. I put 43 miles There 30 day warranty is not worth anything. I bought car, shipped across state since they had completed inspection and changed oil. I put 43 miles on car and it died. Took to garage and had oil pan leak, etc. $3800 in repairs. They would not pay for shipping or make any accommodations. Apparently a very poor service department. The vehicle had a crack in the windshield which was not disclosed, sad that they operate so poorly and take advantage of people. Management would not discuss problems. I would never recommend them for any work, etc. a total ripoff dealer! More