Wallace Mazda

I was not planning on buying from Wallace. I had had a unacceptable experience and left thinking I will never go back there. I spoke with a Friend and was told to call and speak to Jo Mcloud, So I did and unacceptable experience and left thinking I will never go back there. I spoke with a Friend and was told to call and speak to Jo Mcloud, So I did and I am so glad. He not only helped me find the car I wanted, his professionalism, respect and overall knowledge had changed my experience from a -1 star to a 5 star. He was patient, answered my questions called me to make sure I was doing okay with all the information he gave me at the in-service. He is without a doubt a 5 star person. Dealing with Joe and Willie turned me into a Mazda family member. Thank you gentlemen for making my joining the Mazda family so fantastic. More

Wallace Mazda helped me find the perfect car and Kellie our sales person was wonderful, super friendly and efficient!! Had a wonderful experience because of her!! our sales person was wonderful, super friendly and efficient!! Had a wonderful experience because of her!! More

I bought my Protege at this dealership almost 16 years ago. I've taken it back for maintenance and a couple of repairs since then, including a repair about 3 weeks ago. I've always found the staff friendl ago. I've taken it back for maintenance and a couple of repairs since then, including a repair about 3 weeks ago. I've always found the staff friendly and professional. Work was completed as expected and in the scheduled amount of time. I'll always come back for this kind of service. More

Routine Auto Butler Treatment Took in our CX 5 for annual, "free", Auto Butler treatment which includes vacuuming the interior. When I picked up the car, the exterior looked fine, Took in our CX 5 for annual, "free", Auto Butler treatment which includes vacuuming the interior. When I picked up the car, the exterior looked fine, but if they vacuumed, they did a poor job. Shouldn't have to bring back and be inconvenienced. It's relatively minor, but how we judge customer service. Disappointed, Rest of our experiences have been positive with this dealership (so far). More

Harassed for two weeks AFTER I bought a car I was called or texted almost everyday for two weeks AFTER I bought a SUV from this dealer. I traded in my older SUV and the dealer appraiser and i n I was called or texted almost everyday for two weeks AFTER I bought a SUV from this dealer. I traded in my older SUV and the dealer appraiser and i negotiated a price based upon current condition. After signing the papers and receiving the key to my new car i asked my salesperson what i should do with my 3rd row seats that I've had in my garage for months. He asked if they were in truck when appraised, and if the appraiser had mentioned them, I said no and no He said sell them on my own. I left with my new truck. A couple days later the texts and phone calls started. They now want my seats back. I explained the situation to them repeatedly, day after day. They now say the seats were part of the deal, they were never part of the deal. I received one last call about two weeks later by the general manager pleading with me for the seats, told him the story again, he offered me 100.00 for two seats worth about 800.00 online. I declined and then the appraiser who was on the line the whole time starting yelling at me and called me a spade. I hung up. Never buy a vehicle from these con men. The appraiser and salesperson were using me as a scapegoat for their mistakes and lies. More

Purchased be CX-5 Robert Harrington was great. Very knowledgeable and helpful our venture experiences jabbed two weeks with numerous test drives before deciding on th Robert Harrington was great. Very knowledgeable and helpful our venture experiences jabbed two weeks with numerous test drives before deciding on the Maxda CX-5. Throughout the process Rivertcwas patient , understanding and very informative. More

service Abba is a great service tech, very fair and explains everything that is needed and why and I would continue to use this dealership as long as I own th Abba is a great service tech, very fair and explains everything that is needed and why and I would continue to use this dealership as long as I own this car More

Abra is the best Abra does an amazing job. Great customer report Scott is a great mechanic. The service department has been the best i have ever used.Abra should be aw Abra does an amazing job. Great customer report Scott is a great mechanic. The service department has been the best i have ever used.Abra should be awarded for her customer service abilities. More

So friendly and helpful! I love that they explain what they are going to do in terms a non-mechanic can understand! They also work with you to get the best price possible! I love that they explain what they are going to do in terms a non-mechanic can understand! They also work with you to get the best price possible! More

Beautiful blue cx9 I really appreciate the collective effort of many to secure the vehicle I wanted. I'm very pleased with my experience. I was very impressed with his v I really appreciate the collective effort of many to secure the vehicle I wanted. I'm very pleased with my experience. I was very impressed with his vast product knowledge. Great passion for learning his trade! More