Wallace Lincoln - Service Center

Issue with intermittent lift gate latch on my MKX also battery problem. Took a few days to figure out the problem, William offered a loaner and kept on top of problem. Extended warranty expired but dea battery problem. Took a few days to figure out the problem, William offered a loaner and kept on top of problem. Extended warranty expired but dealership covered cost due to delay. Thanks William! More

Wallace Lincoln Will SCAM YOU! BEWARE!!!!! Let me head this with Scott’s is the BEST!!!! Where do I begin????? Do I start with the fact that Scott’s was a GREAT decision to take my car to for Let me head this with Scott’s is the BEST!!!! Where do I begin????? Do I start with the fact that Scott’s was a GREAT decision to take my car to for service? OR do I start with the other fact of what drove me to find Scott’s………..the FACT that WALLACE LINCOLN IS A SCAM OF A COMPANY?!?!?!?!?!? I’ll start from the beginning of my problem. My 2011 Lincoln MKZ Hybrid (Yes, a Lincoln Hybrid. Don’t laugh it’s my commuter car, at 50 miles to the gallon.) I keep it in flawless condition and maintain it at the top of class. So, I am informed by Wallace Lincoln it is ready to perform an airbag recall on my car and to just bring it in. I do and when I get it back I notice something wrong with the perfectly functioning AC. (Keep that in mind I had perfect AC before they tore my dash apart to fix the airbag recall.) I call them and let them know that the tech must have either not plugged something back in or pinched something since I have a noticeable issue with my AC all of a sudden. I am assured they had nothing to do with it and to just bring it in for service. I do. The first phone call starts with them asking me to sit with a salesman to trade my car in for a 2019 since it is in high demand. LOL!!!!! Not going to happen, I do not need a $70,000.00 car to drive to work. I am told by William in their service dept that I need $1200.00 worth of a condenser replacement and an expansion valve replacement, also. That phone call shocked me. How did we go from perfect air to this? I told him no and to get it ready for pickup. When I get there he explains it’s a no charge invoice but that they had to top off the AC gas since it was slightly low but found no leaks. I get in, I drive away, and have hot air blowing. I call William and ask why. He explains that the condenser and expansion valve need replaced and that’s why it stopped working. So now I went from something is strange about how my AC cooling to NO AC at all. I ask around for mechanic recommendations and a buddy at work recommended Scott’s since his father-in-law has used them forever and trusts them. I take it to Scott’s and not even a full 24 hours later I have a working AC system again for $60 bucks. Turns out there was NOTHING WRONG with the condenser or the expansion valve and when they checked the system it had no freon gas in the system…..ZERO!!!! Scott’s filled the system checked for leaks and found NONE!!!! They were extremely honest about everything they did and everything they did not find since I explained what happened to the car at Lincoln. They have gained a customer, no doubt in my mind. The whole crew over there took great care of me and seemed very interested in what I was going through. Scott’s did recommend getting Wallace Lincoln to pay to have the dash taken off to find out what they did to the damper system since they feel there is something wrong with that but we know how that will go. Wallace Lincoln will not return any of my calls about this mess but yet they still continue to call begging me to trade my 2011 in for a brand new one, even sending me mailers begging me. They have definitely lost a customer and I will never step foot on their properties ever again. Scott’s will continue to get my service needs for years to come. Thank youScott’s!!! More

Amazing Experience Earlier this week I experienced possibly the best customer service of all time. William Cummins in the service department has went above and beyond to Earlier this week I experienced possibly the best customer service of all time. William Cummins in the service department has went above and beyond to make my experience pleasant. For the last two years he has never disappointed me. I am so impressed! What a remarkable person and company. I will be making my next purchase there when I upgrade my current Lincoln. They have a customer for life!! Sincerely, Mr. O'Connor More

I have a whole in leather driver's seat mkz 2017 I did bring it to Wulliam and Steven for repair. They admit this model does have leather issues and best they could do is have patch job done and paid I did bring it to Wulliam and Steven for repair. They admit this model does have leather issues and best they could do is have patch job done and paid for by the Concierge. They should have replaced the whole seat instead of blaming us for it. Now they are refusing to take care of it. More

Anytime I have called about service Anytime I've been in for service it has been completed quickly and completely to my satisfaction. I would highly recommend the service department and Anytime I've been in for service it has been completed quickly and completely to my satisfaction. I would highly recommend the service department and shop for your mechanical repairs. More

mileage maintenance Always get great service and exceptional staff. I would do business with this dealership again when I am planning to purchase another vehicle. T Always get great service and exceptional staff. I would do business with this dealership again when I am planning to purchase another vehicle. Thank you. More

Brakes starting to fail The service rep William, was exceptionally nice and helpful with answering any questions I had. The problem was repaired in a timely manner and as The service rep William, was exceptionally nice and helpful with answering any questions I had. The problem was repaired in a timely manner and as an added bonus the car was washed at no charge. More

Usual Terrific Service I have been having my car serviced at Wallace since it was new. I have always received excellent service and have never had a problem with the work o I have been having my car serviced at Wallace since it was new. I have always received excellent service and have never had a problem with the work of their mechanics. The Service Reps. William and Julie are friendly and extremely competent. They are truly dedicated to making sure their customers are taken care of. I highly recommend this Service Department to all. More

ANOTHER GREAT SERVICE APPOINTMENT AS USUAL, MY EXPERIENCE WITH ALL INVOLVED WAS SO PLEASANT. JULIE WAS HELPFUL AND ALL SERVICES WERE PERFORMED AS ASKED. LOVE THE COMPLIMENTARY CAR WA AS USUAL, MY EXPERIENCE WITH ALL INVOLVED WAS SO PLEASANT. JULIE WAS HELPFUL AND ALL SERVICES WERE PERFORMED AS ASKED. LOVE THE COMPLIMENTARY CAR WASH. More

Service here is GREAT. Its always a pleasure to go to Wallace Lincoln for my car upkeep. Everyone is very pleasant. I also enjoy talking with Trevor ( Salesman ) looking Its always a pleasure to go to Wallace Lincoln for my car upkeep. Everyone is very pleasant. I also enjoy talking with Trevor ( Salesman ) looking for a car for me. Service personnel are also nice. I am not good with names , William is one and the other is a nice young lady and I believe her name was Julie. I enjoy going to a business with great service and people who care. More