Wallace Lincoln

I have a whole in leather driver's seat mkz 2017 I did bring it to Wulliam and Steven for repair. They admit this model does have leather issues and best they could do is have patch job done and paid I did bring it to Wulliam and Steven for repair. They admit this model does have leather issues and best they could do is have patch job done and paid for by the Concierge. They should have replaced the whole seat instead of blaming us for it. Now they are refusing to take care of it. More

Anytime I have called about service Anytime I've been in for service it has been completed quickly and completely to my satisfaction. I would highly recommend the service department and Anytime I've been in for service it has been completed quickly and completely to my satisfaction. I would highly recommend the service department and shop for your mechanical repairs. More

Wallace misleading charging to licensing a car in Florida. Apparently Wallace Lincoln consistently overcharges Florida Residents the cost of licensing a car in Florida by charging $450 to license cars. The Wal Apparently Wallace Lincoln consistently overcharges Florida Residents the cost of licensing a car in Florida by charging $450 to license cars. The Wallace Salesman explained the $450 charge includes a Florida $300 plus one time license and weight charge on car purchases.. He explained that these charges are in addition to reoccurring license and tax. Based on this information Wallace Lincoln provided I decided to title car in Kentucky and save the $300 plus dollars Florida charges.. On the final agreement the $450 Florida charge was removed, and replaced with $129 fee that the Sales Manager could not explain but would not remove. I caved and bought the car on Wallace's terms and I signed an Affidavit stating I would license the car in Kentucky. After the sale, but prior to final paperwork, a DMV employee informed me I did not have to pay the approximate $300 additional charges Wallace Lincoln described. Armed with this new information I decided to title the car in Florida. I called Wallace and requested the paper work not include the Kentucky affidavit and explained I will handle licensing the car in Florida. After numerous requests, Wallace, apparently extremely unhappy that they were not collecting the $300 plus overcharge, refused to remove the Affidavit and hung up on my calls. The Florida Martin County DMV refuses to title the car in Florida. unless Wallace removes the Affidavit. I will never deal with a Wallace dealership again. More

exceptional service Everyone was extremely professional and courteous and very friendly, which immediately put us at ease. Easy to talk to and were ready to work with us Everyone was extremely professional and courteous and very friendly, which immediately put us at ease. Easy to talk to and were ready to work with us. Made sue we got all pertinent information on owning and.operating.the new vehicle. More

mileage maintenance Always get great service and exceptional staff. I would do business with this dealership again when I am planning to purchase another vehicle. T Always get great service and exceptional staff. I would do business with this dealership again when I am planning to purchase another vehicle. Thank you. More

Brakes starting to fail The service rep William, was exceptionally nice and helpful with answering any questions I had. The problem was repaired in a timely manner and as The service rep William, was exceptionally nice and helpful with answering any questions I had. The problem was repaired in a timely manner and as an added bonus the car was washed at no charge. More

Best experience I have ever had with a dealer. The staff was Trevor was the best salesman that I have had contact with in my 68 years! The sales manager Wayne went the extra mile for us. The process went very s Trevor was the best salesman that I have had contact with in my 68 years! The sales manager Wayne went the extra mile for us. The process went very smoothly, and I would recommend this dealership to everyone that asks me. More

MY NEW MKZ MICHAEL DID EWVERYTHING POSSIBLE FOR ME TO LEASE MY NEW MKZ. HE MADE THE EXPERIENCE VERY RELAXING AND ALOWED ME TO THINK ABOUT THE DEAL WITHOUT ANY P MICHAEL DID EWVERYTHING POSSIBLE FOR ME TO LEASE MY NEW MKZ. HE MADE THE EXPERIENCE VERY RELAXING AND ALOWED ME TO THINK ABOUT THE DEAL WITHOUT ANY PRESSURE. More

Usual Terrific Service I have been having my car serviced at Wallace since it was new. I have always received excellent service and have never had a problem with the work o I have been having my car serviced at Wallace since it was new. I have always received excellent service and have never had a problem with the work of their mechanics. The Service Reps. William and Julie are friendly and extremely competent. They are truly dedicated to making sure their customers are taken care of. I highly recommend this Service Department to all. More

Friendly and helpful This is the second time we have worked with Wallace dealership and have found both times to be a rewarding experience. Our salesman, Duane was most This is the second time we have worked with Wallace dealership and have found both times to be a rewarding experience. Our salesman, Duane was most helpful in processing our transactions and a very comfortable atmosphere. More