Wallace Hyundai - Service Center

3-4 MONTHS Waiting on a Part I was recently involved in an accident that wasn't my fault. Since I purchased my Veloster here, I thought it would be the best place to have the rep I was recently involved in an accident that wasn't my fault. Since I purchased my Veloster here, I thought it would be the best place to have the repairs done. It's been a month since my car was left in their shop, and it's no where near to being ready. I'm now told by their smart-mouthed girl that one part needed won't be available until MID-FEBRUARY or so - maybe longer!!!!!!!!! Since Hyundai can't get their own vehicle part, I asked if they would do the wheel repair so that I could drive the vehicle until the part arrived. The girl told that they always do the body work first. I then asked if I could get a loaner vehicle. The response was no - and that (quote) "You're the one who had the accident". At that point, it was obvious to me that I'd get no help here. Therefore, I called Hyundai Customer Care. After a long conversation with the representative who was very sympathetic and talked like he was appalled, he promised to see what he could do about getting the part sooner AND getting a loaner vehicle. The customer care representative promised to call me back. I felt short-lived relief, because he never called me back. I'm still sitting with no vehicle to drive, no assistance from their customer care center and no hope of getting the body part for at least another couple of months or longer. I'm going to talk to their service manager this morning. I'll tell him to have the wheel repaired so that I can drive the vehicle until they get the part. I'm also going to call the customer care center and file a complaint against the representative I spoke with there. If they still choose not to work with me, I'll be left with no other recourse but to obtain a lawyer. More

Incompetent and rude. That pretty much sums up this outfit. They had my car for a month and never fixed it. When I called repeatedly to confirm repairs, they assured me the car was fixed. Sensing the incompeten They had my car for a month and never fixed it. When I called repeatedly to confirm repairs, they assured me the car was fixed. Sensing the incompetence of Wallace, I asked the Wallace service manager to test drive it with me when I picked it up, and sure enough--Wallace did not fix my car. Their response was no response. Just utter and complete nothing. Zero. Wow. What stunning contempt for their customers! I urge everyone to consider any other dealer. There are lots of places around, and taking a risk on Wallace is just plain crazy. Do yourself a favor and go somewhere else. More

service We had our Veloster in for a oil change. They inspected the car, changed the oil and even washed the car. Steve was very nice and helpful all the ti We had our Veloster in for a oil change. They inspected the car, changed the oil and even washed the car. Steve was very nice and helpful all the times we have dealt with him. Very Impressed and Thankful. Would highly recommend this service department as well as recommend this dealership. Adam the salesman is also great. We will be buying our next car from Wallace HYUNDAI More

systematically lied to STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid mileage. i got almost 8 MPG less than tey stated and admitted this publicly. I should have been able to return the car upon this false claim and announcement Week one;. the car ran so rough i had it in 3 times - they said it was normal. I continued to hesitate dangerously when transitioning from gas to electric or vice versa. After 6 months going through a puddle 8 " and blew the motor, claimed it was an "unusual situation" which was a lie as one of the service writers said they had 22 (at that time) in for the same problem because the Intake for manifold is only 12 " off the ground. Picked up car and the hesitation and rough running was still there I was informed that it was fine and "normal. Jump ahead 1 year - For the past 3 months the hesitation got worse and worse and certain functions of the radio, blue tooth, nav system started failing one by one. finally brought the car in and they said they will fix it it will take about 5 days to get a new radio.While the car was there he said "by the way" there was a recall for something and the inspected the car as well. here are the new issues. Steve the service writer informed me that the front tires were worn and the car needs an alignment. Evidently when they changed the motor ( 1,000 out of pocket) they must have failed to realign the front end and proceeded to tell me that it went out of alignment from speed bumps. So now I have to replace two front tires on a leased car with only 27,000 miles as it is now out of warranty. Oh and by the way "you will see a major difference in the way the car runs as they made an update to the programming..... 1.5 years later after they told me 6 times that the hesitation and rough running was normal. I don't like being lied to, and I definitely dot like being systematically lied to. The dealership, and Hyundai is as dishonorable as it gets. The only redeeming person was Marty Zeitz. He was great to deal with. More

i am so disgusted with this place now after being a customer for over 10 years of wallace dealerships and buying over 15 cars in the past. it all began the way i was treated the other day when i brough customer for over 10 years of wallace dealerships and buying over 15 cars in the past. it all began the way i was treated the other day when i brought one of my cars in (2012 Hyundai elantra) in for service and after pulling up in the bays i must of sat there waiting for stan to get of the phone laughing away with someone while he shoulda been out there helping the other customers that were waiting there that day. so after waiting for a while my car got in and then about another 2 hours later my car comes out and it looks like someone took it through mud! so that was it for me i told all of my clients tat i deal with to never shop at wallace ever again and now i cant wait to get rid of my two cars from wallace now and which they are being traded in a.s.a.p at another dealership! if you want good service and you want your car to be treated professionally then defiantly don't to to wallace! More

BEST EVER SERVICE DEPARTMENT I HAVE EVER BEEN TO IN 23 YEARS. THE SERVICE ADVISOR STAN RUMOWSKY WAS VERY HELPFUL AND WALKED ME THROUGH ALL THE NEEDED SERVICES. YEARS. THE SERVICE ADVISOR STAN RUMOWSKY WAS VERY HELPFUL AND WALKED ME THROUGH ALL THE NEEDED SERVICES. More